Zepo Technologies — refund of security deposit

Address:	Pune, Maharashtra, 400093
Website:	www.zepo.in

I am a zepo user and i have purchased zepo website and zepo courrier for my e-commerce platform on feb 2018 for 8 months for rs.8000 every month. I have attched my payment slip for which i have made payment to zepo for this.

The services got expired on nov 11. But on october i have called zepo customer support that i will no longer renew zepo services as i will building my own website and asked them to refund my security deposite they have taken during the te i have purchased the services.

My zepo customer id is 99567 and my ticket number to get my security money refund is 159103. After many calls and mails from them they didn't refund my security deposite which they have said they will do it in the 5 days of the ticket raised. Its been 1 month they are not returning my security amount.

All necessary documents and mail communications related to this matter have been attached. Please have it for your reference.

Please take serious action against zepo for such fraud and cheating with customer.

Note:please refer to zepo t&c where they have mentioned in the rule no -15 that security amount (Modified to rs.5000 as earlier it was rs.2000) which needs to be paid before first courier shipment. L have attached it. Also i have attached the security deposite bill which was paid on 20th march 2018 via paytm having order id #tm0416153f803f78b.