Zivame — regarding the inconvenience service provided

I had received a defected bra with a tear below the left boob so i returned it the very next day. They had sent my refund as zcoins in my zivame account with a validity of 40 -41 days which i think is very unfair because first of all it was not my fault that the bra was torn and secondly i could not find my size (Which expectionally is 30 a. I mean come on women do understand the struggle to find the perfect size) immediately at that moment. Also if you check the faqs its written over there that zcoins has a validity of 1 year.
All i want is my money to be sent to my account or extension of the validity period.
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I ordered a bra. The order was cancelled by zivame due to non availability of the product. The refund is made in the form of 1257 zcoins.
I want the money in my bank. I tried calling them. And mailed them many times, but un vain.
Help me !!!
My order in zivame is 75985642. I have returned the order but money not credited in my account . It has been almost a month. i hv zcoins in my zivame account but that has to be get credited .kindly get my money refund back into my account

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