Zivame — Refund not received

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on October 13, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received any refund.
Rs 2637 is stuck with Zivame for a long time. I have raised various tickets for the same. I am getting same response to wait 48-72hrs.
Order No :[protected] &[protected]