[Resolved]  Zestmoney — Fake Loan on cibil in the name of ghalla consumer loan

From the latest CIBIL report, I can see that there is an active consumer loan going on, in the name of GHALLA consumer loan. This is a FAKE LOAN as I had never taken any such loan. The loan ID as per CIBIL is[protected].

Please remove this fake loan immediately,
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Dec 16, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Oct 31, 2022
Updated by abhishek.moitra01
Here's the screenshot from CIBIL.

Verified Support
Nov 13, 2022
ZestMoney Customer Care's response
Dear customer,

Greetings from ZestMoney!

We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. This is not the service we want you to experience from us.

With respect to your CIBIL issue, we regret to inform you that we are unable to fetch your details.

Therefore, we kindly request you provide us with your registered details so that we can check and assist you accordingly.

You can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.

We are looking forward to hearing back from you.

Regards
Team ZestMoney
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