Zivame — missing product and rude customer care

Address:

New Delhi, Delhi, 110017

Hi, i have received a faulty order. Out of the three products i have only received 2. That one has no tags on it and seems used. Even the packet was crumpled. To my fury when i called up the customer care service, as miss ashra[censored]nnita couldnt give a satisfactory solution i asked her to transfer the call to her senior. When ms prakruti jain (Senior employee) took over the call, it just added to my agony. Her tone of voice was rude and non sympathising. I am amazed by the fact that how come such a rude impolite person has been kept for service of customers who are already harassed by delivery of wrong products. I have the voice recording of the whole conversation and am thinking to put the same on social media. Atleast other customers should know how "helpful" zivamme employees are to the customers. I want some strict action to be taken against ms prakruti jain so that she understands that the customers money is also hard earned. Please note when i asked her if i could be connected to some other person she said that only she is the one who is available. I called up second time to see if by any luck i could talk to some other customer service person, unfortunately ms unnita only received the call and i could hear her giggle (Most probably making fun of the agony i was going through). Zivamme had high respect as a brand till date to me, but after today i will make sure that every member in my social circle gets to know the reality.

Dr. Priyanka