Zepto Complaints & Reviews

First of all Zepto this is not the kind of behaviour i would expect first the order which was marked as delivered and was not delivered to me and i called the delivery partner he was not picking up the call and then i goes to in app support where they wasted my 45 minutes then started we have throughly reviewed it was delivered to you but as i said it was not delivered to me so i called and then the customer support executive was talking...

I ordered atta on 30th January.we found it spoiled when I opened the product. The expiry date is 21st february.its a pack of 5kg atta. When I checked with customer service they failed to refund or exchange.i need complete refund or exchange....

If there was an option would have rated you in negative ..Reason ?? Your delivery boys .
We were your loyal customers till date but today we have unistalled your app for good because of the arrogant, dirty behaviour of your delivery boys .
This happened today infact half an hour ago at the junction of pawar nagar last bus stop thane when one of your delivery guy wearing a bandana was honking endlessly and speeding up like hell...

Hi Team,

I have faced the problem with Zepto, while ordering they have delivered all the items except one item with offer. I have requested them to deliver it because of their mistake.

They are irresponsible and made refund and asked to reorder it. If you reorder you need to pay the full amount instead of the offered price.

I have deleted my account with their customer service. After that i am...

I have tried to place an order from zepto amount was debited from my account but order not placed...

I ordered some dairy products in the zepto app around 8:28pm.While i was waiting for my order to be delivered, i got a message that my order was delivered.
But i had not received my order.
Please help me with my query.
I paid Rs.164 for the order through google pay.
Either i want my order or refund.

I am attaching the invoice of the order with this....

I have placed order on 3rd October which was not delivered but shows delivered on app. same day I have raised issues with help center they said in 3_5 days I will get my refund. On 8 of October they are saying they didn't receive any amount from my end. After showing the screen shot of payment they still denied....

The milk which has been delivered just now is spoilt and u can see the image of it, and today is the last day of that product, i want u to deliver one more or else to refund the money which is paid by me...

I never thought about Zepto.
Delivery guy doesn't deliver really. He wants us to come to his location. Is this really home delivery really Zepto..
I didn't feel like talking to the delivery agent. talking way nonsense
bludy fool agent...

order id- AE67EGACG54676
order date- 10.09.2022...

The delivery boy, Mayank Goyal, took my number and texted me on WhatsApp saying offensive things

I panicked and reported the number, and forgot to take screenshots.

The number of the guy is +[protected]....

Intolerable behaviour from Zepto delivery executive with lazy response from customer care executive even after having video proof of delivery guy swapping his slippers with owners slipper....

I ordered diary products from an app called zepto.I ordered at around 8:26am while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 8:49am.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them...

Zepto charges for carry bag in the name of packaging charge. They says that packaging charge is for picker who picks the product from warehouse. But the question is why do they have delivery fee additionally. They do charge delivery fee and packaging charge with same meaning. It’s just a manipulation of words. They charges for carry bag with a logo in it. Packaging charge we have to pay every time for their brand advertisement. They are...

Order I'd BTHG9750GRN

Gold Winner Groundnut oil 2 Qty were Missing in the Order and Cadbury chocobakes quantity was 25g where i have ordered for 150g. Attaching all the images.

Note: As soon as it was delivered i have connected with Zepto in app chat support dated[protected] at 9:11pm agent POOJA after a long hold it was transferred to Prathamesh at 9:42pm again transferred Suraj at 9:50pm after long hold...