Zivame — product returns but not my money

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I return my product on zivame two orders i return but they r not give me my refund...

In the two orders which products i received that is i return but manager behaved roudly with me n said that we r not give any refund... Total amount for two orders is 1600 around how i can effort it very loss to me even i m right i want my refund... I m worried about it plz contact manager of zivame n tell them don't behaviour with customers like this