Zerodha — is-6892 lost rs.15000/- due to illogical behavior of trading platform kite

Website:

kite.zerodha.com

My id is is-6892 i am using zerodha kite platform for trading from past 2-3 months and was quite happy with there services until i came across a horrible experience where my profitable trade of almost rs.3500/- was resulted in a huge loss or rs.15265/- due to there technical issue and no support from call center and nothing worked and i have nothing left to do but to keep looking at my losses getting increased upto rs.15000/-.

Today dated 5th september 2018 i had placed sell order for yes bank (Eq) at around 12:29:45pm @ 336.85/1000shares and around 12:44:02pm @ 337.45/800shares total 1800shares sucessfuly.

But problem arose when i had put a buy order for the same yes bank shares and it was rejected by zerodha kite with error server not ready. I have tried to execute buy order at around 12:55:19pm/ 12:57:40pm/ 12:59:59pm @ 336.55/- (1800shares)/ 336.65/- (800shares)/ 335.90/- (1800shares) respectively but all were rejected due to there server not ready error and the hight is that there call centeres are not responding when i tried to square off trade by call and trade facility, even support numbers are not responding and this continues till the order was auto squared off by the time price was @ 344.39/- resulted into rs.15236/- huge loss for me.

I request the zerodha managment and team to compensate me with my losses of rs.15265/- + my trade profit of approx 3000/- total rs.18265/- compensation at the earliest.

If this matter is not taken care at urgent basis will result in to complaining me to sebi console about the same.

Awaiting for your positive and earliest response...

Regards,
Id - (Is6892)
Ashish