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Zepto Complaints & Reviews

Y
yashpadmaja
from pune, Maharashtra
Jul 2, 2024
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Material not received

Address:907 Laxmisparsh gujrath colony kothrud pune 38

ORDER ID: DC4F2PKRD67224

02/07/2024 at 08:54am

Delivered
Order Arrived at

02/07/2024 at 09:08am

Delivered To

29, Gujrat Colony, Kothrud, Pune, Maharashtra 411038, India

Sofy Antibacteria - XL
7piece

Qty: 1

₹57
₹70

Stayfree Secure - XL
6 piece

Qty: 1
br...
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Website:Zepto delivery services

I had ordered groceries from the Zepto app, it usually has to reach within 20mins of ordering but even after 1hour the order hadn't arrived so I checked the app regarding the same that is when I was shocked to see the order shows it has delivered while it hasn't delivered yet. When I tried to contact the Zepto team, I received no response. So I kindly request you to take action negligence and wasting customers valuable time.
All the...
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A
Akh17
from Hyderabad, Telangana
Apr 30, 2024
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Order marked as delivered but did not receive items

Address:Hyderabad, Telangana

I ordered grocery products from an app called Zepto. I ordered at 11.01PM on 29/04/2024, and at that time it was showing 13 mins for delivery, but at 12.30AM on 30/04/2024, it was still showing 3, packing is being done, even then I waited for next 10 mins and slept off without my knowledge, next day morning when I checked my phone I found 3 missed calls, I received a message that your order had been delivered but I hadn't received any order.br...
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N
NitaB
Apr 26, 2024
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non delivery of items

Address:Zepto Udyog Vihar Gurgaon
Website:www.zeptonow.com

Dear Team ZEPTO,
Its a painful process to be associated with you guys.

My order # 50647UVWD78370 is not serviced by your team and its showing "Delivered" on your portal.

There is no customer redressal call no. where we can reach out for instant response. Your claim of "10 mins DELIVERY" is false.

Please refund my money immediately Thanks....
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J
Josse
Apr 12, 2024
Apr 12, 2024
This thread was updated on Apr 12, 2024
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Order not delivered

I had ordered five products on zepto and I only received two products...
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S
Shelly555
from Hyderabad, Andhra Pradesh
Apr 11, 2024
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Called me picked from dustbin

Today 4/04/2024 delivery agent delivered chicken and gave me a pamphlet that says you were picked up from dustbin that's inhuman i' am not from the dustbin how dare they say that to me or any of my family members....
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L
LakshmiRajagopalan
Mar 27, 2024
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Refund Not provided

Address:Chennai
Website:www.zeptonow.com

Zepto sold me a used Airfryer. On returning it back, they said they would refund. But just took back the product and didnt issue a refund. There is no way to connect to their customer service now. And the manager is not picking up the call either....
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G
Jan 31, 2024
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Bisleri mineral water

Address:Powai Mumbai 400076
Website:Zepto

They have supplied me spurious products.
Despite calling and complaining no answer.
My complaint with brand bisleri is lodged. And they are in possession of wrong goods supplied...
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A
ameera9277
from Bhiwandi, Maharashtra
Jan 19, 2024
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Payment

Hi sir
Mera nam ameera Abdul Rahman hai

Mb [protected]
Zepto company ka address:-

ZEPTO (HOLISOL VENDER) GLOBAL COMPLEX, NR SANGRILA WATER FALL, MUMBAI NASIK HIWAY, BHIWANDI, THANE, MUMBAI

YE ZEPTO COMPANY KE NAM SE GODOWN PICKER/PACKING ME KAM KARNE KO LETA HAI.

FIR EMPLOYEES SE 12 YA 15 DIN KAM KARWAKER UNKO NIKAL DETA HAI.

AUR USKA PAISA HADAP LETE...
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A
alpha9984
from Bapatla, Andhra Pradesh
Nov 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Missing item and still charged saying it was delivered

Ordered 2 20 pack of gold flake blue but received one. The rider didn't take an image of the product delivered, didn't answer my calls when called up to inquire.

The customer service rep. Rachna hitendra gala said they cannot share the image of the order delivered as those are for security reasons and that these were shared with the delivery team.

The rep refused to share the image with me but easily denied...
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M
Manohar H
Nov 19, 2023
Nov 19, 2023
This thread was updated on Nov 19, 2023
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Order did not get delivered and cancelled

Address:Koramangala, Bangalore
Website:www.zepto.com

I ordered a product from zepto and i did not get delivery the delivery time kept on increasing everytime and when i reached customer support to resolve the issue they told they are trying and its been more than an hour the order is placed i don't see any update in the order status and the delivery time is just keep increasing and customer support later asked my permission to cancel the order so my concern here is that if they did not want...
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I ordered a product from zepto on 18 Nov 23 at 10:56pm and i did not get the product delivered till 12:15 am 19 Nov 23 and when i reached the customer service they are asking me to cancel the order. When they do not want to deliver the order why did they accept the order and Zepto app keeps sending the notification to order and when ordered i don't get deliver of the product what non sense and also wasted my precious time. I want zepto to...
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K
Karunakar Katukojvala
from Hyderabad, Telangana
Nov 6, 2023
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Zepto Order didn't recieved

Address:Mumbai, Eknath Ghadi Marg, Parel, India,

I ordered grocery products from an app called Zepto.I ordered, and while I was waiting for the items to be delivered, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same...
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Address:Mumbai
Website:www.zeptonow.com

I was shown a 15 mins delivery confirmation after I placed my order. As soon as 15 mins were done and I checked the app, the timer showed 22 mins more for delivery! The reason cited for this was rains, although it wasn't even raining. I could have ordered from another app which was honest enough to convey a 30 min delivery time in the timer. The only reason I decided to give my business to Zepto was because of the quicker delivery time. They...
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R
runaliu
from Kalyan, Maharashtra
Aug 17, 2023
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Order didn't recieved

I ordered diary products from an app called zepto.I ordered, while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 6:25pm.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them then can you...
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K
K.Kalanithi
Aug 16, 2023
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Provisional low quality

Address:6, Ramamurthy Street, Nehru Nagar, Chromepet, Chennai, Tamil Nadu 600044
Website:www.zeptonow.com

Zepto is in all product is old stock and exploring new date and even for a Zepto market already I am sending to Photo checking so All friends This is Kalanithi advocate from High Cort Chennai.
THANK YOU......
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O
oindrilamukherjee25
from Ghaziabad, Uttar Pradesh
Aug 9, 2023
Aug 11, 2023
This thread was updated on Aug 11, 2023
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Money deducted, order not placed

Dear Sir/Madam,

Date of Incident: 09.08.2023

This is regarding the online shopping app called Zepto. I added the items to my cart and made the payment through the UPI option however, it did not reflect on the app. Therefore, my order was not placed but money got deducted from my bank account. The total bill amount was Rs. 299. I request you to please help me with this. I would like to have the order delivered...
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R
Rums1234
May 30, 2023
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Received product with open seal

Ordered few products through Zepto but received two products with open seal. When I tried to contact customer service they were unable to get me a refund or replacement...
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T
Tushar Gangrade
May 19, 2023
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Refund status

I have ordered something from zepto on 1st may and I make payment through the phone pay and it is debited from my account but some of reasons order is not confirmed and I have checked with zepto that in their accounts payment is not reflecting.

My account details are as follows-


UTR number for transaction[protected]

Transaction ID - T2305011924141885228759

And I have...
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A
Aniket Kaul
May 19, 2023
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Ice Cream Received in Ice Crystals Condition

Order ID: 7F0B8MKES42019
Order date: 18/May/2023

Ice Cream Received in Ice Crystals Condition

Ice Cream should be replaced with new ice cream....
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S
Sushantsingh84
from Delhi, Delhi
May 2, 2023
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Charges more than MRP charge

I recently ordered amul lassi (Qty-4, price-80)from Zepto. amul lassi actual price is 17 rupees but zepto charge me 20 rupees each. This is not good . I want 12 rupees refund with refund nd apologize company for this...
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S
Sushantsingh84
from Delhi, Delhi
May 2, 2023
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Charges more than MRP

I recently ordered amul lassi ( Qty-4, price-80, each-20 rupees)from Zepto. Amul lassi actual price is 17 rupees but zepto charge 20 rupees each. This is not good for customer. So i want refund my money with compensation nd they apologize for this...
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S
sbabuk
Apr 21, 2023
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Issue related to "Refund not Initiated"

I have ordered mangoes on 2nd April and received damaged products. And raised complaint immediate next day 3rd April. They told Amount initiated with in 7 days. But no refund received. On 20th April I approached customer support and they told order is older than 7 days They simply change words and try to blame customers. In between I wrote a mail to customer support with an attachment of product pic. This is very pathetic. They blame customers....
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Ordered mangoes and received damaged fruits, till now Amount not refunded. Raised multiple complaints, but no response.
No proper customer support
Because of their worst policy I lost my money. Please don't place any orders from ZEPTO. They are always blaming customers and they want to gain profit and put customers in loss.
#Fraudsters #Liar...
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A
Anukriti Singh2105
from Bengaluru, Karnataka
Apr 19, 2023
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Product not delivered and no refund/replacement for the same

Order number: 665CDBMLN91659
Date: 17 April 2023

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot...
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Anukriti Singh2105
from Bengaluru, Karnataka
Apr 19, 2023
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Product not delivered and no issuance for refund/replacement for the same

Order number:
Date:

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot of my order (which they...
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R
Rackhie
from Noida, Uttar Pradesh
Apr 16, 2023
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Not canceling my order and not refunding

Zepto noida not canceling my amount of rs 2868 rs and refunding it.my order number is #4DF2DNS7J60798.kindly look into the matter and help...
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Anilrao316
from Bengaluru, Karnataka
Apr 14, 2023
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Zepto not refunding amount for products not being delivered

On April 2nd, 2 orders, order no are ddfdcbknh38887 and ddfdcbknh67863 of Rs 193 each got cancelled and amount got debited from my bank account. After multiple follow on chat and call, they are abusing me and not refunding the amount.

Contacted my bank for the same. they replied the amount has been debited and zepto should initiate refund, bank has asked zepto to share bank account statement that they haven't received the...
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I ordered milk from zapto. Bangalore Chamrajpet area. They are delivering already cuddled and rotten milk every time. Today I ordered at 9:00 a.m. all the 8 packs of Nandini milk delivered rotten and curdled, none of the packs where usable.
all the milk got curdled from morning thay are playing around the chat game send images, send videos and finally every time they just passing on the chat here and there and telling resolution cannot...
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K
Koushik Garapati
Apr 9, 2023
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Order not received

Address:Room no 306, urban stay coliving pg, HBCS layout, 8th main road, Nagawara near Indian public school, Bangalore
Website:Zepto

Zepto app showing that my order is delivered but I didn't received any order. I called the rider he is telling that he called the number displayed for him and he delivered it and a lady recieved it he is telling he didn't received my details. He also told in that order noodles is there but actually it is not my order and he also telling he didn't got my number. Telling me he will solve the issue tomorrow...
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