Zepto Complaints & Reviews

Everytime I try to order with zepto it shows wrong time like it shows it will deliver in 5 mins the order takes a very long time sometimes an hour to and whenever I try to complain about it for 5-10 mins I need to request their bot to transfer this chat to a human assistance but it doesn't not and I have complaint it nany times previously they said sorry too by calling but this time also it's been a hour they are still late and bot chat is...

Multiple orders placed via Zepto (including Order IDs: OJINNHIYR56336, LGLVOHIYG47227, SJMJJHIYH16336, among others) were delivered with incorrect quantity/weight and were not as per agreed specifications at the time of purchase. Despite submitting clear photographic evidence and supporting details, the company has repeatedly rejected requests for refund/replacement without valid justification.

The continued disregard of my...

I ordered a product from zepto on 29th dec 2025. It was about to get expired so I raised the concern at the support chat. They scheduled a manual pickup for the product costing 944Rs. It got picked up the same day, but they didn't processed my refund. I reported it back with the team multiple times over chat and mail and everytime they say it will be processed in 5-7 working days. But I haven't received it yet and its been more than 3 months...

Really disappointed and frustrated with my recent Zepto experience! My order was delayed by almost 40 minutes, which completely defeats the purpose o[censored]sing a quick delivery service. Customers rely on timely delivery, especially for urgent needs, and such delays cause unnecessary inconvenience.

What made the situation even worse was the interaction with the customer support executive. Instead of providing proper assistance...

I am writing to file a complaint against Zepto for a failed order and extremely poor customer support.

I placed an order on 30 March 2026 at 11:12 PM through the Zepto app. Even after waiting for more than two hours, my order was not delivered. It is showing order on the way and it will take 5 minutes for it to be delivered since last 1.5 hours( I have attached the screenshot).

I tried contacting customer support...

Complaint Regarding Order Fraud & Non-Delivery
Subject: Urgent: Order marked delivered but not received – Fraud by Delivery Partner
Order Details:
Order Number: #SNSHVA43HO5338
Delivery Partner Name: Muhammad Faizan
Delivery Partner Contact: [protected]
Delivery Address: 28 Queen, Gate Number 3, 4TH FLOOR
Payment Status: Paid Online
Description of the Issue:
I am writing to...

I placed my FIRST order ever on Zepto Tuesday night (Jan 27, 2026). Friend set up account, saved his number as receiver (I didn't know this option existed). My address correct but delivery boy got confused location.

6 products split into 2 shipments:
- First: Refunded fine (delivery issue)
- Second: Shows "Delivered" but NEVER received. No complaint option works (app error).

Tickets raised: TK60FE1BFB7E1,...

It is crucial to have a thorough grasp of the terms and conditions of any agreement in order to prevent loss. This was me until I took action after W w w. Solve̲nRe̲Me̲dY. TecH on Whatsapp: (+1)̲ ̲(̲3̲2̲0̲)̲ ̲(̲4̲5̲9̲)̲ ̲3̲3̲9̲4̲
Came through for me, and I received all my money back...

In June 2025, there was a Promotion to complete 6 transactions and be eligible for a 1500 cash which would be deposited in account as zeptocash by 18 July. This was not done. When contacted this was acknowledged twice and informed that the next date was 24 August. Now when a reminder was sent, they called and informed that I was not eligible and we should have read the Terms and conditions properly. It was acknowledged by Zepto that the Promotion...

Order ID: #RISOPHNNQ21225
I am extremely disappointed with the delivery experience for the above order.

I ordered 4 milk pouches, but only received 2.

The bananas delivered were in a completely rotten condition.

When I raised the issue, your support team asked me to check with the security. I strongly disagree — it is not my responsibility to track down a missing or damaged item after delivery. That is your team’s job, not mine.

This level of service is completely unacceptable. I request an immediate refund or redelivery of the missing and spoiled items. If not resolved quickly, I will be forced to escalate this matter further.

I had placed an order for a tray of eggs through Zepto (Order ID: OHVKPCKBK89664). Upon delivery, several eggs were broken and leaking, as clearly shown in the attached image. This is not only a loss but also raises hygiene concerns.

I tried contacting their in-app support to request a refund or replacement, but I was repeatedly shown an automated message saying that my account is under review due to "suspicious activity."...

On 23rd june 2025, the delivery boy mr samadhan shivaji pawar visited my location for a delivering the order no ljjipsnn24995. During the visit, he claimed that his bike had a flat tyre and requested ₹2000 in cash, promising to return the amount the next day. He was not moving from my door and keep on requesting. Even after denying him he was not ready to leave.

Trusting his word and desperate plea, I gave him the money....

Subject: Complaint Regarding Spoiled and Fungus-Contaminated Brown Bread Purchased from Zepto

Dear Sir/Madam,

I am writing to formally lodge a complaint against Zepto regarding the purchase of a brown bread packet that was found to be contaminated and stale upon delivery.

Order Details:

- Order Date: 07.07.2025
- Order ID : #MIJNQPKNF30119
- Delivery Date : 07.07.2025br...

I placed an order on Zepto for 2 avocados and 1 capsicum, but I received only 1 avocado. I immediately raised the issue with their customer support, but they refused to provide a refund or replacement, citing their internal delivery checks.

Despite clearly receiving fewer items than ordered and paid for, Zepto declined to take accountability. This response is disappointing and shows poor customer service....

Referral Reward Not Credited – Follow-up & Compensation Request

I am writing to follow up on a referral reward that I was eligible for but have yet to receive. My friend placed their first order on Zepto using my referral code and address, in accordance with your referral program. As per the promotion, I was supposed to receive ₹200 in Zepto Cash.

I previously contacted customer support and was asked to wait 24–48 hours. I complied with the request, but even after this period, the reward was not credited and I received no further update.

Additionally, I’d like to express that it has been quite difficult and time-consuming to get in touch with your team. The process of trying to resolve this simple issue has cost me significant time and effort, which I believe warrants some form of compensation or goodwill credit, in addition to the original referral amount.

On 27 April 2025, I ordered a wallet from Zepto at around 9:43 PM as a surprise gift for my father.
I opened the package around midnight at 12 and found that the wallet was missing.
Immediately contacted Zepto customer support — spoke to 4 different agents who gave false assurances and delayed the process.
Later, Zepto closed the complaint without offering any solution or replacement.
Despite repeated follow-ups, Zepto refused to resolve the issue.
This is unacceptable — selling empty packages and not taking responsibility.
Below i have attached the screenshot of conversation with one agent and also one video showing it was empty
I request immediate action: refund the amount or replace the product.
Order ID: 68C8EMTVP02391
Date of Order: 27 April 2025
I am attaching screenshots of my conversations as evidence.

On 28 February 2025, I placed an order for two lipsticks, Blue Heaven and Sugar Pop, from Zepto. However, when I received the order, I was shocked to find that the Blue Heaven lipstick was broken and melted. The product was clearly damaged during shipping.

I immediately initiated the return process, but to my surprise, Zepto cancelled my return request, stating that the product is "open" and cannot be returned. I am confused as to how I can inspect the product without opening the packaging. It is unreasonable to expect me to know about the damage without opening the package.

On January 21st, we purchased Sid's farm curd from Zepto, expecting quality and freshness. Instead, we received curd that had already expired on January 19th! This blatant carelessness led to illness that took two days to recover from. Delivering an expired product and calling it a "super saver order"? That’s not just negligence—it’s outright fraud! I will never use Zepto again.

To make matters worse, visiting relatives...

I have ordered vegetables 2 kg onions, 1kg tomota and 1 piece sweet corn on quick commerce site Zepto on 22.01.2025 at 19:44pm but i hve not received any phone call from delivery boy nor i received any order material but showing delivered in 12 mins, but after calling the delivery agent he told that order was cancelled and after connecting the online help line of zepto they asked to check outside of building and after my confrimation that...

I ordered a boat earbuds and a charging cable from zepto and paid via navi upi but the order cancelled and reason mentioned no payment received but payment deducted from my account. Till Today I haven't received any refund

My friend recommended me Zepto saying we would get a "zepto wallet cash" after creating an account, and then we can use the cash as a "discount".
That friend got "rupees 40" zepto wallet cash and used it on their first order.
I also installed zepto on 14 September 2024 and "₹100" zepto wallet cash was credited in my zepto account.
And it was written there "valid for next order only"
But I was unable to use that...

ORDER ID: DC4F2PKRD67224

02/07/2024 at 08:54am

Delivered
Order Arrived at

02/07/2024 at 09:08am

Delivered To

29, Gujrat Colony, Kothrud, Pune, Maharashtra 411038, India

Sofy Antibacteria - XL
7piece

Qty: 1

₹57
₹70

Stayfree Secure - XL
6 piece

Qty: 1

₹42

I had ordered groceries from the Zepto app, it usually has to reach within 20mins of ordering but even after 1hour the order hadn't arrived so I checked the app regarding the same that is when I was shocked to see the order shows it has delivered while it hasn't delivered yet. When I tried to contact the Zepto team, I received no response. So I kindly request you to take action negligence and wasting customers valuable time.
All the...

I ordered grocery products from an app called Zepto. I ordered at 11.01PM on 29/04/2024, and at that time it was showing 13 mins for delivery, but at 12.30AM on 30/04/2024, it was still showing 3, packing is being done, even then I waited for next 10 mins and slept off without my knowledge, next day morning when I checked my phone I found 3 missed calls, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same... No resolution had been provided, and they were keep on saying your feedback has been taken.

Dear Team ZEPTO,
Its a painful process to be associated with you guys.

My order # 50647UVWD78370 is not serviced by your team and its showing "Delivered" on your portal.

There is no customer redressal call no. where we can reach out for instant response. Your claim of "10 mins DELIVERY" is false.

Please refund my money immediately Thanks.

I had ordered five products on zepto and I only received two products

Today 4/04/2024 delivery agent delivered chicken and gave me a pamphlet that says you were picked up from dustbin that's inhuman i' am not from the dustbin how dare they say that to me or any of my family members.

Zepto sold me a used Airfryer. On returning it back, they said they would refund. But just took back the product and didnt issue a refund. There is no way to connect to their customer service now. And the manager is not picking up the call either.

They have supplied me spurious products.
Despite calling and complaining no answer.
My complaint with brand bisleri is lodged. And they are in possession of wrong goods supplied

Hi sir
Mera nam ameera Abdul Rahman hai

Mb [protected]
Zepto company ka address:-

ZEPTO (HOLISOL VENDER) GLOBAL COMPLEX, NR SANGRILA WATER FALL, MUMBAI NASIK HIWAY, BHIWANDI, THANE, MUMBAI

YE ZEPTO COMPANY KE NAM SE GODOWN PICKER/PACKING ME KAM KARNE KO LETA HAI.

FIR EMPLOYEES SE 12 YA 15 DIN KAM KARWAKER UNKO NIKAL DETA HAI.

AUR USKA PAISA HADAP LETE HAI

HR PAISA MIL BATKAR KAR KAHAA JATE HA

MERA V PAYMENT 13 DIN ka payment nahi de raha hai
Please mera aur kam kam 50+ Jo log hai unka payment dilwa dijiye

Mai yaha screenshot bhej Rahi hu