Zivame — Incorrect product delivered, mislead and very poor customer care service.

Address:	560071
Website:	www.zivame.com

I placed an order on 25th August 2016 for zivame-sundown-collection-cut-and-sew-style-babydoll-with-g-string-black (order no. #[protected] and a totally different product was delivered to me on 27th August. My ordeal begins on 28th August when I first made the phone call to the customer care of Zivame. The executive apologised for the delivery of incorrect product and asked me to send a mail for the same along with the image of that different product. On the same day a Supervisor from Zivame calls and promises to place an order on my behalf from the back end to save my time and also before the incorrect product was taken back in return from me. The product was returned two days later but they never fulfilled their promise, no one had really placed an order on my behalf from the back end. After few days I call them again to check the status and they say that the product I originally ordered is out of stock in medium size. So the Supervisor not only did not fulfill her promise but she also failed to inform me that the same product is now not available. Every time I called them and asked them to listen to the call recording and tell me as to why I was fooled by the supervisor they had no answer. They have misinformed me, misled me to believe that they were dealing with my complaint when they were actually doing nothing about it. They credited the coins of the same amount into my account but the product is now not available. I had to go through two weeks of torture with these people not calling me back and not dealing with my complaint with any interest.
Very disappointed.