[Resolved] Zestmoney — CIBIL issue on Zestmoney

[Resolved] Zestmoney — CIBIL issue on Zestmoney

S suman karnekota Apr 4, 2022

I have taken personal loan and consumer loan in Zestmoney in 2018 and 2019 4 loans Due to my mobile number change i didn't paid in proper time I paid it off on December 2021 all 4 loans and till now it was not reflected in CIBIL report and showing as Overdue in CIBIL report and recently one more loan also added by Zestmoney showing as Ghalla as 250 rupees overdue on my cibil report. It was fake loan created by Zestmoney and not responding properly on customer care for number change also and not resoving my overdues issues in CIBIL report. Also they are adding fake loans to spoil my credit score and not responding on Paid amounts also Was this information helpful? No (2) Yes (0)
May 6, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Apr 05, 2022 ZestMoney Customer Care's response Dear Suman, Greetings from ZestMoney! We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We would like to inform you that, we have gone ahead and forwarded your concern to the relevant team and they are working towards the same, hence please allow us with sometime so that we can revert with an update at the earliest. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time. Feel free to contact us if you need any further assistance by replying to the same email thread. Regards, Team ZestMoney
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Comments

suman karnekota

Apr 5, 2022

Zestmoney responded to complaint but not given solution to my problem
By taking one loan from Zestmoney showing as two overdue in cibil report same loan amount but two firm names are different with Ghalla finance and DELCAPIPL
On this firms names showing different loan numbers and reflecting double impact on cibil score
This is not fine expecting from Zestmoney
And reply mail also Zestmoney given different loan number NOC which is not in cibil report
In cibil report DELCAPIPL AND GHALLA showing different loan account numbers on one loan

I am expecting NOC on CIBIL effected loan numbers on debt of 10000
Expecting to remove Overdue in cibil report because i cleared all debts to Zestmoney with fines and even one loan showing as Written off but i paid Full
Atleast now i am expecting NOC and clearance in cibil on all loans

suman karnekota

Apr 26, 2022

Zestmoney responded in mail but resolution is not given
Very poor service by Zestmoney and harassing customer by not showing interest in solving problem to customer
I paid debt to Zestmoney in December 2021 but still it was showing as Written off and overdue in CIBIL
4 loans are showing as 5 loans and it was effecting my credit taking possibilities
I kept so many mails to Zestmoney regarding this but still they are not solving the issue

Unfair service by Zestmoney not at all happy ending and i suggest people to don't fall in trap of Zestmoney

suman karnekota

May 8, 2022

Dear consumer complaint forum
Please understand my situation still Zestmoney not given solution on my CIBIL report
But said as resolved but real fact is Zestmoney is not responding on my CIBIL report issue
Please send a mail to Zestmoney or guide me to give proper way to resolve my issue