[Resolved]  Zepto — Missing item and still charged saying it was delivered

Ordered 2 20 pack of gold flake blue but received one. The rider didn't take an image of the product delivered, didn't answer my calls when called up to inquire.

The customer service rep. Rachna hitendra gala said they cannot share the image of the order delivered as those are for security reasons and that these were shared with the delivery team.

The rep refused to share the image with me but easily denied my request for a refund.

Lesson learned. Order placed, money spent. And refund not received stating it's delivered.
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Nov 19, 2023
Complaint marked as Resolved 
Refund provided after speaking with senior specialist heba Patel. Thanks Heba for your assistance.
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