Zestmoney — Cibil score wrongly reported

To whomever it concern,

This is to let you know after making multiple attempts and even being at good terms with zest money folks you guys have ruined my credit score i talked to serveral agents and supervisor from the company nobody has able to resolve the concern.
Nobody returns a call and IVR doesn't connect to right person

Even after pre closing most of the loans you still reported late payments and overdue amount even the accounts i have closed still showing active on CIBIL report PFA for more details and i have corporated with every single person whom i spoke with in the organisation and i never got any answer or any resolution.

Today i am in need of money inspite of having very good payment history nobody is considering my loan application as PIRAMAL FINANCE your lending affiliate or Zest money has not reported transactions correctly

I am so disappointed and harrassed by your wrong doing that has created personal and financial problems in my life, i might end up taking some decision like doing something wrong by myself as i am that FRUSTRATED and this is harrasment is not that customer is not able pay its about you have ruined his life and running away from me hope this email finds you well.

Call

Regards,
Harshal Mahajan
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ZestMoney customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2022
ZestMoney Customer Care's response
Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney
Apr 06, 2022
Updated by Harshal323
you guys sucks even on this platform u guys dont have any proper answers there are multiple requests i have placed and even pre closed so many loan account contact me as soon as possible and dont run away i am being mentally tourched coz of one silly mistek kf yours.. harrasment
Apr 06, 2022
Updated by Harshal323
kindly find below images i preclosed my loan n u guys reported overdue amount and 7 days late payment in feb

 
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