[Resolved] Zestmoney — i got a loan approved of 50000 inr but the vouchers are not getting accepted by flipkart

Kaustav Kanti Dutta

from Durgapur, West Bengal

Address:	713205
Website:	zestmoney.in

I got a loan approved of 50000 inr but the vouchers are not getting accepted by flipkart. I called flipkart and they said to contact zestmoney. Why this is happening. I want to solve this problem asap else i will charge a case in court for harassment and fraudulent activities.

My loan id is - enec456774
& the date of approval is 03 may, 2018
I'm extremely worried now whay this is happening and this company has now all my credentials. I'm in a tensed situation now that whether they will scam me or not.

I want the problem to solved immediately as i was in need of tv. I tried to purchase
Samsung series 6 123cm (49 inch) full hd curved led smart tv (49m6300) from this link

https://www.flipkart.com/samsung-series-6-123cm-49-inch-full-hd-curved-led-smart-tv/p/itmevhpacgpbxbvt?pid=TVSEV...⇄Samsung+Series+6+123cm+%2849+inch%29+Full+HD+Curved+LED+Smart+TV_TVSEVHPAAKQDSXRK_1&cid...⇄

But i wonder its not accepting at all.

Solve it asap.

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May 21, 2018

Complaint marked as Resolved

Sneha Asrani the TL from Zest Money called me up during the weekend. Fixed and Appointment on Monday, called me back and finally helped me about how to avail the Vouchers from Flipkart and finally on 18th May, I receive the product and I'm happy now. They have solved the issue diligently but I must say that the Inbound BPO Telecallers are not having enough product knowledge to whom I first contacted. She emailed me from [email protected] and the case is resolved now.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

ZestMoney Customer Care's response Dear Kaustav Kanti Dutta,

We are extremely sad to know that you had a bad experience with us. Our team will contact you and fix the issue on priority.

We understand that data security is a very serious concern and we have taken necessary steps to ensure that your details are 100% secure with us.

May 15, 2018

Updated by Kaustav Kanti Dutta I have got a Wonderful support during the weekend and on Monday by a excellent employee of Zest money namely Ms Sneha Asrani and Mr Imran. The Problem which I was having (i.e. Vouchers were not getting accepted) has been solved amicably. I have finally purchased the Product from Flipkart and is on a way to get delivered by End of this week. Once I receive the product, I will finally close this complain.
However, So far I am thankful to Sneha especially in understanding what my problem is and solving it forthwith.

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Comments

ronak621991

from Delhi, Delhi

As i have successfully submitted my loan application but i have given the wrong mail id there as ([protected]@gmail.com) but the right mail id is ([protected]@gmail.com). Please resolve the problem immideately as my loan is approved.

Praveen Kumar Bandi

from Siliguri, West Bengal

Sir, this is my personal loan id : 3D2DCF699 for an amount of Rs 22000/- but I am not received any amount to my account or issued any where, what is that loan, how to utilize that amount please inform me.my phone:[protected]