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Updated: Jun 1, 2026
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Zomato reviews & complaints page 136

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A
advaittichu
from Chennai, Tamil Nadu
Oct 18, 2021
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Zomato order id-ID-[protected]

I had placed the order for Butter scotch Ice cream 4.5 Lts.

But i had received only Vannilla

Order placed in zomato received from Aavin Junction.
As we could not contact zomato through phone i had mailed them my complaint.
for that they just apoligised and saying that they cant refund my Money.

If they are not having the product they should inform the customer instead why to change the flovour which is very less rate and send it to us, without even consulting with the customers.

I need them to Refund my money.

I had enclosed the Photos and also the order details.
Hope you will take necessary action and do the needfull
Zomato customer support has been notified about the posted complaint.
Nov 01, 2021
Updated by advaittichu Hope you will take sever34e action against this Zomato. They are not supporting the customers. Cheating the customers and saying that they cant refund the amount. Just whats is the use of their apology???? Ask them to Refund the money.
Are take necessary action against them
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    M
    Mahetab Pathan
    Oct 18, 2021
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    Respected sir i am from India Maharashtra city Aurangabad my FE1044848 login I'd [protected]

    Meri tabyat thik nhi mai mil nhi sakta hu Mai bohat din se TL ko bola hai par TL ne meri I'd abhi tak mail dal kr active nahi ki mai ne sab detail bhej di hai customer issues me order cancel hue hai proof k liye chat support mil jay ga first time I'd disable hai plz sir ap central team ko boliye I'd active kardijiye first time disable hai hum ap se wada karte hai best performance denge
    Zomato customer support has been notified about the posted complaint.
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      U
      Urvi Agarwal
      Oct 18, 2021
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      I regularly order from zomato and many a times I get bad food or spilled food or food that is not even half in quantity and on complaining they give me either a petty sum as promo code or they say they can’t help. Last I ordered from The Yellow Straw and the food came half, I paid 521.24 and got a promo code for 200 only. This is cheating and looting
      Zomato customer support has been notified about the posted complaint.
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        K
        Kar1990
        from Bengaluru, Karnataka
        Oct 18, 2021
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        I ordered a fruit salad with jelly and ice cream on 17/10/2011 from corner house jayanagar, Bangalore using Zomato- Order no: [protected]

        I received only jelly with ice cream and cream. The menu clearly shows under fruit salad section - jelly with ice cream and cream (attached). I complained on the app for which they replied that they confirmed with the restaurant parter and confirmed that the correct item was delivered. I want to escalate my issue as i am being denied a refund.

        Though its a small amount, the company does not understand that the customer has been wronged and denies me a refund. This is unacceptable.

        I have sent them picture of the menu where the item i ordered can be clearly seen.
        Zomato customer support has been notified about the posted complaint.
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          G
          Guddaagra
          from Mumbai, Maharashtra
          Oct 18, 2021
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          Zomato is charging higher than the prices mentioned on the item that i purchased from one of its seller Bhagat halwai.
          How can they charge me more amount than MRP.
          I am attaching screenshot of the order in which muffins are charged Rs.29 each but the MRP is Rs.25
          Kindly look into it ASAP.
          Zomato customer support has been notified about the posted complaint.
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            A
            Amirul Molla
            Oct 18, 2021
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            Address: Kalkatta

            Please change my rat cat, sir, I'm not Percy. I am a very poor man. I can't run my family
            Zomato customer support has been notified about the posted complaint.
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              M
              Monya@223
              from Pune, Maharashtra
              Oct 17, 2021
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              Address: Pune

              My ID FE885154 has terminated because that day it was heavy rainfall(9 oct)and road block I was not able to reach restaurant therefore I taken help from help center and they had canceled the order for that my ID has got terminated but then they had removed my cancelation and penalty same day but my ID has not activate plz help me to activate my account and check my record on zomato platform
              Zomato customer support has been notified about the posted complaint.
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                K
                Kkuhak
                Oct 17, 2021
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                Hi!
                My name is Kuhak. Ph: [protected]. Today I have ordered food from Kentucky Fried Chicken.
                Inv No. ORD No. K[protected]
                DATE: 17 -10-21 TIME: 7.47 PM
                POS No. 128725

                Customer:
                Kuhak [protected]

                I ordered for 4 item but received only 3.
                The order of " FRIES -LARGE" didn't reach me.
                I called the number of the shop mentioned on the bill: [protected].
                10 times I called but the shop didn't pick up the phone.
                I called zomato number mentioned on the bill: [protected].

                I want an answer and apology from the shop and zomato. Also I want my money to be returned.

                Kuhak Kar:
                [protected]
                Zomato customer support has been notified about the posted complaint.
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                  P
                  ParthTyagiii
                  from New delhi, Delhi
                  Oct 16, 2021
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                  On 16 October at 10:58 PM, Rs. 449.22 were deducted from my Paytm Wallet by Zomato Media Pvt Ltd.

                  I did not place any order, I was not browsing any restaurant, I don't even have the Zomato app on my phone, and Zomato website was not opened on any of my devices.
                  This is a HIGHLY FRAUDULENT activity. Zomato should take extensive measures to prevent this, it could get far worse.
                  Looking forward to earliest resolution, before escalating this further.
                  Zomato customer support has been notified about the posted complaint.
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                    Q
                    Quraish Bharmal
                    Oct 16, 2021
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                    auto debit of amount from my paytm wallet without any transaction done by me

                    Zomato Media Pvt. Ltd. is doing frequent Auto debit from my paytm wallet [protected] since from 8th oct 2021.
                    08/10/21= 148
                    10/10/21= 409.45
                    14/10/21 = 241
                    16/10/21 = 1359.05
                    16/10/21 = 395.15

                    There is no Auto debit link set by me in my paytm, but this is happening without any order or transaction by me....
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                    N
                    Nits1234
                    Oct 16, 2021
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                    01 0ct 2021- ordered from Kwality walls frozen dessert and ice cream shop through ZOMATO app. Full payment done thru paytm app . One item was not available so it was cancelled and refund of 438₹ was initiated by ZOMATO. On 10 oct enquired regarding refund but reply from ZOMATO was that due to technical issue it will be processed within 48 hours. Today on 16 oct again enquired regarding the refund and again got same reply of technical issue and refund within 48 hours.
                    Already it has been 16 days since refund was initiated and I have not received my refunded amount.
                    Zomato customer support has been notified about the posted complaint.
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                      A
                      Anupam bappa
                      Oct 16, 2021
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                      Address: India Bulls Greens Aster CHS, Flat No- 6G-2701, Kon Village, Rasayani Road Panvel

                      Yesterday night (15th October) I have placed an order of Chicken lovers fest piza & paid Rs 768.95 by using on line banking & got A/c debit mesage but in Zomato order portal it was showing pending, while enquire got advise from Piza Hut that I need to pay again & will get the first payment credit automatically, sorry to inform you that it has not been credited, request you to pls check & return me Rs 768.95 to me as early as possible as paid twice for a single order.
                      Zomato customer support has been notified about the posted complaint.
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                        S
                        swarna sriram
                        Oct 15, 2021
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                        Address: Banana leaf, TVS tollgate, Trichy, tamilnadu

                        We ordered in banana leaf TVS tollgate, Trichy, tamilnadu. We ordered a veg parotta but instead we got delivered a non veg side dish for the parotta. We immediately contacted the customer support of banana leaf. The concerned person argued with us till the closing time of the restaurant and finally he said I must complaint to Zomato so you will contact them and get us a solution. We strongly ask you to look into this problem and give us a solution to this. Else we might have to take other ways to make a reach of this problem. Thank you
                        Zomato customer support has been notified about the posted complaint.
                        Oct 15, 2021
                        Updated by swarna sriram                         We ordered in banana leaf TVS tollgate, Trichy, tamilnadu. We ordered a veg parotta but instead we got delivered a non veg side dish for the parotta. We immediately contacted the customer support of banana leaf. The concerned person argued with us till the closing time of the restaurant and finally he said I must complaint to Zomato so you will contact them and get us a solution. We strongly ask you to look into this problem and give us a solution to this. Else we might have to take other ways to make a reach of this problem. Thank you
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                          S
                          Sekhar ganguly
                          Oct 15, 2021
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                          Proper food not delivered as we ordered
                          Zomato customer support has been notified about the posted complaint.
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                            K
                            Khanchanamala Mala
                            Oct 14, 2021
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                            I saw a nite that 10% discount on delivery for orders abivec149 on.
                            Today i ordered for rs 301 and again rs.61 with Raasaa thi unavu kudikka erode.
                            Delivery boy said that this is nothing to do with him.
                            He wanted me to contact customer care zomato.
                            Please advise how do I get it this 10%discount if rs.36./-.
                            How do i go for this dis kunt on future orders.
                            Good service i.e. delivery you do. I appreciate.

                            Thanks
                            Customer.
                            Zomato customer support has been notified about the posted complaint.
                            Oct 14, 2021
                            Updated by Khanchanamala Mala                             Why image. No image
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                              P
                              Programmer Chirag
                              Oct 14, 2021
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                              Address: Alwar

                              I ordered 2 samosa and half kg motichoor laddo
                              But i received kachori instead of samosa
                              And there is no moti choor laddoo in packet
                              Zomato customer support has been notified about the posted complaint.
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                                H
                                Hanna Abraham
                                from Pathanamthitta, Kerala
                                Oct 13, 2021
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                                Misbehaviour by the delivery boy

                                Today, I made 2 orders in zomato. The first was delivered by a decent, professional guy. But the second one was delivered by one Mr. Renjith (in Pathanamthitta, Kerala). We went out to receive the ordered stuff as soon as I received a call in my mobile. But when we approached him, he was talking in his mobile and asked us to wait. After sometime, he delivered us the food and started talking inappropriately. As per him, he was shown a location...
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                                M
                                Mahetab Pathan
                                Oct 13, 2021
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                                Sir I am from India Maharashtra city Aurangabad FE1044848 Login [protected] my I'd disable on first time

                                Customer issues me order cancelation hai chat support or meri Chatting me proof mil jay ga kis ki galti me order cancel hue hai Hamare TL Zubair sir bol rahe hum ko Ticket chaye tab hi kuch kia ja sakta hai Cancelation FND me ticket raise nahi hota hai customer issues me order cancel hue tab ab mai ticket kaha se le kr au ap se request hai I'd active kr dijiye hum ap se wada karte hai best performance denge
                                Zomato customer support has been notified about the posted complaint.
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                                  L
                                  Lax Prajapati
                                  Oct 13, 2021
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                                  I completed Complete your profile and complete training section... Now i m going to complete profile verification... But I cannot Open that... I am touching and clicking everywhere on profile verification... But nothing is opening... I also clicked on zomato assets, I complete training section and Complete your profile section.. But Now i cannot open any of them... Please do something fast... I joined today...
                                  Zomato customer support has been notified about the posted complaint.
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                                    S
                                    ShivamPandey1
                                    from Noida, Uttar Pradesh
                                    Oct 12, 2021
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                                    I ordered a food from pujabi angithi, mayur vihar phase 1.
                                    1st of all, valet didn't pick my call and when he picked up, he said why u ordered your food from this location, it's so far away from your address.
                                    And order is 20 min delay because of him. After 20 min, he transferred this order to another valet.
                                    1st valet name is krishna kumar tiwari and his contact info is [protected]
                                    Zomato customer support has been notified about the posted complaint.
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