[Resolved]  Zepto — Misleading information

Website: Zeptonow.com

My friend recommended me Zepto saying we would get a "zepto wallet cash" after creating an account, and then we can use the cash as a "discount".
That friend got "rupees 40" zepto wallet cash and used it on their first order.
I also installed zepto on 14 September 2024 and "₹100" zepto wallet cash was credited in my zepto account.
And it was written there "valid for next order only"
But I was unable to use that wallet cash during the time of billing

Then I e-mailed zepto about this
And received a reply saying, "As per the new update all the new customer need to place 2 order online only then the wallet will be activated you can use wallet amount".

But they didn't provide that information on their application

I was browsing zepto to find what I want to order but after 3days
The wallet cash expired
The expiry date mentioned their was "14 September 2025"
But still it expired in 3 days

As a consumer, I can't really trust in Zepto as they only give misleading information about their discount and coupons to lure customer in.

Mentioning the expiry date of coupon was worthless if it was bound to expire in just 3 days.
Was this information helpful?
No (0)
Yes (0)
Sep 18, 2024
Complaint marked as Resolved 
I got ₹100 wallet cash refund when I told them I raised a consumer complaint
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint