Zepto — Zepto Order didn't recieved

Address:Mumbai, Eknath Ghadi Marg, Parel, India,

I ordered grocery products from an app called Zepto.I ordered, and while I was waiting for the items to be delivered, I received a message that your order had been delivered but I hadn't received any order.
I called their customer support several times and they said to talk in-app chat support.
When I contacted them they kept on forwarding the chat control to 3-4 floor assistant people and each one of them was asking the same questions and did not provide any resolution to the problem.
The delivery person was not lifting the phone and the support engineer asked me to drop the call and come over to chat and same cycle continued for more than an hr. finally neither I received my order nor the refund.

I paid Rs 251 for the order through the online UPI mode of Phone Pe.
Please help me in this regard

Either I want the order or I want my refund.
There has been so much time wasted and no proper service from the vendor

I am attaching the photo of the invoice of the order which I have not received till now. Expecting swift action from you sir
Thank you
+1 photos
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    Mumbai, Eknath Ghadi Marg, Parel, India,
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