Zivame — Refund not received

Address: Nearest warehouse to me - Phase-2, market, E-38, Veer Savarkar Marg, Block E, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024

Website: www.zivame.com

I have returned all 3 products to my pickup partner. But I still keet receiving pickup OTP for one of the product, which shows that it has not been picked up, which is not the case. And after a while, the return process was terminated by the shipment company. I have got the refunded amount for the other two products, but refund for this third product - Zelocity High Impact Quick dry sports Bra - Sunset Purple, remains to be initiated. I have called multiple times to Customer care, and they keep pushing me on hold. I did mail the [protected]@zivame.com and recieved a confirmation from their side that they have recieved this product and they will iniate the refund, but no further updates on this. As of now, I do not have the product (as it was returned to the pickup partner) nor do I have the refund money (as the product was not updated as returned on the app)

Registered mobile number : [protected]
Order ID#[protected]