Zivame — Bra

I haven't received the product and due to size problem I tried to cancel the product.but even before I the product reaches me, they are like by Nov 22 we will pick up the product.What the hell is this?
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    Zivame Phone
    +91 82 1423 2000
    Zivame Address
    2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bengaluru, Karnataka, India - 560038
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