Zivame — the order is not getting shipped

Address:

530013

I have ordered 2bras on 14th of nov. It showed delivery of 21st of november but when checked daily the order was never dispatched and every day the delivery date kept on extensions. I have cancelled the order but the refund wasn't credited in the bank account rather was given as zcoins. Using them again i placed an order yesterday. They said shipping will be done in 24-48 hours. But i still don't see any information on that. On continuos calls to customer care, there is no response from them. Always the customer care is busy through out the day and don't lift the calls. This is very ridiculous and need to be addressed right now.