[Resolved] Zerodha — Customer service is worst

[Resolved] Zerodha — Customer service is worst

P Purushotham Raj from Bengaluru, Karnataka

Hi, Zerodha brokerage firm is good, however their customer service is one of the worst. I had made a fund transfer to zerodha account in order to add it to my equity dashboard, however it was not credited as there was some issue with the account number. However i raised a ticket with the zerodha team and repeatedly followed up with the issue. Even after repeated calls and mails they do not seem to care about the issue. Multiple mails were sent, however the support team just reply back late with a vague email. Was this information helpful? No (0) Yes (2)
Dec 2, 2016 Complaint marked as Resolved Zerodha customer support has been notified about the posted complaint. Verified Support Nov 01, 2016 Zerodha Customer Care's response Hi Purushottam. We are sorry for the inconvenience caused. As mentioned in the support ticket you'd raised for the issue, the account number we have on file and the one displayed on the screenshot uploaded as proof of transfer are different. This is what caused the delay as the transfer stayed in suspense until we received clarification from you. In such cases, we manually update the funds on the terminal and takes longer than usual.
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abhineet1998

from Muzaffarpur, Bihar

why are you not trying cheap broker.. i am trading with a broker they never charge anything except Rs 9/trade brokrage. There is no any hidden charges. I[censored] like to trade with broker then text me i will give you detail about this broker and service. it is better to trade with cheap broker bcz a lot of profit paid by a trader as brokrage. Trade online with yyour convenience, they never trade without consent. Simply save and trade as well. Mail me contact detail ([protected]@gmail.com) if any problem. Good thing is that for limited time ac opening is free also.. ac will be activated within 48 hrs after reciving the form.

Hitesh Agja

from Vadodara, Gujarat

I also got the same kind of service in case of my wife's account. Really poor customer service. From my ref more than 5 people opened an account. Buy now, I will surely think 100 times before I recommend zerodha to anybody.