Zimmber — Horrible sofa cleaning service


I had booked premium sofa cleaning service for 15th Aug.time 12 -2pm..The Zimmber people come to house around 10:30saying we came for sofa cleaning.we said we had opted for 12-2 time for some reason.this time is not possible.Then they came around 1pm.I clearly mentioned that I need premium spa.They said ok.They badly scrubbed the sofa fabric with some liquid detergent, and them vaccum cleaned that soap.That was their premium sofa cleaning.
I had some doubts so I asked is it premium service, the guy said yes this is ..Then after paying 3k minus some discount, , for a 5seater sofa, I mailed the company to find out the details on their primium service ..To my surprise there had to be no scrubbing done to the fabric, it had to be just cleaned using liquid soap, and steam, and then vacuuming and blow dried.when I investigated this in detail the company said since it was 15th Aug so their steam machine was taken by police.so they did regular cleaning.I said this is cheating by your vendor.Then even the call centre guy says that atleast we have given a regular sofa service instead of premium.That scrubbing had done damage to the fabric.Pics of which have been forwarded to them.had sent so many mails to Zimmber, and mails are just one sided.without any response.after a lot of mails they returned me my money but what about the costly sofa fabric that is damaged?and what about the idea of cheating a customer?How can that be justified
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    +91 80 8082 4824
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    B-102, Basera, Cross Road - 3, Lokhandwala, Mumbai, Maharashtra, India - 400053
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