Zepto Complaints & Reviews

On 27 April 2025, I ordered a wallet from Zepto at around 9:43 PM as a surprise gift for my father.
I opened the package around midnight at 12 and found that the wallet was missing.
Immediately contacted Zepto customer support — spoke to 4 different agents who gave false assurances and delayed the process.
Later, Zepto closed the complaint without offering any solution or replacement.
Despite repeated follow-ups, Zepto refused to resolve the issue.
This is unacceptable — selling empty packages and not taking responsibility.
Below i have attached the screenshot of conversation with one agent and also one video showing it was empty
I request immediate action: refund the amount or replace the product.
Order ID: 68C8EMTVP02391
Date of Order: 27 April 2025
I am attaching screenshots of my conversations as evidence.

On 28 February 2025, I placed an order for two lipsticks, Blue Heaven and Sugar Pop, from Zepto. However, when I received the order, I was shocked to find that the Blue Heaven lipstick was broken and melted. The product was clearly damaged during shipping.

I immediately initiated the return process, but to my surprise, Zepto cancelled my return request, stating that the product is "open" and cannot be returned. I am confused as to how I can inspect the product without opening the packaging. It is unreasonable to expect me to know about the damage without opening the package.

I ordered a boat earbuds and a charging cable from zepto and paid via navi upi but the order cancelled and reason mentioned no payment received but payment deducted from my account. Till Today I haven't received any refund

ORDER ID: DC4F2PKRD67224

02/07/2024 at 08:54am

Delivered
Order Arrived at

02/07/2024 at 09:08am

Delivered To

29, Gujrat Colony, Kothrud, Pune, Maharashtra 411038, India

Sofy Antibacteria - XL
7piece

Qty: 1

₹57
₹70

Stayfree Secure - XL
6 piece

Qty: 1

₹42

I ordered grocery products from an app called Zepto. I ordered at 11.01PM on 29/04/2024, and at that time it was showing 13 mins for delivery, but at 12.30AM on 30/04/2024, it was still showing 3, packing is being done, even then I waited for next 10 mins and slept off without my knowledge, next day morning when I checked my phone I found 3 missed calls, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same... No resolution had been provided, and they were keep on saying your feedback has been taken.

Dear Team ZEPTO,
Its a painful process to be associated with you guys.

My order # 50647UVWD78370 is not serviced by your team and its showing "Delivered" on your portal.

There is no customer redressal call no. where we can reach out for instant response. Your claim of "10 mins DELIVERY" is false.

Please refund my money immediately Thanks.

I had ordered five products on zepto and I only received two products

Today 4/04/2024 delivery agent delivered chicken and gave me a pamphlet that says you were picked up from dustbin that's inhuman i' am not from the dustbin how dare they say that to me or any of my family members.

Zepto sold me a used Airfryer. On returning it back, they said they would refund. But just took back the product and didnt issue a refund. There is no way to connect to their customer service now. And the manager is not picking up the call either.

They have supplied me spurious products.
Despite calling and complaining no answer.
My complaint with brand bisleri is lodged. And they are in possession of wrong goods supplied

Hi sir
Mera nam ameera Abdul Rahman hai

Mb [protected]
Zepto company ka address:-

ZEPTO (HOLISOL VENDER) GLOBAL COMPLEX, NR SANGRILA WATER FALL, MUMBAI NASIK HIWAY, BHIWANDI, THANE, MUMBAI

YE ZEPTO COMPANY KE NAM SE GODOWN PICKER/PACKING ME KAM KARNE KO LETA HAI.

FIR EMPLOYEES SE 12 YA 15 DIN KAM KARWAKER UNKO NIKAL DETA HAI.

AUR USKA PAISA HADAP LETE HAI

HR PAISA MIL BATKAR KAR KAHAA JATE HA

MERA V PAYMENT 13 DIN ka payment nahi de raha hai
Please mera aur kam kam 50+ Jo log hai unka payment dilwa dijiye

Mai yaha screenshot bhej Rahi hu

I ordered a product from zepto and i did not get delivery the delivery time kept on increasing everytime and when i reached customer support to resolve the issue they told they are trying and its been more than an hour the order is placed i don't see any update in the order status and the delivery time is just keep increasing and customer support later asked my permission to cancel the order so my concern here is that if they did not want to deliver the product why did they take the order confirmation and made me wait for more than an hour if this was informed earlier or if they do not take my order i could have ordered from other apps. They wasted my precious time and did fake promise to deliver the product and build the expectation and at the end they disappointed me. This zepto needs to be penalised. This is not just my story its been happening with many people but nobody talks. Just take this matter seriously and take strict action.

I ordered a product from zepto on 18 Nov 23 at 10:56pm and i did not get the product delivered till 12:15 am 19 Nov 23 and when i reached the customer service they are asking me to cancel the order. When they do not want to deliver the order why did they accept the order and Zepto app keeps sending the notification to order and when ordered i don't get deliver of the product what non sense and also wasted my precious time. I want zepto to be penalised.

I ordered grocery products from an app called Zepto.I ordered, and while I was waiting for the items to be delivered, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same questions and did not provide any resolution to the problem.
The delivery person was not lifting the phone and the support engineer asked me to drop the call and come over to chat and same cycle continued for more than an hr. finally neither I received my order nor the refund.

I paid Rs 251 for the order through the online UPI mode of Phone Pe.
Please help me in this regard

Either I want the order or I want my refund.
There has been so much time wasted and no proper service from the vendor

I am attaching the photo of the invoice of the order which I have not received till now. Expecting swift action from you sir
Thank you

Zepto is in all product is old stock and exploring new date and even for a Zepto market already I am sending to Photo checking so All friends This is Kalanithi advocate from High Cort Chennai.
THANK YOU...

Ordered few products through Zepto but received two products with open seal. When I tried to contact customer service they were unable to get me a refund or replacement

I have ordered something from zepto on 1st may and I make payment through the phone pay and it is debited from my account but some of reasons order is not confirmed and I have checked with zepto that in their accounts payment is not reflecting.

My account details are as follows-


UTR number for transaction[protected]

Transaction ID - T2305011924141885228759

And I have attached Screen shot of payment.

So I want to file a complaint against zepto for this.

Note - There spport executives are very bad and very rude behavior they are just come up with the fake promises and suddenly disconnect the calls.

Order ID: 7F0B8MKES42019
Order date: 18/May/2023

Ice Cream Received in Ice Crystals Condition

Ice Cream should be replaced with new ice cream.

I recently ordered amul lassi (Qty-4, price-80)from Zepto. amul lassi actual price is 17 rupees but zepto charge me 20 rupees each. This is not good . I want 12 rupees refund with refund nd apologize company for this

I recently ordered amul lassi ( Qty-4, price-80, each-20 rupees)from Zepto. Amul lassi actual price is 17 rupees but zepto charge 20 rupees each. This is not good for customer. So i want refund my money with compensation nd they apologize for this

I have ordered mangoes on 2nd April and received damaged products. And raised complaint immediate next day 3rd April. They told Amount initiated with in 7 days. But no refund received. On 20th April I approached customer support and they told order is older than 7 days They simply change words and try to blame customers. In between I wrote a mail to customer support with an attachment of product pic. This is very pathetic. They blame customers. They don't have any respect. Help in this regard. I lost my money because of their mistake.

Ordered mangoes and received damaged fruits, till now Amount not refunded. Raised multiple complaints, but no response.
No proper customer support
Because of their worst policy I lost my money. Please don't place any orders from ZEPTO. They are always blaming customers and they want to gain profit and put customers in loss.
#Fraudsters #Liar

Order number: 665CDBMLN91659
Date: 17 April 2023

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot of my order (which they asked me to multiple time even though they can very easily access it) and I shared the picture from my camera roll of the order I had received as soon as I received it.

The amount of mismanagement these people have. They tell me there is nothing they can do because the order has been delivered from their end. On call with me, the customer support agreed with me that yes the quantity delivered was not right. But since the image does not match with the image delivery partner must have sent her, that is why they cannot issue a replacement or a refund and there is very "little" they can do about it. They are asking me to share the MRP of the product to do some reconciliation and tell me that because zepto has discounted the price it is okay. How???? I paid 85 rs each for combo 2 and 3 and my total is 231 and the products i have received is priced only 56. some weird math they are using that i don't know. And this whole interaction is the SAME across two - three different customer support executives that I connected with for this issue. It has legit been 2 days. No the amount is not a lot, and it is just cake but this is about ethics. This is extremely ridiculous.

The worst part, when i was repeatedly trying to explain the issue, the customer executive started confusing me and herself also, and I could hear her superior taunt me to correct me where I started stammering. I have never ever ever had to face such a thing with any delivery app. Let alone chasing like this for a refund/replacement.

Now after this I actually need a refund. I am never ever ever ever ordering anything from Zepto ever again. Their lack of good customer support and mismanagement of products just keeps peaking.

Order number:
Date:

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot of my order (which they asked me to multiple time even though they can very easily access it) and I shared the picture from my camera roll of the order I had received as soon as I received it.

The amount of mismanagement these people have. They tell me there is nothing they can do because the order has been delivered from their end. On call with me, the customer support agreed with me that yes the quantity delivered was not right. But since the image does not match with the image delivery partner must have sent her, that is why they cannot issue a replacement or a refund and there is very "little" they can do about it. They are asking me to share the MRP of the product to do some reconciliation and tell me that because zepto has discounted the price it is okay. How???? I paid 85 rs each for combo 2 and 3 and my total is 231 and the products i have received is priced only 56. some weird math they are using that i don't know. And this whole interaction is the SAME across two - three different customer support executives that I connected with for this issue. It has legit been 2 days. No the amount is not a lot, and it is just cake but this is about ethics. This is extremely ridiculous.

The worst part, when i was repeatedly trying to explain the issue, the customer executive started confusing me and herself also, and I could hear her superior taunt me to correct me where I started stammering. I have never ever ever had to face such a thing with any delivery app. Let alone chasing like this for a refund/replacement.

Now after this I actually need a refund. I am never ever ever ever ordering anything from Zepto ever again. Their lack of good customer support and mismanagement of products just keeps peaking.

Zepto noida not canceling my amount of rs 2868 rs and refunding it.my order number is #4DF2DNS7J60798.kindly look into the matter and help

On April 2nd, 2 orders, order no are ddfdcbknh38887 and ddfdcbknh67863 of Rs 193 each got cancelled and amount got debited from my bank account. After multiple follow on chat and call, they are abusing me and not refunding the amount.

Contacted my bank for the same. they replied the amount has been debited and zepto should initiate refund, bank has asked zepto to share bank account statement that they haven't received the amount to take further action, but still no reply from Zepto and constantly abusing me over the call with bad words

Please help in this regard.

Attached orders and bank statement and email screenshot for proof.
Screenshot_20230408_162315_HDFC Bank (1).jpg
zepto.jpg
zepto1.jpg

I ordered milk from zapto. Bangalore Chamrajpet area. They are delivering already cuddled and rotten milk every time. Today I ordered at 9:00 a.m. all the 8 packs of Nandini milk delivered rotten and curdled, none of the packs where usable.
all the milk got curdled from morning thay are playing around the chat game send images, send videos and finally every time they just passing on the chat here and there and telling resolution cannot be provided, just feedback to Nandini will be given.
All my money wasted my time wasted my energy wasted.
ZEPTO CHEATING PEOPLE...

Zepto app showing that my order is delivered but I didn't received any order. I called the rider he is telling that he called the number displayed for him and he delivered it and a lady recieved it he is telling he didn't received my details. He also told in that order noodles is there but actually it is not my order and he also telling he didn't got my number. Telling me he will solve the issue tomorrow

This application charge m more than mrp

Received threat from delivery executive of Zepto because as he didn't want to home deliver the order. He somehow go to my place got the order delivered and then threatened us. Myself and the family feel unsafe. What kind of service provider is this where you receive a threat for something that has to be without saying.