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[Resolved]  Zestmoney — loan credited without my approval

Address:600077
Website:zestmoney.in

Hi i am ponmuthuraja,

I have not approved my loan with zestmoney, but they have credited 44, 000 worth voucher to my amazon pay balance. Since, it is not necessary for me and zestmoney is cornering/cheating us with this type of loan option.

Now i need to cancel this loan, i have not even used that amount and requesting zestmoney team to process this as soon as possible. If not i will complaint to the police and consumer court.

Regards,
Ponmuthuraja
Ph : [protected]
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Nov 23, 2018
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
ZestMoney Customer Care's response Hi Ponmuthuraja,

Thanks for reaching out to us and we value your relationship with ZestMoney. Voucher cancellation is subjected to the Merchants approval. Once the voucher is redeemed we will not be able to cancel the loan application.

Team ZestMoney.
Oct 18, 2018
Updated by Ponmuthuraja Hi ZestMoney Team,

Thank you for your prompt response, I would like to update you that the vouchers credited has not been used. Since, you have not taken any action to cancel this loan process, so, requesting you to take necessary action immediately.

Note: We are unable to reach the Customer service. If we want to reach the CS we have to wait for 40 minutes in queue as per IVR instruction.

Also only 2 more days for the EMI to be paid. PLEASE CANCEL THIS ASAP...

Regards,
Ponmuthuraja A
Verified Support
Oct 22, 2018
ZestMoney Customer Care's response Hi Ponmuthuraja,

Your request for cancellation has been submitted and this will take 5-6 working days depending on the merchant process. Once canceled, you will receive a confirmation email and SMS.

Regards
Team ZestMoney.
Complaint comments 
5 Comments

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Comments

My balance was deducted two time 182rs but emi. Is not paid of any month
Ihave submitted the bank statement in photo so
Please solve my problem...

Reply
Dear Team
Kindly inform you mare se galti se Loan apply ho gaya hai. Ab mughe vo loan cancil karana hai please try to understand. Me Emi pay nahi kar paoga or Mera cibil kharab ho jayega. So please help me. [protected] my contact me
Reply
Intazar Ali's reply, Oct 10, 2018
Dear Team
Kindly inform you mare se galti se Loan apply ho gaya hai. Ab mughe vo loan cancil karana hai please try to understand. Me Emi pay nahi kar paoga or Mera cibil kharab ho jayega. So please help me. 9045020400 my contact me
Hi i get voucher Rs.30000 thusend rupees I show this display Rs.37200 or tomach amount interest I no need I want cancel this voucher
Reply
I have sent the documents, still you are asking me to send them again. Tell me other way to send you the documents . I want a proper email from zestmoney.
Reply
From my bank account 1667 debited I don’t know the why ?
Reply

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