Zivame — Product not delivered

I feel compelled to share my incredibly frustrating experience with Zivame. I placed an order with them a month back and have yet to receive my product. The complete lack of product delivery and their poor communication throughout this ordeal have left me extremely disappointed and dissatisfied.
Despite several follow ups via mail and calls, there has been no progress on my products worth 2k. They are not even willing to refund my money. This is clearly a fraud and customer cheat.
I strongly advise anyone considering making a purchase from them to think twice.