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Zerodha Complaints & Reviews

zerodha.com
2.3
Updated: May 15, 2025
Complaints 537
Resolved
238
Unresolved
299
Good! Zerodha values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zerodha step up their efforts to fully resolve all complaints 👍
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Zerodha reviews & complaints page 2

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J
jayesh2797
Sep 1, 2022
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Loss due to their server issues

My user ID- WUM057

As today was a weekly expiry and hence as I was trading I was in a profit of[protected] but as soon as I tried to square off I was not able to do so as an error was showing, 'Sever not ready'.
I lost my capital of 395000/- and hence I demand my compensation for the same because due to the broker's technical issue I would not be suffering such huge losses...
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Gyanendra paudel
Aug 22, 2022
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Address: Vishal khand-3, 3/174

Respected sir/mam I got payment request from zerodha broking Ltd client of Rs.6.55.
And while paying that amount of Rs.6.55 I paid Rs.500 by mistake.
Please help me to get back my money in my account . Thank you
+1 photos
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    Anurag1408
    Aug 17, 2022
    Resolved
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    Resolved

    Address: [email protected]

    I have made a payment of ₹12, 000 to pay for my SIP on 5th August. The payment was done through UPI. The payment on Google pay was done successfully and my amount was deducted but Zerodha marked the payment failed. I have contacted bank and they said the payment was transferred successfully and it has to be reversed by Zerodha's end.

    Zerodha team is asking me to be patient and is unable to resolve the issue. I have shared all the information with them (including my bank's email screenshots). They are still asking me to wait, even after opening a ticket. The ticket was opened on 8th and it's already almost 10 days.

    Please suggest on how I can get my money back. It has been really a bad experience for me from zerodha's side.
    Aug 23, 2022
    Complaint marked as Resolved 
    The amount of refund has been received at my end
    Zerodha customer support has been notified about the posted complaint.
    Aug 17, 2022
    Updated by Anurag1408     I have posted my query online because Zerodha left me no choice.
    Aug 22, 2022
    Updated by Anurag1408     There is no information shared by neither Zerodha, nor BSE starMF. This transaction was made to the government organisation for buying mutual funds and they are making such delays. What can we expect when the payment was made to any private entity!!

    Nobody is giving me any information or any deadline about the refund of my payment. It's really disheartening for me and i am losing faith in the financial system.
    Aug 23, 2022
    Updated by Anurag1408     The refund has been received from ICCL. Marking this complaint resolved.
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      M
      Mackpereira13
      Aug 7, 2022
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      SIP Mandate failed after maintaining sufficient balance in Bank Account on 01-Apr-2022

      Address: Mangalore

      My Client ID is BO1013. This incident took place on 01-Apr-2022 when Zerodha had an option to use mandates set up by customers to retrieve the desired amount of money from the Bank Account and transfer it to Coin Wallet for payment of mutual funds.

      My mandate was set to withdraw an amount of INR 11000 on the 1st day of every month linked to my SBI account. I had personally ensured that there was enough money to successfully...
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      Bpatnaik88
      Aug 3, 2022
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      Refund not issued for failed SIP

      I had made a NEFT transaction of Rs 27500 to YES Bank account of ICCL as per information provided by Zerodha on their portal on 1st July, 2022. The money was deducted and after 2-3 days, the SIP of Rs 25000 for Kotak Emerging Equity Fund was not executed. Hence, I made UPI payment of Rs 25000 for the above mentioned SIP. The payment was successful. However, I got a notification after few days that the SIP has failed. I have been following...
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      Naveen Kumar1112
      Aug 3, 2022
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      Zerodha my withdrawal amount not credited my bank account

      My withdrawal amount not credited my bank account of Rs 17300 support code 3184...
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      anmolrawat119
      Jul 30, 2022
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      I paid 16K for Parag Parikh Flexi Cap fund via Zerodha Coin Platform on 4th July. The transaction failed and money was deducted. Zerodha support team promised that the refund will be processed by 9th July, which became 14th July, then 19th July, then 22nd July, then 25th July and then 28th July

      It's been 1 month and I haven't received the refund yet. They keep telling that BSE STARMF is doing reconciliation and it will be refunded shortly. 1 month is by no standard "shortly". I don't know how the recons are done, are they manually matching values

      Please help me get my money back. People write off failed investments, I don't want to write off failed transactions 🙏
      Zerodha customer support has been notified about the posted complaint.
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        P
        Payal Radadiya
        Jul 27, 2022
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        Didnt Get My money back

        Hello Sir/Mam,
        My Name is Payal. My Zerodha id is RG8103. I purchased 21 mutual fund value of ₹4.41 lakh using zerodha coin application at 5th July. But Only I got only 11 mutual fund one by one. Those 11 MUTUAL Funds was approved in 2-3 days and 3 Mutual funds was initiated at 18 July and they were count 18th July price. But Price was low at 5th july that is the reason I purchased that day but they allocate 18th july when price...
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        mani1979
        Jul 18, 2022
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        My Account no. LJ48**, I'd bought a put options(35000PE) which is at At the money contract. While I'm trying to change the position from MIS to Normal it doesn't allow. while inquiring the customer care, they told that its because of out of the money and open interest. All these are happening while the Banknifty Spot price is around 35053. Its kind of cheating to block the trader from avoiding the loss. I keep on requesting them via customer care to convert the position, but they didn't allow, while other brokers are allowing the same
        Zerodha customer support has been notified about the posted complaint.
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          V
          Vishal Chandrakant abnave
          from Ahmednagar, Maharashtra
          Jul 11, 2022
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          Withdrawal processing but not credit my bank account

          Address: Ahmednagar

          I had withdrawn the money on 8/7/2002. It has been 2 days and the money has not reached my bank account yet...
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          karmveersingh
          from jaipur, Rajasthan
          Jul 7, 2022
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          Charts hangs a lot and i need to refresh them every five minutes, all other systems and apps are working well but zerodha charts are not working .
          Zerodha customer support has been notified about the posted complaint.
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          Hey Karmveer, we've been working fine. Please create a ticket at support.zerodha.com with more details so that our team can have this checked and assist.
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            A
            ajaya88498
            Jun 30, 2022
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            Yesterday(29th June 2022) available cash 9.00am -155505.00

            intraday profit yesterday(29th june[protected].70

            Today's (30th June 2022)available cash is 9.00am- 155450.2

            Where is my intraday profit?

            I have all screenshot yesterday & today's regarding fund details.

            I think zerodha steals money from those accounts who had done so many types of trade(intraday, trading, investment, future & Option) in one account.

            I have squared off all my future option whether to check zerodha steals money or not. By doing only intraday in yesterday. But the profit not shown in my account today(30-june_2022)

            My phone number _ [protected]
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              S
              Shivmuhiuddinpur
              from Auraiya, Uttar Pradesh
              Apr 8, 2022
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              Fund withdrawal request was processed but not credited into my bank account

              Address: India

              My fund withdrawal request was processed on[protected] but not credited into my bank account till date. Zerodha id - KAG467...
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              W
              Wilsonm
              Apr 5, 2022
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              Address: 203 white Lilly

              During opening an account they said no charges. Now I stoped trading in february since then they are deducting whatever amount there in the wallet as well as wallet showing rs - 165 balance.

              Its really cheating. I think I should withdraw my mutual funds if it is goes on like this
              Zerodha customer support has been notified about the posted complaint.
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                Y
                yasminmenon
                from Vasai, Maharashtra
                Mar 30, 2022
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                Incorrect investment amount showed in Kite and console

                Address: Bangalore

                There is a difference in the Invested amount showing in Kite and Console in Zerodha, I have raised a ticket and they keep closing it saying its resolved but the issue still continues. It's 6 working days now and the issue still persists. Its scary as they are changing the investment amount themselves, where is the compliance here.
                Complain ID :-#[protected] – INCORRECT HOLDING REPORT
                Open by and on : Yasmin Menon Mar...
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                I
                [email protected]
                from Thane, Maharashtra
                Mar 25, 2022
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                Dear team,
                500nos of sintex share are not showing in my holding.
                Kindly resolve the issue and update immediately.
                Zerodha customer support has been notified about the posted complaint.
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                  N
                  Naushad shaffi
                  Mar 14, 2022
                  Resolved
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                  Resolved

                  Short selling cheating second time

                  Address: Bangalore

                  , I recently short sold IOLCP at 2.45 pm I was not able to buy it back nor convert half the position. Later when I called customer care he was so rude and couldn't explain the situation properly. After many research I got to know it was a short delivery. I as an investor was not aware of such terminology later was shocked to see my investment amount of approx 4.30 lakh disappeared and shows a loss of 1.09 lakh. This is situation is unfair...
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                  S
                  sruthi senthil kumar
                  Feb 22, 2022
                  May 17, 2024
                  This thread was updated on May 17, 2024
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                  Pan verification failed

                  It shows that my pan verification is failed dispite all the information being correct and trying numerous times....
                  +1 photos
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                  S
                  satishidea
                  from Mumbai, Maharashtra
                  Feb 4, 2022
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                  Address: [email protected]

                  Zerodha did incorrect evaluation of my trading account and have showed. I have raised SEVERAL tickets and escalations but they are either ignored or moved to resolution pending status since over a month now!

                  Tickets#:
                  [protected]
                  [protected]
                  [protected]
                  Zerodha customer support has been notified about the posted complaint.
                  Feb 04, 2022
                  Updated by satishidea                   The zerodha portal is buggy and a fraud.
                  It also has worst ever customer support! A ticket is pending since more than a month is the worst customer care service!
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                    S
                    sayak.panja
                    from Kolkata, West Bengal
                    Feb 2, 2022
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                    Bharat Bond ETF April 2032 not credited

                    My Bharat Bond ETF April 2032 order amounting to 1L was processed on Dec 9 via Zerodha Coin, when my money got deducted but the same has still not been credited to my demat account. I raised a Ticket [protected] on Jan 03, it is now 1 month and I have got no solution for the same. I followed up a lot via zerodha call support as well on the ticket but there does not seem to be any willingness from zerodha team to work on this. A 1L amount...
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