Zepo Technologies — oda/opa charges charged extra without any notice

Address:

Mumbai City, Maharashtra

Booked parcels in Zepo by fedex, after 1 month delivery of parcel they charged me ODA/OPA charges without any notice from zepo or even they dont show this charges on zepo dash board of app at the time of booking shipping for the parcel, later the zepo sent remitance through email and now my 15000 blocked as membership in zepo as service is worst, while booking they commited to refund the whole amount if you dont like the service now this zepo company has 15000 rupees paid for 5 year plans in member with zepo, there are many other courier company with zepo, which dont charge oda/opa charges after delivery or dont fraud us by keeping rates low, take higher rates on finalising but dont ask for extra charges, after parcel get shipped, as even zepo company dont response correctly on phone call at service number, they says fedex has charged us so we are charging you, but even their dashboard dont show such kind of payments to pay, zepo has blocked by booking app, they says that i will have to first pay the remitance and than i will get the booking to do, as thats totally fraudulant, as they took 15000 as membership and now we have to request them or beg them to get service thats totally fraudulant, there are many local and ecommerce couriers where they first finallise the rates of shipping and then ship the courier, but fedex totally opposite, first shows cheaper rates and later takes extra charges which make loss of the sender, as this company is totally tie up with ecommerce website where advance are taken from customer and than additional charges occur they deduct from advance, which makes totally loss to the service buyer or consumer