Zivame — Refusal for issue of credit note for 90 days for exchange of the product as mentioned on terms and conditions

I procured the above mentioned product on 4th Feb'2022 at your Zivame Store, Aundh Pune. However due to personal reasons I would like to return the product and receive a credit note for the same as mentioned on the Invoice in Point (iv) of Terms and Conditions, which can be availed against return/exchange valid for 90days at all Zivame studios.
As per my discussion with the store incharge I was informed that no credit note shall be issued. While the person at consumer helpline informed that credit note can be availed.
I do not find any synchronization in the return policy between the customer care helpline and the store.

Therefore I would request you to please look into the matter as the terms mentioned to me on the call are completely different from what is mentioned on the invoice.
Further, as no satisfactory action was taken by the store nor the customer care I have filed a complaint with the Ministry of Consumer Affairs, Food & Public Distribution Department of Consumer Affairs Complaint number 3268726