[Resolved]  Zestmoney — Frozen account

I have no late payments and my cibil is good why is my account blocked from past 2months please activate my account
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May 12, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2022
ZestMoney Customer Care's response
Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney
 
6 Comments

Comments

1 have no late payments and my cibil is good why is my account blocked from past 1 month please activate my account
Contact number is [protected]

Frozen account - Comment #3997386 - Image #0
I’m paying on time. But still my account is frozen from past 2 months. If i contact zest customer care through mail. They are saying it is system generated. If we pay properly zest will freeze the credit limit. My friend he wont pay on-time but his account has been freezed.

Frozen account - Comment #4007454 - Image #0
I have no late payments and my cibil is good why is my account blocked from past 3days please activate my account

Frozen account - Comment #4028921 - Image #0
Frozen account - Comment #4028921 - Image #1
All EMI are paid off still my account is show's Frozen

Frozen account - Comment #4032877 - Image #0
Due to some reason i done my payment late but the account got frozen i have every good cibil with 750 score even I spoke with agent about my late payment I done full payment with penalty they said they don't frozen but they frozen.wating for activation
I have no late payments and my cibil is good why is my credit balance is FROZEN from past 12 hours please activate my account.

Frozen account - Comment #4053438 - Image #0

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