[Resolved]  Zivame — Refund not done

Address:

Zivame

My refund of rs. 11k has been stuck with zivame for the order no[protected].. i got the refund as zcoins but they wanted to transfer it to ban account as per their policy instead of the source account ( which is my credit card) .. now they are sitting on it since more than a week .. to my utter shock they are now saying that i have to call from my registered phone number which they say is a random number( which is not mine).. i have already shared the screenshot shot of my profile page with my verified registered phone number but no response from the team.. i need help in getting my money back