[Resolved] Zerodha — hidden charges for auto square off

dineshvarde

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380058

I moved to zerodha because of low brokerage charged but i am totally wrong. They have hidden charges.

Zerodha is charging very high for auto square off position. While creating account they are not specify any detail for square off position charges and it is actually very high. These charges are not mentioned in contract notes.

For example you have loss of 1000 rs on 15-apr-2018 but you did not square off position so zerodha will auto square off the position. Now they will charge[protected] of extra charge for it.

Even they are not mention this charge in contract notes. So user will be in under impression that he will be deducted 1000 but actually they deduct[protected].

Totally unfair.

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May 25, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Zerodha Customer Care's response Auto square-off charges are ₹20(+GST) per order for positions which you did not square off before 3.20 PM. You can avoid this by simply squaring off before 3.20 PM. The brokerage and charges are completely transparent and mentioned on our List of Charges page(https://zerodha.com/charges)
Can you get in touch with our Support Team who will be able to help you better understanding the same?

Apr 24, 2018

Updated by dineshvarde Suppose I have Buy 500 shares and it executed in 25 parts than you will charge 25 * 20? That is wrong.

May 28, 2018

Updated by dineshvarde It is not resolved yet.