Zivame — Zivame website showing fraud information

Address:

New Delhi

Exchange/ refund couldn't happen as they don't show product as delivered and hence you can't place refund request. They delivered me scrap quality product and not giving option to initiate refund, I am following up from past 10 days. So it's clear cheating/ fraud with customers. Their customer care executives or help is also of no use, sent several reminders.
Want my hard earned money back, earliest.