Zivame — Third party access to my account and use of my zcoins

Address:	Reliance Retail Limited 2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bangalore - 560 038
Website:	www.zivame.com

I had 1606 zcoins in my account. From 23rd July, someone tried to access my account. I don't know how they were able to access when my password had been changed recently and I receive the OTP on my number for login. My guess is that the employees could access as they have all my details.
A person "Lakshmi Nagesh" placed 3 orders on 28th July evening using my zcoins. I was notified of the same on my gmail. On 29th July, I called the customer care and explained the situation to them. I was assured that the orders will be cancelled in 72 hours. And from then onwards that is the only reply the customer care could give. Never did they cancel the orders nor did they follow up. Everytime I asked for an update, I was told to wait with a false assurance. Today I got notified that the orders have been delivered. It has been 6 days since I complained. Repeated emails have been sent to the customer mail notifying them that someone is accessing my account again and again. I have been changing passwords and even mobile numbers. But this person could access my account even after that. No response was received from the customer care. They don't even bother that someone is accessing customer accounts.
The customer card's delay, carelessness, ignorance and the ability of the third party to access my account despite all the measures taken by me only proves that Zivame is allowing its employees to access customer accounts and use zcoins for their personal use! It definitely doesn't take so long to cancel orders.

I have attached the order details placed by the third party and assurances that the so called customer care has given so far.