Zepto Complaints & Reviews

I am writing to formally raise a complaint regarding my recent order worth ₹905, which was not delivered despite my waiting for the delivery. To my surprise, the order was cancelled by Zepto without my consent or prior approval.
This experience has caused significant inconvenience, frustration, and mental stress. I placed the order with the expectation that it would be delivered within the promised timeframe. Instead, I spent considerable...

I ordered a sealed food product from Zepto. On delivery, I found that the sealed packet was abnormally swollen/inflated, which raised concerns about possible spoilage or improper storage. For safety reasons, I did not open or consume the product.
I immediately reported the issue to Zepto and shared photographs. However, Zepto rejected my request by stating that the delivery images showed the product was handed over in good condition....

Respected Sir/Madam,

I, Rahul Akiwate, am filing this complaint against Zepto regarding a defective and unsafe product delivered through their platform.

Order Details:
- Order ID: JJLOKPNND75997
- Product Name: Tri-Activ Germ Protection Handwash Refill Pack 750ml
- Quantity/Size: 750 ml

Issue:
The product label has overlapping text where the batch number, price,...

Everytime I try to order with zepto it shows wrong time like it shows it will deliver in 5 mins the order takes a very long time sometimes an hour to and whenever I try to complain about it for 5-10 mins I need to request their bot to transfer this chat to a human assistance but it doesn't not and I have complaint it nany times previously they said sorry too by calling but this time also it's been a hour they are still late and bot chat is...

Multiple orders placed via Zepto (including Order IDs: OJINNHIYR56336, LGLVOHIYG47227, SJMJJHIYH16336, among others) were delivered with incorrect quantity/weight and were not as per agreed specifications at the time of purchase. Despite submitting clear photographic evidence and supporting details, the company has repeatedly rejected requests for refund/replacement without valid justification.

The continued disregard of my...

I ordered a product from zepto on 29th dec 2025. It was about to get expired so I raised the concern at the support chat. They scheduled a manual pickup for the product costing 944Rs. It got picked up the same day, but they didn't processed my refund. I reported it back with the team multiple times over chat and mail and everytime they say it will be processed in 5-7 working days. But I haven't received it yet and its been more than 3 months...

Really disappointed and frustrated with my recent Zepto experience! My order was delayed by almost 40 minutes, which completely defeats the purpose o[censored]sing a quick delivery service. Customers rely on timely delivery, especially for urgent needs, and such delays cause unnecessary inconvenience.

What made the situation even worse was the interaction with the customer support executive. Instead of providing proper assistance...

I am writing to file a complaint against Zepto for a failed order and extremely poor customer support.

I placed an order on 30 March 2026 at 11:12 PM through the Zepto app. Even after waiting for more than two hours, my order was not delivered. It is showing order on the way and it will take 5 minutes for it to be delivered since last 1.5 hours( I have attached the screenshot).

I tried contacting customer support...

Complaint Regarding Order Fraud & Non-Delivery
Subject: Urgent: Order marked delivered but not received – Fraud by Delivery Partner
Order Details:
Order Number: #SNSHVA43HO5338
Delivery Partner Name: Muhammad Faizan
Delivery Partner Contact: [protected]
Delivery Address: 28 Queen, Gate Number 3, 4TH FLOOR
Payment Status: Paid Online
Description of the Issue:
I am writing to...

I placed my FIRST order ever on Zepto Tuesday night (Jan 27, 2026). Friend set up account, saved his number as receiver (I didn't know this option existed). My address correct but delivery boy got confused location.

6 products split into 2 shipments:
- First: Refunded fine (delivery issue)
- Second: Shows "Delivered" but NEVER received. No complaint option works (app error).

Tickets raised: TK60FE1BFB7E1,...

It is crucial to have a thorough grasp of the terms and conditions of any agreement in order to prevent loss. This was me until I took action after W w w. Solve̲nRe̲Me̲dY. TecH on Whatsapp: (+1)̲ ̲(̲3̲2̲0̲)̲ ̲(̲4̲5̲9̲)̲ ̲3̲3̲9̲4̲
Came through for me, and I received all my money back...

In June 2025, there was a Promotion to complete 6 transactions and be eligible for a 1500 cash which would be deposited in account as zeptocash by 18 July. This was not done. When contacted this was acknowledged twice and informed that the next date was 24 August. Now when a reminder was sent, they called and informed that I was not eligible and we should have read the Terms and conditions properly. It was acknowledged by Zepto that the Promotion...

I had placed an order for a tray of eggs through Zepto (Order ID: OHVKPCKBK89664). Upon delivery, several eggs were broken and leaking, as clearly shown in the attached image. This is not only a loss but also raises hygiene concerns.

I tried contacting their in-app support to request a refund or replacement, but I was repeatedly shown an automated message saying that my account is under review due to "suspicious activity."...

On 23rd june 2025, the delivery boy mr samadhan shivaji pawar visited my location for a delivering the order no ljjipsnn24995. During the visit, he claimed that his bike had a flat tyre and requested ₹2000 in cash, promising to return the amount the next day. He was not moving from my door and keep on requesting. Even after denying him he was not ready to leave.

Trusting his word and desperate plea, I gave him the money....

Subject: Complaint Regarding Spoiled and Fungus-Contaminated Brown Bread Purchased from Zepto

Dear Sir/Madam,

I am writing to formally lodge a complaint against Zepto regarding the purchase of a brown bread packet that was found to be contaminated and stale upon delivery.

Order Details:

- Order Date: 07.07.2025
- Order ID : #MIJNQPKNF30119
- Delivery Date : 07.07.2025br...

I placed an order on Zepto for 2 avocados and 1 capsicum, but I received only 1 avocado. I immediately raised the issue with their customer support, but they refused to provide a refund or replacement, citing their internal delivery checks.

Despite clearly receiving fewer items than ordered and paid for, Zepto declined to take accountability. This response is disappointing and shows poor customer service....

On January 21st, we purchased Sid's farm curd from Zepto, expecting quality and freshness. Instead, we received curd that had already expired on January 19th! This blatant carelessness led to illness that took two days to recover from. Delivering an expired product and calling it a "super saver order"? That’s not just negligence—it’s outright fraud! I will never use Zepto again.

To make matters worse, visiting relatives...

I have ordered vegetables 2 kg onions, 1kg tomota and 1 piece sweet corn on quick commerce site Zepto on 22.01.2025 at 19:44pm but i hve not received any phone call from delivery boy nor i received any order material but showing delivered in 12 mins, but after calling the delivery agent he told that order was cancelled and after connecting the online help line of zepto they asked to check outside of building and after my confrimation that...

My friend recommended me Zepto saying we would get a "zepto wallet cash" after creating an account, and then we can use the cash as a "discount".
That friend got "rupees 40" zepto wallet cash and used it on their first order.
I also installed zepto on 14 September 2024 and "₹100" zepto wallet cash was credited in my zepto account.
And it was written there "valid for next order only"
But I was unable to use that...

I had ordered groceries from the Zepto app, it usually has to reach within 20mins of ordering but even after 1hour the order hadn't arrived so I checked the app regarding the same that is when I was shocked to see the order shows it has delivered while it hasn't delivered yet. When I tried to contact the Zepto team, I received no response. So I kindly request you to take action negligence and wasting customers valuable time.
All the...

Ordered 2 20 pack of gold flake blue but received one. The rider didn't take an image of the product delivered, didn't answer my calls when called up to inquire.

The customer service rep. Rachna hitendra gala said they cannot share the image of the order delivered as those are for security reasons and that these were shared with the delivery team.

The rep refused to share the image with me but easily denied...

I was shown a 15 mins delivery confirmation after I placed my order. As soon as 15 mins were done and I checked the app, the timer showed 22 mins more for delivery! The reason cited for this was rains, although it wasn't even raining. I could have ordered from another app which was honest enough to convey a 30 min delivery time in the timer. The only reason I decided to give my business to Zepto was because of the quicker delivery time. They...

I ordered diary products from an app called zepto.I ordered, while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 6:25pm.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them then can you...

Dear Sir/Madam,

Date of Incident: 09.08.2023

This is regarding the online shopping app called Zepto. I added the items to my cart and made the payment through the UPI option however, it did not reflect on the app. Therefore, my order was not placed but money got deducted from my bank account. The total bill amount was Rs. 299. I request you to please help me with this. I would like to have the order delivered...

If there was an option would have rated you in negative ..Reason ?? Your delivery boys .
We were your loyal customers till date but today we have unistalled your app for good because of the arrogant, dirty behaviour of your delivery boys .
This happened today infact half an hour ago at the junction of pawar nagar last bus stop thane when one of your delivery guy wearing a bandana was honking endlessly and speeding up like hell...

I ordered diary products from an app called zepto.I ordered at around 8:26am while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 8:49am.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them...

Zepto charges for carry bag in the name of packaging charge. They says that packaging charge is for picker who picks the product from warehouse. But the question is why do they have delivery fee additionally. They do charge delivery fee and packaging charge with same meaning. It’s just a manipulation of words. They charges for carry bag with a logo in it. Packaging charge we have to pay every time for their brand advertisement. They are...

Order I'd BTHG9750GRN

Gold Winner Groundnut oil 2 Qty were Missing in the Order and Cadbury chocobakes quantity was 25g where i have ordered for 150g. Attaching all the images.

Note: As soon as it was delivered i have connected with Zepto in app chat support dated[protected] at 9:11pm agent POOJA after a long hold it was transferred to Prathamesh at 9:42pm again transferred Suraj at 9:50pm after long hold...

Order ID: #RISOPHNNQ21225
I am extremely disappointed with the delivery experience for the above order.

I ordered 4 milk pouches, but only received 2.

The bananas delivered were in a completely rotten condition.

When I raised the issue, your support team asked me to check with the security. I strongly disagree — it is not my responsibility to track down a missing or damaged item after delivery. That is your team’s job, not mine.

This level of service is completely unacceptable. I request an immediate refund or redelivery of the missing and spoiled items. If not resolved quickly, I will be forced to escalate this matter further.

Referral Reward Not Credited – Follow-up & Compensation Request

I am writing to follow up on a referral reward that I was eligible for but have yet to receive. My friend placed their first order on Zepto using my referral code and address, in accordance with your referral program. As per the promotion, I was supposed to receive ₹200 in Zepto Cash.

I previously contacted customer support and was asked to wait 24–48 hours. I complied with the request, but even after this period, the reward was not credited and I received no further update.

Additionally, I’d like to express that it has been quite difficult and time-consuming to get in touch with your team. The process of trying to resolve this simple issue has cost me significant time and effort, which I believe warrants some form of compensation or goodwill credit, in addition to the original referral amount.