On 12th jan 2022 i was not assisted well by customer support team result to which i missed my bus in the middle of night at 11:30 i was left alone in the boarding point.
1 hour prior to boarding time i spoke to customer care personnel they assured that crew will contact me, i asked him multiple times as i was not getting any update from bus driver. Still he asked me to wait and wait.
Waiting for long i told customer support please look into the matter i have not received any update may be they cannot reach and gave my correct number to him so that he can connect call with driver for better resolution.
They were continuously telling me they will call on registered number but what if team and customer know that the registered number might be wrong which was corrected before time but when i repeatedly told the correct number still i was not assisted properly by team and as a result i lost my bus.
Now team members are showing me call records, when they knew number is incorrect what was the point in calling and telling that we did call you. I too have a record that i asked customer support to call me in case of emergency that is why emergency contacts are there but in name of emergency contacts they only provide universal ivr number in which you can only chat no calls this is totally unacceptable and breach of contract as basic amenities consists of emergency contact details of bus operators.
I waited for bus in the exact location then but the bus was no where to be found. I was not given bus number this is the case of miscommunication from the side of zingbus and resulted in the worst ever experience.
Later when it was past 30 mins bus departure they gave me excuses that we are concerned about the issue and it was my fault and denied refund.
1. Not assisting properly
2. Miscommunication from support team
3. And now they are lying that i was not there i was there and waited there for almost an hour in the chilly winter.
4. Neccesary details were never shared, shared details where the details i already knew before booking no extra effort was made to resolve my issue on time.
This is pure case o[censored]nethical behaviour from zingbus support team. And on top of that they are denying refund.
Was this information helpful?
