Zivame — No product delivery

Website:

www.zivame.com/#orderHistory

I placed an order worth Rs. 787/-(INR) of 2 pair ear rings in Zivame online on September 11, 2021. Still I haven't received my order. I tracked everyday, the delivery date extended day by day.
I called to customer care, they said like they are going to update me in 72 working hours, then asked for money for registration of complaint against the vendor. I said NO, and I am filing the complaint here.