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Zivame Complaints & Reviews

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Updated: Mar 17, 2025

Complaints 388

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17

Unresolved

371

Bad 😕 It seems that Zivame has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Pick up has been done not not get my refund

Refund not done

Order #726262240.

Order failed, refund not processed

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Zivame reviews & complaints(388)

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Subject: Formal Complaint Against Zivame – Unresolved Return & Refund (Order #[protected]

To Whom It May Concern,

I ordered from Zivame on Feb 8 and received it on Feb 14, but the size was incorrect. Due to Zivame’s delay in marking the order as delivered (15 days), I couldn’t initiate a return. After multiple calls and emails, I finally managed to start the process, but the return pickup was handled poorly:br...

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Website: Zivame

Order number[protected]

Refund not received

I sincerely request for an early resolution....

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I raised a complaint on December 24th about my order not being delivered to me, yet Zivame falsely marked it as delivered. Despite providing the correct address in Andhra Pradesh, Zivame claims that the delivery failed due to an incorrect phone number. However, my email address and physical address were correct, and I did not receive an OTP, making the delivery impossible and they would not deliver it to a unknown address just because their...

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I have ordered 10 products out of which only 5 products git delivered. The rest items are missing from the box. The order no is[protected]...

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I haven't received refund for 12 products from the order no. #[protected].
I have returned all the products and that is clearly reflecting in the app. as well.
I had ordered 37 products from Zivame on 27th June '24. However due to various product related issues I returned all the products. Since then I am following up for my refund but they have not replied on my mails.
Everytime I call their customer services they tell...

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I ordered 2 sports- activewears [Top and bottom] from Zivame after a 1.5-year gap. Prior to which I was regular user with Zivame.
Product delivered were not proper fit, hence I raised exchange request for both the products and kept it as is. Delivery guy came after 2 days without prior intimation or message or call. NO update over email as well about pickup.
I kept product with watchman, as delivered product was package of two,...

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Order placed on 14th May 2023.
Items returned via Indian Post EP[protected]IN IVR:[protected] From SPP Kharar SO Rupnagar
Called multiple times for refund since one year but no refund was provided.
Refund amount is Rs.2335 including courier charges....

+1 photos

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Address: Mumbai

Website: www.zivame.com

I have placed an order from Zivame in December Month. The order was having multiple items. Due to some reasons I had to return the items.
I have returned all the items but received refund only for partial items.

They are nor refunding me the amount for one item. First they were saying, they haven't received the item, later they started saying they received wrong item and not the one that was delivered to me.
br...

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Mere exchange product ka abhi tak refund nahi aaya...4-5 baar call kar diya customer care ko...

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I have placed a order in zivame with order id[protected]. in their application under zcash question and answers section, , , in the 6th question, it's learly mentioned that payment made through bank account may be refunded either in the form of zcash or back to soure. When am asking them to refund back to my original source they are refusing to do so....

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I had returned the product more than 2 weeks before but still didn't get the refund yet. Every single time the customer care executive ask me to wait 3-5 working days and it is continuing....

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Address: Bangalore

I ordered some bras from Zivame on 11-dec and received in time. I wanted to return 2 of them and they could not pick up. So I couriered it to them. The package came back as the address in the app was wrong. I had to call customer care and get the right address and send again. After all the these steps from my end, the package was delivered to them in 10-Jan. I had to follow up with images and receipts and mails and phone calls too. I thought...

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Address: Gurgaon

Dear Team,
We are highly saddened by no response from your side regarding the payment for your team's visit (19 July 2023) to Madhavgarh Farm, Gurgaon.

My team has been constantly following up with you for one year. With every conversation, my team is forwarded to a new member from your end who does not entertain or address the issue whatsoever. The team is either asked to contact a new person or to contact at different...

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I have ordered items from zivame on aug13 2023. Due to size issues i wanted to return, i have placed a request for return on aug16th 2023 but my product has not been picked untill December 2023 i have asked the support executives to send their address to self ship but they refused and later in December they have sent me address, i self shipped on December 6th 2023 and it has been delivered on 10th December, i conveyed the same to the support...

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Website: Zivame

I've placed an order in zivame on Nov 30 2023..they have not delivered the order. The order was cancelled. But I didn't receive the refund. How many ever times I call them, they'll ask to wait for 72 hrs. But don't refund anything. Worst service from zivame. Plz resolve this issue. Order num[protected]...

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Address: Mall of jaipur, Chitrakoot jaipur rajasthan

I have shopped my lingerie from the zivame store offline and the bill is of 3500 and when I went to change that because I have to gift I to someone else and she don't like so I went to change them and when I selected the new pieces they demand me the extra cash other then the credit amount by saying that now your bill must be more then the credit amount and in name of complementary they are forcing to buy panties and saying you cannot get...

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Website: www.zivame.com

I ordered 2 products worth Rs. 1127 on September 11. The product shows delivered on site but I have not received the products yet.

It's been almost 2 months now still no resolution provided.

Every time they say they are looking into it but of no use....

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Address: Bangalore

Vide order no[protected] drd 11/09/23 via zivame app, only of 4 products ordered was delivered.rest 3 were missing.complaint booked against ticket no 2739718.
No delivery of missing products till date even after repeated requests....

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Address: Bangalore

Website: www.zivame.com

Vide order no[protected] on September 11, I ordered four products from zivame via zivame app.only one product was delivered on 16th whereas rest was missing in the package which had invoice for all four products.
Complaint was made on same day and ticket was booked vide no 273918
Despite repeated mails and calls to customer care, nothing has happened.
Please initiate necessary action for delivery of missing products...

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I had Ordered on Sep 26, 2023 and had requested for return on October 2nd. I have mailed couple of times but still not picked up and the return request date keeps changing in website. Now presently it shows October 10th. How long to wait? Please arrange for a pickup....

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