Zivame — Incomplete order processing

Address:New Delhi, Delhi, 110017
Website:www.zivame.com

I had placed order on zivame for two products (Order #[protected] with delivery time of 5 days through net banking (Pre paid), now after waiting for 1 week, they have delivered only 1 product & when i called the customer care to enquire about 2nd product they said it is out of stock..I don't know why they took the order & deducted amount when product was not in stock.Now they are saying they will credit only points & not refund cash.
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I placed an with Order#[protected] and paid 1594 and in return Zivame sent me a used and old product and then there rude customer support people - Tina and Bhargavi denied to refund my money and said they cant help me in anything.

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    Zivame Phone
    +91 82 1423 2000
    Zivame Address
    2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bengaluru, Karnataka, India - 560038
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