Zepto — Received Expired product zepto is denying it and refusing to replace or refund

I placed the order with order KQKRKPNAR19336A in 6 sept 2026 which contains Dermaco skin peptide Retinol Serum cream i but received expired product.it was expired in july 2026.
This product was on discount when I got the ordered the discount was removed so Zepto is using cheap tactics to add discount on expired product and then remove discount for within expiry product. and deny replacement and refund after just to make money by selling expired products.
I mailed zepto multiple time they only sent predrafted mails also falsely claim we tried to reach you but your numyia unreachable after continuously following recived one call on which the customer representative repates the email contents and when asked about if I received expired product on what basis you are saying it is within expiry ahe hung up.

This is how they are replying on mail falsely stating we tried to reach you
Mon, Sep 7, 2026 at 2:23 AM
To: [protected]@gmail.com
Hello Namrata,
Thank you for reaching out to us. We truly appreciate your time.
I tried to call you but call was not reachable.
We understand your concern and appreciate you reaching out. Upon reviewing the details, we have verified that the product delivered is
within its expiry date and meets our quality standards.
As a result, we will not be able to process a replacement or refund in this case. However, we truly value your feedback and will share it with
our team for continuous improvement.
.
We truly value your association with Zepto.
Best Regards,
Support Team Zepto

And this generic predrafted mail.whatever is asked they just send this mail of refusal of replacement and refund stating product is within expiry even when all proofs of expired product are submitted.
Expired product received order #KQKRKPNAR19336A
1 message
Thu, Sep 10, 2026 at 3:09 PM
To: [protected]@gmail.com
Hello Namrata,
Thank you for reaching out to us again.
We understand your concern and have thoroughly reviewed the details once again. As previously communicated, the product delivered is
within its expiry date, and we will not be able to process a refund or replacement.
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. At Zepto, we continuously
strive to improve our service, and your input helps us identify areas that need attention.
Please rest assured that we take your concerns seriously and are working on enhancing our processes to serve you better. If there’s
anything specific you’d like to highlight, we would be more than glad to know.
Thank you for your patience and for being a valued customer. If you have any further queries, please reach out to us again.