[Resolved] Zestmoney — failed transaction converted into active loan

hemantscriet

Address:

Ashola housing complex, 110074

I was do transaction with myntra on date 21 dec 2019 but transaction was failed first two time of amount rs 2186. Both failed order was converted into active loan. From last 40 day zestmoney saying amount is holding with gateway partners pay u. They are not cancel loan or initiated refund amount of paid loan.

I really confused zestmoney have some plan for any scam or really they have issue.

Please look this case priority.

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Oct 5, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2020

ZestMoney Customer Care's response Hi Hemant,

We are sorry to hear that.

We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

You can also write to [protected]@zestmoney.in with your inquiry.

Regards,
Team ZestMoney

Feb 19, 2020

Updated by hemantscriet [protected]@gmail.com
[protected]

Feb 27, 2020

Updated by hemantscriet Still no update

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Hemant,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney