I had a gift card from Zivame but the gift card option was not available while placing the order. I informed them about that on 22nd February 2023. I was given assurance that the option will be available in 24 hours but it was not available for 3 days. My gift card validity expired on 25th February 2023. After that, I frequently contacted customer care and every time I was given reassurance that I will get my gift card amount in form of z coins or another gift coupon. I talked with 26 different customer care providers. I sent multiple emails including a screenshot of my gift card.
it's been more than a month but 24 hours is not yet completed. Every time getting the same reply that We have raised a query. Your issue will be resolved in 24 hours.
I request to refund of my gift card amount as soon as possible.
My registered email id is [protected]@gmail.com Was this information helpful? |
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