Zepto Complaints & Reviews

In June 2025, there was a Promotion to complete 6 transactions and be eligible for a 1500 cash which would be deposited in account as zeptocash by 18 July. This was not done. When contacted this was acknowledged twice and informed that the next date was 24 August. Now when a reminder was sent, they called and informed that I was not eligible and we should have read the Terms and conditions properly. It was acknowledged by Zepto that the Promotion...

Order ID: #RISOPHNNQ21225
I am extremely disappointed with the delivery experience for the above order.

I ordered 4 milk pouches, but only received 2.

The bananas delivered were in a completely rotten condition.

When I raised the issue, your support team asked me to check with the security. I strongly disagree — it is not my responsibility to track down a missing or damaged item after delivery. That is your team’s job, not mine.

This level of service is completely unacceptable. I request an immediate refund or redelivery of the missing and spoiled items. If not resolved quickly, I will be forced to escalate this matter further.

I had placed an order for a tray of eggs through Zepto (Order ID: OHVKPCKBK89664). Upon delivery, several eggs were broken and leaking, as clearly shown in the attached image. This is not only a loss but also raises hygiene concerns.

I tried contacting their in-app support to request a refund or replacement, but I was repeatedly shown an automated message saying that my account is under review due to "suspicious activity."...

On 23rd june 2025, the delivery boy mr samadhan shivaji pawar visited my location for a delivering the order no ljjipsnn24995. During the visit, he claimed that his bike had a flat tyre and requested ₹2000 in cash, promising to return the amount the next day. He was not moving from my door and keep on requesting. Even after denying him he was not ready to leave.

Trusting his word and desperate plea, I gave him the money....

Subject: Complaint Regarding Spoiled and Fungus-Contaminated Brown Bread Purchased from Zepto

Dear Sir/Madam,

I am writing to formally lodge a complaint against Zepto regarding the purchase of a brown bread packet that was found to be contaminated and stale upon delivery.

Order Details:

- Order Date: 07.07.2025
- Order ID : #MIJNQPKNF30119
- Delivery Date : 07.07.2025br...

I placed an order on Zepto for 2 avocados and 1 capsicum, but I received only 1 avocado. I immediately raised the issue with their customer support, but they refused to provide a refund or replacement, citing their internal delivery checks.

Despite clearly receiving fewer items than ordered and paid for, Zepto declined to take accountability. This response is disappointing and shows poor customer service....

Referral Reward Not Credited – Follow-up & Compensation Request

I am writing to follow up on a referral reward that I was eligible for but have yet to receive. My friend placed their first order on Zepto using my referral code and address, in accordance with your referral program. As per the promotion, I was supposed to receive ₹200 in Zepto Cash.

I previously contacted customer support and was asked to wait 24–48 hours. I complied with the request, but even after this period, the reward was not credited and I received no further update.

Additionally, I’d like to express that it has been quite difficult and time-consuming to get in touch with your team. The process of trying to resolve this simple issue has cost me significant time and effort, which I believe warrants some form of compensation or goodwill credit, in addition to the original referral amount.

On 28 February 2025, I placed an order for two lipsticks, Blue Heaven and Sugar Pop, from Zepto. However, when I received the order, I was shocked to find that the Blue Heaven lipstick was broken and melted. The product was clearly damaged during shipping.

I immediately initiated the return process, but to my surprise, Zepto cancelled my return request, stating that the product is "open" and cannot be returned. I am confused...

On January 21st, we purchased Sid's farm curd from Zepto, expecting quality and freshness. Instead, we received curd that had already expired on January 19th! This blatant carelessness led to illness that took two days to recover from. Delivering an expired product and calling it a "super saver order"? That’s not just negligence—it’s outright fraud! I will never use Zepto again.

To make matters worse, visiting relatives...

I have ordered vegetables 2 kg onions, 1kg tomota and 1 piece sweet corn on quick commerce site Zepto on 22.01.2025 at 19:44pm but i hve not received any phone call from delivery boy nor i received any order material but showing delivered in 12 mins, but after calling the delivery agent he told that order was cancelled and after connecting the online help line of zepto they asked to check outside of building and after my confrimation that...

ORDER ID: DC4F2PKRD67224

02/07/2024 at 08:54am

Delivered
Order Arrived at

02/07/2024 at 09:08am

Delivered To

29, Gujrat Colony, Kothrud, Pune, Maharashtra 411038, India

Sofy Antibacteria - XL
7piece

Qty: 1

₹57
₹70

Stayfree Secure - XL
6 piece

Qty: 1

₹42

I had ordered groceries from the Zepto app, it usually has to reach within 20mins of ordering but even after 1hour the order hadn't arrived so I checked the app regarding the same that is when I was shocked to see the order shows it has delivered while it hasn't delivered yet. When I tried to contact the Zepto team, I received no response. So I kindly request you to take action negligence and wasting customers valuable time.
All the...

I ordered grocery products from an app called Zepto. I ordered at 11.01PM on 29/04/2024, and at that time it was showing 13 mins for delivery, but at 12.30AM on 30/04/2024, it was still showing 3, packing is being done, even then I waited for next 10 mins and slept off without my knowledge, next day morning when I checked my phone I found 3 missed calls, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same... No resolution had been provided, and they were keep on saying your feedback has been taken.

Dear Team ZEPTO,
Its a painful process to be associated with you guys.

My order # 50647UVWD78370 is not serviced by your team and its showing "Delivered" on your portal.

There is no customer redressal call no. where we can reach out for instant response. Your claim of "10 mins DELIVERY" is false.

Please refund my money immediately Thanks.

I had ordered five products on zepto and I only received two products

Today 4/04/2024 delivery agent delivered chicken and gave me a pamphlet that says you were picked up from dustbin that's inhuman i' am not from the dustbin how dare they say that to me or any of my family members.

Zepto sold me a used Airfryer. On returning it back, they said they would refund. But just took back the product and didnt issue a refund. There is no way to connect to their customer service now. And the manager is not picking up the call either.

They have supplied me spurious products.
Despite calling and complaining no answer.
My complaint with brand bisleri is lodged. And they are in possession of wrong goods supplied

Hi sir
Mera nam ameera Abdul Rahman hai

Mb [protected]
Zepto company ka address:-

ZEPTO (HOLISOL VENDER) GLOBAL COMPLEX, NR SANGRILA WATER FALL, MUMBAI NASIK HIWAY, BHIWANDI, THANE, MUMBAI

YE ZEPTO COMPANY KE NAM SE GODOWN PICKER/PACKING ME KAM KARNE KO LETA HAI.

FIR EMPLOYEES SE 12 YA 15 DIN KAM KARWAKER UNKO NIKAL DETA HAI.

AUR USKA PAISA HADAP LETE HAI

HR PAISA MIL BATKAR KAR KAHAA JATE HA

MERA V PAYMENT 13 DIN ka payment nahi de raha hai
Please mera aur kam kam 50+ Jo log hai unka payment dilwa dijiye

Mai yaha screenshot bhej Rahi hu

Ordered 2 20 pack of gold flake blue but received one. The rider didn't take an image of the product delivered, didn't answer my calls when called up to inquire.

The customer service rep. Rachna hitendra gala said they cannot share the image of the order delivered as those are for security reasons and that these were shared with the delivery team.

The rep refused to share the image with me but easily denied...

I ordered a product from zepto and i did not get delivery the delivery time kept on increasing everytime and when i reached customer support to resolve the issue they told they are trying and its been more than an hour the order is placed i don't see any update in the order status and the delivery time is just keep increasing and customer support later asked my permission to cancel the order so my concern here is that if they did not want...

I ordered a product from zepto on 18 Nov 23 at 10:56pm and i did not get the product delivered till 12:15 am 19 Nov 23 and when i reached the customer service they are asking me to cancel the order. When they do not want to deliver the order why did they accept the order and Zepto app keeps sending the notification to order and when ordered i don't get deliver of the product what non sense and also wasted my precious time. I want zepto to be penalised.

I ordered grocery products from an app called Zepto.I ordered, and while I was waiting for the items to be delivered, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same questions and did not provide any resolution to the problem.
The delivery person was not lifting the phone and the support engineer asked me to drop the call and come over to chat and same cycle continued for more than an hr. finally neither I received my order nor the refund.

I paid Rs 251 for the order through the online UPI mode of Phone Pe.
Please help me in this regard

Either I want the order or I want my refund.
There has been so much time wasted and no proper service from the vendor

I am attaching the photo of the invoice of the order which I have not received till now. Expecting swift action from you sir
Thank you

I was shown a 15 mins delivery confirmation after I placed my order. As soon as 15 mins were done and I checked the app, the timer showed 22 mins more for delivery! The reason cited for this was rains, although it wasn't even raining. I could have ordered from another app which was honest enough to convey a 30 min delivery time in the timer. The only reason I decided to give my business to Zepto was because of the quicker delivery time. They...

I ordered diary products from an app called zepto.I ordered, while I was waiting for the items to be delivered, I received a message that your order have been delivered at around 6:25pm.
But I hadn't got any order .
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they were adament that the the store has delivered the order.
I asked them then can you...

Zepto is in all product is old stock and exploring new date and even for a Zepto market already I am sending to Photo checking so All friends This is Kalanithi advocate from High Cort Chennai.
THANK YOU...

Dear Sir/Madam,

Date of Incident: 09.08.2023

This is regarding the online shopping app called Zepto. I added the items to my cart and made the payment through the UPI option however, it did not reflect on the app. Therefore, my order was not placed but money got deducted from my bank account. The total bill amount was Rs. 299. I request you to please help me with this. I would like to have the order delivered...

Ordered few products through Zepto but received two products with open seal. When I tried to contact customer service they were unable to get me a refund or replacement

I have ordered something from zepto on 1st may and I make payment through the phone pay and it is debited from my account but some of reasons order is not confirmed and I have checked with zepto that in their accounts payment is not reflecting.

My account details are as follows-


UTR number for transaction[protected]

Transaction ID - T2305011924141885228759

And I have attached Screen shot of payment.

So I want to file a complaint against zepto for this.

Note - There spport executives are very bad and very rude behavior they are just come up with the fake promises and suddenly disconnect the calls.

Order ID: 7F0B8MKES42019
Order date: 18/May/2023

Ice Cream Received in Ice Crystals Condition

Ice Cream should be replaced with new ice cream.