Zepto Complaints & Reviews

I had ordered five products on zepto and I only received two products...

Zepto sold me a used Airfryer. On returning it back, they said they would refund. But just took back the product and didnt issue a refund. There is no way to connect to their customer service now. And the manager is not picking up the call either....

They have supplied me spurious products.
Despite calling and complaining no answer.
My complaint with brand bisleri is lodged. And they are in possession of wrong goods supplied...

Hi sir
Mera nam ameera Abdul Rahman hai

Mb [protected]
Zepto company ka address:-

ZEPTO (HOLISOL VENDER) GLOBAL COMPLEX, NR SANGRILA WATER FALL, MUMBAI NASIK HIWAY, BHIWANDI, THANE, MUMBAI

YE ZEPTO COMPANY KE NAM SE GODOWN PICKER/PACKING ME KAM KARNE KO LETA HAI.

FIR EMPLOYEES SE 12 YA 15 DIN KAM KARWAKER UNKO NIKAL DETA HAI.

AUR USKA PAISA HADAP LETE...

Ordered 2 20 pack of gold flake blue but received one. The rider didn't take an image of the product delivered, didn't answer my calls when called up to inquire.

The customer service rep. Rachna hitendra gala said they cannot share the image of the order delivered as those are for security reasons and that these were shared with the delivery team.

The rep refused to share the image with me but easily denied...

I ordered a product from zepto and i did not get delivery the delivery time kept on increasing everytime and when i reached customer support to resolve the issue they told they are trying and its been more than an hour the order is placed i don't see any update in the order status and the delivery time is just keep increasing and customer support later asked my permission to cancel the order so my concern here is that if they did not want...

I ordered a product from zepto on 18 Nov 23 at 10:56pm and i did not get the product delivered till 12:15 am 19 Nov 23 and when i reached the customer service they are asking me to cancel the order. When they do not want to deliver the order why did they accept the order and Zepto app keeps sending the notification to order and when ordered i don't get deliver of the product what non sense and also wasted my precious time. I want zepto to...

I ordered grocery products from an app called Zepto.I ordered, and while I was waiting for the items to be delivered, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same...

I was shown a 15 mins delivery confirmation after I placed my order. As soon as 15 mins were done and I checked the app, the timer showed 22 mins more for delivery! The reason cited for this was rains, although it wasn't even raining. I could have ordered from another app which was honest enough to convey a 30 min delivery time in the timer. The only reason I decided to give my business to Zepto was because of the quicker delivery time. They...

I ordered diary products from an app called zepto.I ordered, while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 6:25pm.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them then can you...

Zepto is in all product is old stock and exploring new date and even for a Zepto market already I am sending to Photo checking so All friends This is Kalanithi advocate from High Cort Chennai.
THANK YOU......

Dear Sir/Madam,

Date of Incident: 09.08.2023

This is regarding the online shopping app called Zepto. I added the items to my cart and made the payment through the UPI option however, it did not reflect on the app. Therefore, my order was not placed but money got deducted from my bank account. The total bill amount was Rs. 299. I request you to please help me with this. I would like to have the order delivered...

Ordered few products through Zepto but received two products with open seal. When I tried to contact customer service they were unable to get me a refund or replacement...

I have ordered something from zepto on 1st may and I make payment through the phone pay and it is debited from my account but some of reasons order is not confirmed and I have checked with zepto that in their accounts payment is not reflecting.

My account details are as follows-


UTR number for transaction[protected]

Transaction ID - T2305011924141885228759

And I have...

Order ID: 7F0B8MKES42019
Order date: 18/May/2023

Ice Cream Received in Ice Crystals Condition

Ice Cream should be replaced with new ice cream....

I recently ordered amul lassi (Qty-4, price-80)from Zepto. amul lassi actual price is 17 rupees but zepto charge me 20 rupees each. This is not good . I want 12 rupees refund with refund nd apologize company for this...

I recently ordered amul lassi ( Qty-4, price-80, each-20 rupees)from Zepto. Amul lassi actual price is 17 rupees but zepto charge 20 rupees each. This is not good for customer. So i want refund my money with compensation nd they apologize for this...

I have ordered mangoes on 2nd April and received damaged products. And raised complaint immediate next day 3rd April. They told Amount initiated with in 7 days. But no refund received. On 20th April I approached customer support and they told order is older than 7 days They simply change words and try to blame customers. In between I wrote a mail to customer support with an attachment of product pic. This is very pathetic. They blame customers....

Ordered mangoes and received damaged fruits, till now Amount not refunded. Raised multiple complaints, but no response.
No proper customer support
Because of their worst policy I lost my money. Please don't place any orders from ZEPTO. They are always blaming customers and they want to gain profit and put customers in loss.
#Fraudsters #Liar...

Order number: 665CDBMLN91659
Date: 17 April 2023

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot...

Order number:
Date:

I had ordered 3 sets of cakes
Cake combo 1 has 3 pieces of cakes
Cake combo 2 and cake combo 3 have 5 pieces of cakes each
Total i was supposed to receive 13 pieces of cake out of which I only received 3.

Now obviously i went to raise it to the customer support and the amount of backlash i have received for this. I shared the screenshot of my order (which they...

Zepto noida not canceling my amount of rs 2868 rs and refunding it.my order number is #4DF2DNS7J60798.kindly look into the matter and help...

On April 2nd, 2 orders, order no are ddfdcbknh38887 and ddfdcbknh67863 of Rs 193 each got cancelled and amount got debited from my bank account. After multiple follow on chat and call, they are abusing me and not refunding the amount.

Contacted my bank for the same. they replied the amount has been debited and zepto should initiate refund, bank has asked zepto to share bank account statement that they haven't received the...

I ordered milk from zapto. Bangalore Chamrajpet area. They are delivering already cuddled and rotten milk every time. Today I ordered at 9:00 a.m. all the 8 packs of Nandini milk delivered rotten and curdled, none of the packs where usable.
all the milk got curdled from morning thay are playing around the chat game send images, send videos and finally every time they just passing on the chat here and there and telling resolution cannot...

Zepto app showing that my order is delivered but I didn't received any order. I called the rider he is telling that he called the number displayed for him and he delivered it and a lady recieved it he is telling he didn't received my details. He also told in that order noodles is there but actually it is not my order and he also telling he didn't got my number. Telling me he will solve the issue tomorrow...

This application charge m more than mrp...

Received threat from delivery executive of Zepto because as he didn't want to home deliver the order. He somehow go to my place got the order delivered and then threatened us. Myself and the family feel unsafe. What kind of service provider is this where you receive a threat for something that has to be without saying....

Milk with expiry date of 13th Feb 2023 is delivered at 10 pm 13th feb 2023.
And zepto support team is saying that it is mentioned on the website that these things are ment to be consumed same day.
How can someone consume 1 liter in 2 hours, even if i can why do i consume something which i do not want to in a subjected time....

Delivered milk that says use by 13th at 10 pm on 13th Feb 2023, and they says that it is ment to be consumed same day. How can some one consume 1 liter with 2 hours. And Support team is so rude that they are not even listening saying that drop mail to support team that's it....

First of all Zepto this is not the kind of behaviour i would expect first the order which was marked as delivered and was not delivered to me and i called the delivery partner he was not picking up the call and then i goes to in app support where they wasted my 45 minutes then started we have throughly reviewed it was delivered to you but as i said it was not delivered to me so i called and then the customer support executive was talking...