Zivame — products returned but no account of it

Website:

www.zivame.com

I had placed 2 orders:[protected] and[protected] and then I had to return them for which I placed return request for[protected] and then after 2 days for[protected]

The person came from zivame to pickup the product with AWB no:[protected] on 29th June without asking which order number he is looking for and took away the products for[protected], we have him products of this order as return request for it was raised first.

After a day, order[protected] was updated as return completed in the zivame app, so I raised this concern to customer care.
I was suggested that since[protected] is updated wrongly in the app, they will reset it's status and another person will come to take away products of this order, and by the time they will look for the product I have already returned.

On 22nd July, for AWB no[protected], my contents for order[protected] was also picked and thus it's zcoins were issued.

But, for order[protected], I have not got any updates or zcoins. I have been contacting customer care on a daily basis now and every day I have to explain the whole issue to every new person from customer service who is on call.
They are just giving me false hopes that they are checking in their repository for those products and still no update on those products which I have already returned.

This is really frustrating. I am struggling for my money and for products which I have already returned months back.
Really very poor customer service is provided to us.

Please look into the issue and grant me my money for the order[protected].
It's been a month and the amount is not less to ignore. I want my money as soon as possible.
Never shopping again from ZIVAME!!!