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Zivame Complaints & Reviews

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Last updated May 27, 2024
Complaints 382
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Zivame reviews & complaints(382)

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P
paleshaa3087
from Pune, Maharashtra
May 27, 2024
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exchange/refund

I ordered 2 sports- activewears [Top and bottom] from Zivame after a 1.5-year gap. Prior to which I was regular user with Zivame.
Product delivered were not proper fit, hence I raised exchange request for both the products and kept it as is. Delivery guy came after 2 days without prior intimation or message or call. NO update over email as well about pickup.
I kept product with watchman, as delivered product was package of two,...
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anitasingh224
from Mohali, Punjab
Apr 15, 2024
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No refund since 2023

Order placed on 14th May 2023.
Items returned via Indian Post EP[protected]IN IVR:[protected] From SPP Kharar SO Rupnagar
Called multiple times for refund since one year but no refund was provided.
Refund amount is Rs.2335 including courier charges....
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A
Ankitaverma1807
Mar 19, 2024
Mar 19, 2024
This thread was updated on Mar 19, 2024
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Refund not credit

Mere exchange product ka abhi tak refund nahi aaya...4-5 baar call kar diya customer care ko...
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nadiya546
Mar 7, 2024
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Refund issue

I have placed a order in zivame with order id[protected]. in their application under zcash question and answers section, , , in the 6th question, it's learly mentioned that payment made through bank account may be refunded either in the form of zcash or back to soure. When am asking them to refund back to my original source they are refusing to do so....
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S
Shubhi0308
from Chennai, Tamil Nadu
Mar 5, 2024
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Didn't get the refund

I had returned the product more than 2 weeks before but still didn't get the refund yet. Every single time the customer care executive ask me to wait 3-5 working days and it is continuing....
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Anusha Gurumurthy
Feb 25, 2024
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Unable to get refund for a returned product

Address:Bangalore

I ordered some bras from Zivame on 11-dec and received in time. I wanted to return 2 of them and they could not pick up. So I couriered it to them. The package came back as the address in the app was wrong. I had to call customer care and get the right address and send again. After all the these steps from my end, the package was delivered to them in 10-Jan. I had to follow up with images and receipts and mails and phone calls too. I thought...
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H
harshyadav123445
Feb 20, 2024
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Payment pending of your visit to madhavgarh farm

Address:Gurgaon

Dear Team,
We are highly saddened by no response from your side regarding the payment for your team's visit (19 July 2023) to Madhavgarh Farm, Gurgaon.

My team has been constantly following up with you for one year. With every conversation, my team is forwarded to a new member from your end who does not entertain or address the issue whatsoever. The team is either asked to contact a new person or to contact at different...
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R
Ramya Reddy 16
Feb 5, 2024
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Returns and refunds

I have ordered items from zivame on aug13 2023. Due to size issues i wanted to return, i have placed a request for return on aug16th 2023 but my product has not been picked untill December 2023 i have asked the support executives to send their address to self ship but they refused and later in December they have sent me address, i self shipped on December 6th 2023 and it has been delivered on 10th December, i conveyed the same to the support...
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M
manasa.914
Jan 20, 2024
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Refund not received

Website:Zivame

I've placed an order in zivame on Nov 30 2023..they have not delivered the order. The order was cancelled. But I didn't receive the refund. How many ever times I call them, they'll ask to wait for 72 hrs. But don't refund anything. Worst service from zivame. Plz resolve this issue. Order num[protected]...
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K
Kishori30
from Jaipur, Rajasthan
Dec 1, 2023
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Not satisfied with offline shopping from the store

Address:Mall of jaipur, Chitrakoot jaipur rajasthan

I have shopped my lingerie from the zivame store offline and the bill is of 3500 and when I went to change that because I have to gift I to someone else and she don't like so I went to change them and when I selected the new pieces they demand me the extra cash other then the credit amount by saying that now your bill must be more then the credit amount and in name of complementary they are forcing to buy panties and saying you cannot get...
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H
Himani Salvi
Nov 4, 2023
Nov 4, 2023
This thread was updated on Nov 4, 2023
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Product shows delivered on site but not received it yet

Website:www.zivame.com

I ordered 2 products worth Rs. 1127 on September 11. The product shows delivered on site but I have not received the products yet.

It's been almost 2 months now still no resolution provided.

Every time they say they are looking into it but of no use....
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Address:Bangalore

Vide order no[protected] drd 11/09/23 via zivame app, only of 4 products ordered was delivered.rest 3 were missing.complaint booked against ticket no 2739718.
No delivery of missing products till date even after repeated requests....
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Address:Bangalore
Website:www.zivame.com

Vide order no[protected] on September 11, I ordered four products from zivame via zivame app.only one product was delivered on 16th whereas rest was missing in the package which had invoice for all four products.
Complaint was made on same day and ticket was booked vide no 273918
Despite repeated mails and calls to customer care, nothing has happened.
Please initiate necessary action for delivery of missing products...
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Y
Yam21
Oct 14, 2023
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Return not picked up

I had Ordered on Sep 26, 2023 and had requested for return on October 2nd. I have mailed couple of times but still not picked up and the return request date keeps changing in website. Now presently it shows October 10th. How long to wait? Please arrange for a pickup....
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Vyomi vador
from Mumbai, Maharashtra
Oct 13, 2023
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Refund not received

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on October 13, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received any refund.
Rs 2637 is stuck with Zivame for a long time. I have raised various tickets for the same. I am getting same response to wait 48-72hrs.
Order No :[protected] &[protected]...
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Shreya 10
from Azamgarh, Uttar Pradesh
Oct 11, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pick up has been done not not get my refund

My order has already been picked up but on the site it has not been updated and shows that my pick up has been cancelled. But I have msg that my pick up has been made.
Everytime I try to reach them they keep telling me that I have to wait for 72 hrs sometimes 24 hrs and keep telling me so on....
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Pree18
from Bengaluru, Karnataka
Sep 28, 2023
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Return and refund

I have two orders which haven't been refunded despite opening a ticket and writing to customer care multiple times. The details are below:

One of my orders with ORDER NO.[protected], placed on Sept 17th, had two products:
1. Rosaline Everyday Double Layered Non Wired 3/4th Coverage Bralette - Pine Grove - I had paid 275rs. I returned this product as the product was unsatisfactory with respect to size and color. But the...
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Anaya Chandwani
Sep 27, 2023
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Denying to return the product

Website:Zivame.in

I have shopped a product from zivame. While placing order it was clearly mentioned that the product is returnable and exchangeable within 15 days but now they deny to return the product by giving silly reasons that you have purchased it on discount. Although i sent them the email which the screenshots attached to it that in their website it is clearly mentioned that during this grand sale, easy returns and exchange available. They dont even...
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Hannah Valentina
Sep 26, 2023
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Order number : 727914117

Address:no 33, 11th cross, sankalpa green park, kalkere kane road,horamavu
Website:www.zivame.com

I have ordered 7 products on 07th September, three of the products is missing and i have not got the products to my hand, but in the portal they have updated as delivered, I have been making call to customer care, they have open ticket from 13th September, till date i have not got any resolutions from them, Everytime i call them they keep asking me to wait 48 hours, It's been already 15 days they stil keep telling me 48 hours, Do you people...
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V
Vaishnavi0705
Sep 23, 2023
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Refund amount not processed

Zivame has been sitting on the return refund for almost 8 months since December 22 for a 1000 bucks. Complaint lodged on 8th September 2023 saying refund will be done in 72 hours and after 2 weeks they still say they need 48 hours to escalate the issue ?? I’ve returned the product and need a complaint to be lodged to get my money ?
Great service Zivame ! It’s not as if people ordering from you have no other job to do than to follow...
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