Zivame — refund

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.zivame.com

I am not getting my refund
And my order id is
#[protected]!

Ia getting mail only

Dear nandini,

Thank you for writing to us.

Based on your query, i would like to inform you that, we have initiated the refund for rs.1819.06/- on 02.11.2018.

However, the entire process will take approximately 3-4 business days for the credit to reflect in your account, as per the banking norms and processes.

I hope this information is helpful.

Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards
Jyothi
Customer relation specialist

Your order #[protected] has reached home!

Hey nandini bhardwaj,
We're so happy to let you know that your order #[protected] has been delivered!
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If you are not satisfied with your product, we offer 15-day hassle-free easy returns. See our return policy.

I would like to inform you that the refund of your order #[protected] has been successfully completed from our bank for an amount of rs. 1819.06 on[protected].in case you have not received the refund, please get in touch with your bank with the below transaction details to know the status of the refund:

Neft/[protected]

I hope this resolves your concern.

Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relation specialist

Please find the transaction id below.

I would like to inform you that the refund of your order #[protected] has been successfully completed from our bank for an amount of rs. 1819.06 on[protected].in case you have not received the refund, please get in touch with your bank with the below transaction details to know the status of the refund:

Transaction id : neft/[protected]

I hope this resolves your concern.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relationship specialist

Dear nandini,

Thank you for writing to us.

I am sorry to inform you the refund request was raised on 31st oct but due to technical reasons the refund was not successful. Hence we have processed the refund for an amount of rs.1819.06 today (13/11/2018).

It will be credited in your bank account within 3-4 working days.

If you don't get the refund by saturday then you can contact your bank with the transaction reference number neft/[protected].

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relationship specialist

And they are sending me some neft no which is incorrect