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Updated: Feb 18, 2026
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Zomato reviews & complaints page 144

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V
Venkaiah Panidepu
Sep 6, 2021
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I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below
Zomato customer support has been notified about the posted complaint.
Sep 06, 2021
Updated by Venkaiah Panidepu Please 🙏
I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below
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    Venkaiah Panidepu
    Sep 6, 2021
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    I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below.
    Zomato customer support has been notified about the posted complaint.
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      C
      Capt Syed
      from Lonavla, Maharashtra
      Sep 6, 2021
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      Address: Lonavala

      Two recent experiences in Lonavala from 2 different restaurants:

      1. Pizza from Grill Zone Lonavala: Never delivered warm, leave aside hot, as the restaurant cannot afford a hot bag and how is Zomato allowing them to deliver with their non-resourceful vallets. Imagine pizza coming in the boot of a scooter, what hygiene, what warmth, what delivery experience.

      2. Momos from Momos Express Lonavala: When my ordered Momos were packed as if it was coming free of cost for refugees. Mayonese was all over the momos in both the packs.

      And the customer support was asking me to write on the restaurants page instead taking action himself and over that he offers me a refund of Rs 75, how courteous :-(.

      Sad and bad experience:-(

      Zomato can do better !
      Zomato customer support has been notified about the posted complaint.
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        S
        sweety pallavi
        Sep 6, 2021
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        Address: Anakapalli

        I need urgently zomatoo team leader number anakapalli
        Zomato customer support has been notified about the posted complaint.
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        I need urgently zomatoo team leader anakapalli number
        Reply
        Yesterday I ordered at zomato for dinner from Hatari restaurant in Garia, Kolkata. I paid through online and by mistake I also paid cash Rs-500/ to delivery boy Ronni. I want my money back. My phone no. is [protected]
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          A
          aryanstar99
          from Mumbai, Maharashtra
          Sep 6, 2021
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          I ordered a food worth Rs.172 at Zomato on 5th September 2021...the food was complete tasteless with only oil present in it...I repeatedly complained Zomato about that garbage and asked for return... Zomato refused it again n again, it was a total waste of money.
          For the same I request to help me to get the amount refunded back and take strict actions against Zomato..
          Order id was-[protected]
          Mobile number- [protected]
          Name-KARAN VERMA
          Zomato customer support has been notified about the posted complaint.
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          Even after complaining here Zomato has even not contacted...
          Plz help me to get my money refunded and take strict actions against Zomato...
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            S
            Sulekha Victim
            Sep 5, 2021
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            This company has started to cheat by providing 0 support, blocking money after customer gets the order.
            They stop responding to emails/Online zomato chats . I will be doing legal proceeding against these people.
            Zomato customer support has been notified about the posted complaint.
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              A
              Akash Rajora
              Sep 5, 2021
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              I had ordered Shahi Paneer from Zomato but I received Aloo Gobi, I spoke to the customer service and they said we can't do anything about it.
              Zomato customer support has been notified about the posted complaint.
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                S
                shoeb uz zama
                Sep 5, 2021
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                I got stale food and when i asked the executive to refund the amount they simply ran away without resolving the queries ...Govind and Harsh are the two executives...Zomato is looting customers
                Zomato customer support has been notified about the posted complaint.
                Sep 05, 2021
                Updated by shoeb uz zama                 This is how zomato customer service works..Shame on them.

                Sep 05, 2021
                Updated by shoeb uz zama                 Zomato customer service want us to wait for 1 hour so that the agent can transfer to his manager...I have shared all the proofs now i'm waiting for action and my money refund

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                  S
                  Sairaj Parab
                  Sep 5, 2021
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                  Address: Kharegaon Kalwa west 7718824738

                  Yesterday I was ordered 3 from Zomato app from Sharddha kitchen restaurant Kalwa but only 2 parcel come and one parcel not come please refund my amount I also send complaint on ur [protected]@zomato.com email id
                  Zomato customer support has been notified about the posted complaint.
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                    N
                    Nikhil Agate
                    from Pune, Maharashtra
                    Sep 5, 2021
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                    I had ordered Potato Chivda from Brijwasi Sweets located at Haiko mall Powai through Zomato app. The product was listed for Rs 200 on the app and I was charged Rs. 200 for it. However, when I got the product the MRP on the packaging was Rs. 175
                    Zomato customer support has been notified about the posted complaint.
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                      D
                      divaksh
                      Sep 5, 2021
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                      Address: 4/84, Shivaji nagar, Gurugram

                      Kindly note that two amt were auto debited from my Paytm account this early morning. I have attached the screenshot shot of payment debited from Paytm for your ref. Kindly advice on the same for what reason the payment debited.

                      Order Id- ZTD-21-EF9A2639DEAC6, amt of Rs. 648 on 05 sep 2021.
                      Order Id ZTD-21- C118157E9A909, amt of Rs. 260.20 on 05 sep 202

                      Thanks
                      Divya sharma
                      [protected]@gmail.com
                      Zomato customer support has been notified about the posted complaint.
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                        A
                        Abhi1997@@@@@@
                        Sep 5, 2021
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                        L ordered food on zomato, that
                        is chilli chicken and two roti
                        costing RS 179.00. The food
                        was completely spoiled, veggies
                        were overcooked, chicken was
                        smelly and it was horrible in
                        taste. The roti was half cooked
                        though not a problem but main
                        Course item was horrible. I raised
                        complaint but two Zomatao
                        executives ended my chat with
                        disappointing responses from
                        their side. Put me in queue for
                        more than 45 mins. This is the
                        second time im facing this issue
                        and when complaining about
                        it they respond without even
                        listening to my concern.
                        Zomato customer support has been notified about the posted complaint.
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                          A
                          Abhilash_007
                          Sep 4, 2021
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                          I had ordered from Zomato from a restaurant called Freshmenu. There was a spillage in the order number [protected], for which I consulted the customer care in Zomato. I consulted twice but they have stated that there is no refund possible. The order amounts to Rs. 256 and I was not reimbursed despite asking directly.
                          Zomato customer support has been notified about the posted complaint.
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                            R
                            Rat.rimi
                            Sep 4, 2021
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                            I received wrong food item after that i cotact with customer service person with picture name is ravi and he took 1 hour but no help is there and he iritate me very much and he don't understand the issue
                            order ID;-[protected]
                            order date:-4th sep
                            request a refund.
                            Zomato customer support has been notified about the posted complaint.
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                              R
                              riddhi bhadauria
                              Sep 4, 2021
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                              Address: b,14 sarla bagh ext. dayal bagh
                              Website: Zomato

                              Your company is so insane that they just fool the innocents .
                              We have ordered manchurian gravy from chopsticks restaurant and after an more than an hour of waiting and tried calling your rider we were not responded back . Nd then suddenly received the notification of order veing cancelled framing us guilty for not receiving the call and the reality is that we didn't even received any call . We were charged the total sum as cancelation. Is this how you guys treat your customers. I swear i m not gonna use it ever again nd would also let my known ones to boycott it .
                              You guys just charged us for no reason and even the food wasn't delivered nd fault was all yours cause we tired reaching uh but you accused us of being out of reach . Liars in the name of big brand total fraudd.. gonna give you the worst ratings.
                              Zomato customer support has been notified about the posted complaint.
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                                N
                                nk0958900
                                Sep 4, 2021
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                                Address: Chandwari road chowk, pani tanki, kankarbagh, patna

                                I received fatal food. I ordered chicken chilli and butter naan from Ram Babu Hotel and Restaurant via 'ZOMATO' app. But that restaurant delivered me pathetic quality food there was a lot of stones and iton particles spread over butter naan. If I shallow any single bite then it will be fatal for me. There were at least 50-100 iron particles with sharp edges. Chicken chilli was stale It was smelling very bad. I am not even able to shallow a bit.

                                Order Id: [protected]
                                Zomato customer support has been notified about the posted complaint.
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                                  Z
                                  Zabaglione
                                  Sep 4, 2021
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                                  Hi had placed an order from kinki restaurant yesterday ([protected]) for a total of Rs. 2510 through Zomato. One of the items (Shanghai veg dimsums Rs 300 plus taxes) was missing from the order for which I reached out to customer support where the Zomato agent said to leave a review for the restaurant as he isn’t able to issue a refund. When I asked him if he could escalate to his supervisor, he said he isn’t authorised to do that. Then I asked him where do I complain about Zomato he said just leave a review. After much back and forth and me asking if I need to go to consumer court he said he is escalating but there is no reference number. Zomato advertisements and backing up their claims is highly inconsistent with them duping clients. Now I’m not sure how I’m supposed to get a refund issued? Zomato effectively just washed off their hands saying write a review for the restaurant which I did.
                                  Zomato customer support has been notified about the posted complaint.
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                                    S
                                    Sumantbhumihar
                                    Sep 4, 2021
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                                    Address: Madapur Hyderabad telagna

                                    Dear zomato team sir mera id pending me hai mai online jana chahta hu pr jaa nhi rha hu Sir ise thik krne ke liye kirpya kre Sir plz
                                    Zomato customer support has been notified about the posted complaint.
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                                      S
                                      Sagar1312
                                      Sep 4, 2021
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                                      Address: Ahmedabad

                                      My name is sagar.
                                      This zomato guy was standing on road. After pressing lots of horns from my car i stand by him and asked him to give a side and suddenly he started badly abusing me and hit me on road. People from cross road have seen the fault of this guy and argued him and he left away. Kindly help to place F.I.R as i dont have any other detail except his bike number and his photo. Kindly take proper actions.
                                      ([protected])
                                      Zomato customer support has been notified about the posted complaint.
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                                        K
                                        Kindok
                                        Sep 3, 2021
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                                        I had ordered 2 Pizzas from Sbarro, the delivery was clearly mishandled and the box was kept on one side and the pizza was completely crushed and messed up. Upon reporting this to Zomato support through the app, they said there is minor spillage on 1 pizza and the other is 'edible' and only refunded 1 amount.
                                        Zomato customer support has been notified about the posted complaint.
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