Zivame — Item not delivered but we got message as item delivered

Sub: Material not deliver to us but showing as "Delivered"
Ref: Order No:[protected]

We are enclosing details of material we have ordered from Zivame & made payment also, but material not delivered to the address mentioned, but it is showing as delivered.

What is the next step we have to do? We need to raise a complaint regarding this and we need a complaint register number also for further communication.

Kindly raise a complaint or deliver the material to the prescribed address within a day.