Zivame — Order delayed and not refunding amount

Address:

Greater Noida

I placed an order with 2 products on zivame on 7th Feb 2023 but still not delivered. I chwecked on the app and it is still showing shipping status. Everytime they extend the delivery date.

I called to customer care multiple times and everytime they ask to wait next 72 hrs and promise to cancel the order and refund the amount.

It seems that they are doing a fraud with customer. Takes the amount but not deliver the product.

Now I want my money back.

Order No:[protected]