Zepto — \"Zepto Wrongly Flags First Order, Refuses Refund for Undelivered Items

Zepto — "Zepto Wrongly Flags First Order, Refuses Refund for Undelivered Items - Ticket TK60FE1BFB7E1"

K Kanchamma from Hyderabad, Andhra Pradesh Jan 29, 2026 Feb 3, 2026 This thread was updated on Feb 3, 2026

I placed my FIRST order ever on Zepto Tuesday night (Jan 27, 2026). Friend set up account, saved his number as receiver (I didn't know this option existed). My address correct but delivery boy got confused location. 6 products split into 2 shipments: - First: Refunded fine (delivery issue) - Second: Shows "Delivered" but NEVER received. No complaint option works (app error). Tickets raised: TK60FE1BFB7E1, TK06EF8F1 They flagged "policy violation" (unfair for first order), rejected refund. Offered call but went back to rejection. Request: FULL REFUND for undelivered order. No fraud—just new user confusion. Order ID: [MOGUGHHPN27994B] Registered Mobile: [[protected]] Address: [road no2, pillar no 745, kphb, sri gayatri womens pg hostel Hyderabad] Amount: [610] Was this information helpful? No (0) Yes (0)
Feb 03, 2026 Updated by Kanchamma UPDATE Feb 3, 2026: - Live Zepto agent contacted (11:55 PM Jan 30): "Here to assist" → went offline - Email escalation → auto-rejected "policy violation" - First shipment: "Refund completed Jan 30" but NO MONEY CREDITED (UPI proof) - Second shipment: Never delivered, falsely marked - NCH Consumer Helpline contacted - docket pending Zepto ignoring despite proof. Need refunds + compensation! Ticket: TK60FE1BFB7E1 Order IDs: [MOGUGHHPN27994A, MOGUGHHPN27994B]
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