Zivame — missing product and horrible customer service

Website:

www.zivame.com

I have been buying from zivame since many years, and was completely confident you will not cheat. Thank you zivame for building up the confidence to a level where i make an order from outside india and when i complain of a missing product, your customer executive treats me like dirt.

This was the most frustrating customer service call i have had till date.

My zivame package which amounted to around rs.5000 (Approx), was missing a sports bra which was for 1400 (Approx).
1) i really have no reason to lie here or twist the truth
2) it is not a small amount but it is not that big an amount that i make an international call, and continue to lie

Ms. Prakruthi jain, please try to be more empathetic towards your customer's issues.

I thought zivame will understand the problem, and resolve it. But i have no hopes after speaking to this customer service executive.

The basic fact is you messed up and forgot to ship a product. Instead of accepting the fact you can't blame my friend or my husband of tampering my package.