Zepto — Substandard quality product return and refund - reg

[protected] Forwarded message[protected]
From: Prajapita Brahma Kumar Raju
Date: Tue, Aug 18, 2026 at 9:34 PM
Subject: Order Id:NVSIRHDPO81007, TKF4072D5AD17 requesting refund due to product quality issue - reg
To: [protected]@zepto.com

Dear Zepto Team,

W.r.t., Order Id:NVSIRHDPO81007, TKF4072D5AD17, requesting refund due to product poor quality issue. Photo and Invoice attached.

Issue raised in Zepto App too.

W/r
Raju
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[protected] Forwarded message[protected]
From:
Date: Tue, Aug 18, 2026 at 9:44 PM
Subject: Re: Order Id:NVSIRHDPO81007, TKF4072D5AD17 requesting refund due to product quality issue - reg
To:

Hello Raju,

Thank you for reaching out to us. We apologize for the concern you reported regarding the quality of the product from your order NVSIRHDPO81007, TKF4072D5AD17.

We have reviewed your concern. The seller has verified that the product delivered underwent strict quality checks before dispatch and was in proper condition, aligning with the description on the app/website. Unfortunately, we will not be able to process a refund or replacement in this case.

Your feedback is important to us and will be shared with the relevant teams to help improve our service. We appreciate your understanding in this matter and wish you the best experience with your future orders.

Best Regards,
Support Team Zepto
[protected]

[protected] Forwarded message[protected]
From: Prajapita Brahma Kumar Raju
Date: Wed, Aug 19, 2026 at 11:41 AM
Subject: Re: Order Id:NVSIRHDPO81007, TKF4072D5AD17 requesting refund due to product quality issue - reg
To:

Dear Zepto Customer Service Team,

Thanks for taking the time to listen to the query. As the delivery is promised within 10 minutes, we, the consumer, also expect the same time to return the product upon quality concerns and resolve the issue promptly, instead of delaying and making it a saga to retain consumer trust in Zepto. When other products are returned and refunded promptly, then why are you making a ruckus and harassing the consumer by taking this matter through email, wasting consumer time and energy, and causing mental strain? Why can't you solve it through the Zepto App? The material is aluminium, with a thin sheet gauge, which gets bent when materials are placed on it; re-evaluate your response. As per the return and refund policy, the material is in its original manufactured condition with an intact package/parcel, and the return query is raised within the timeframe mentioned in the policy. If the product is not arranged for return and refund, I will be left with no choice except to escalate to consumer court through legal proceedings for not upholding the promise of the return and refund policy, delaying complaint response, non-compliance with ethics, and harassing the consumer. Refund and compensation will be sought, and sued againt your firm.

W/r
Raju
[protected]

[protected] Forwarded message[protected]
From:
Date: Wed, Aug 19, 2026 at 11:50 AM
Subject: Re: Order Id:NVSIRHDPO81007, TKF4072D5AD17 requesting refund due to product quality issue - reg
To:

Hello,

Thank you for reaching out to us. We truly appreciate your time.

Please be assured that all products undergo strict quality checks before dispatch by the seller to ensure they meet our freshness standards. Upon reviewing your concern, the seller have verified that the product delivered was in proper condition at the time of dispatch.

As the product aligns with the description on our app/website, we won’t be able to process a refund or replacement in this case. However, we truly appreciate your feedback and will share it with the seller to ensure continuous improvements in quality processes.

We truly value your association with Zepto.

Best Regards,

Support Team Zepto

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