Zivame — Order#[protected]

Zivame is hell bent on not refunding me. I had returned all but one item under this order and the website was showing as not collected returns. I had called them and informed and they said its a glitch dont worry, we will refund all amount. But they didnt. Thankfully i checked and realised they have my amount pending with them and on phone with a customer service rep I was told Rs 3979 was remaining with them. I have been pleading, emailing, calling them everyday and the same ans..we will revert in 48/72 hours and this has been going on for a week. PLEASE HELP. This is harrasment of the customer and I want to sit and cry now. They keeo emailing some vague replies and when ask them to call directly to understand the issue, they wont do that. Mainly so they can avoid the refun. Pls pls do something.