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www.zomato.com/india
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Updated: Jun 1, 2026
Complaints 7935
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 144

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R
Rupa Narayan
from Moradabad, Uttar Pradesh
Sep 8, 2021
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Food not good

Address: Near FCI godown linepar moradabad

Food is not good as we expect I'll never purchase or order any order at your portal bcz of quality and packing but delivery boy done his job on time he is no fault for it but the defect is in your restaurant and your cheapest police to connected with customers.. You show something else and something else is not there. Do not keep the customer in the madness so plz focuse on it But I'll never forget that there is nothing to order from Jomato...
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Sumit Mann
from Alappakkam, Tamil Nadu
Sep 7, 2021
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Website: Zomato

Hi I have ordered from ane china order number [protected]
I have ordered nonveg mix fried rice and veg Kurkure momos
Delivery valet was Arjun
When I unpacked my order I found that they delivered me veg fried rice instead of non veg mix fried rice for which I contacted Zomato executive Akanksha on chat help
She was very rude and arrogant and didn't resolve my problem then I again tried to contact Zomato executive kulveer he was also unable to resolve my problem
I request you to kindly look into this matter and take the necessary action against akanksha the Zomato executive and help me to get my money refund back
Zomato customer support has been notified about the posted complaint.
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    V
    Vinayzoma
    from LUCKNOW, Uttar Pradesh
    Sep 7, 2021
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    Address: Lucknow

    Please change my rate card and give a surge rate card. I am used a surge rate card but syluddenly zomatto changed the rate card. I can't follow using this rate card. Please do the needful.

    Screenshot of my rate card is attached below. Please change that🤣
    Zomato customer support has been notified about the posted complaint.
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      S
      [email protected]
      Sep 7, 2021
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      I ordered food using Zomato App. I ordered Butter Naan, Butter Roti and other items. They delivered me plain Roti and Plain Naan. When I escalated the matter their customer care executive said, “They won’t refund my money” it’s not their concern what the hotel has sent.Then who is responsible???? Then I twitted the problem…Zomato said they will call back… it has been two days…And I didn’t receive a single call.
      Zomato customer support has been notified about the posted complaint.
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        A
        Ambro
        Sep 7, 2021
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        Address: Mangalore

        Zomato is looting money in the form of id verfication. They activate the app of zomato riders at first step and later payment proccess, starts rejecting all documents which were accepted before the payment, . There is no proper resolving from zomato. The people after trying a lot with the company having no contact number.
        People any way loose their money.
        Zomato customer support has been notified about the posted complaint.
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          T
          The Cakes Bite
          Sep 6, 2021
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          Address: A204 chander vihar Mandawali

          Dear partner please find the problem The Cakes Bite page on zamoto food deliver App not open menu.many time try open menu and defend phone but same results please follow up
          Thank you
          Team the cakes bite
          [protected], [protected]
          Zomato customer support has been notified about the posted complaint.
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            V
            Venkaiah Panidepu
            Sep 6, 2021
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            I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below
            Zomato customer support has been notified about the posted complaint.
            Sep 06, 2021
            Updated by Venkaiah Panidepu             Please 🙏
            I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below
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              V
              Venkaiah Panidepu
              Sep 6, 2021
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              I received bad smell food from Zomato, that time I am trying to compliant against that in Zomato customer support, but they are not respond. It is very bad. The Zomato not provide any customer support, they provide atomatic chat with customer. It very sufferable situation to innocent customer. I request you to please take action against this. I am adding the invoice and order details below.
              Zomato customer support has been notified about the posted complaint.
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                C
                Capt Syed
                from Lonavla, Maharashtra
                Sep 6, 2021
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                Address: Lonavala

                Two recent experiences in Lonavala from 2 different restaurants:

                1. Pizza from Grill Zone Lonavala: Never delivered warm, leave aside hot, as the restaurant cannot afford a hot bag and how is Zomato allowing them to deliver with their non-resourceful vallets. Imagine pizza coming in the boot of a scooter, what hygiene, what warmth, what delivery experience.

                2. Momos from Momos Express Lonavala: When my ordered Momos were packed as if it was coming free of cost for refugees. Mayonese was all over the momos in both the packs.

                And the customer support was asking me to write on the restaurants page instead taking action himself and over that he offers me a refund of Rs 75, how courteous :-(.

                Sad and bad experience:-(

                Zomato can do better !
                Zomato customer support has been notified about the posted complaint.
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                  S
                  sweety pallavi
                  Sep 6, 2021
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                  Address: Anakapalli

                  I need urgently zomatoo team leader number anakapalli
                  Zomato customer support has been notified about the posted complaint.
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                  I need urgently zomatoo team leader anakapalli number
                  Reply
                  Yesterday I ordered at zomato for dinner from Hatari restaurant in Garia, Kolkata. I paid through online and by mistake I also paid cash Rs-500/ to delivery boy Ronni. I want my money back. My phone no. is [protected]
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                    A
                    aryanstar99
                    from Mumbai, Maharashtra
                    Sep 6, 2021
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                    I ordered a food worth Rs.172 at Zomato on 5th September 2021...the food was complete tasteless with only oil present in it...I repeatedly complained Zomato about that garbage and asked for return... Zomato refused it again n again, it was a total waste of money.
                    For the same I request to help me to get the amount refunded back and take strict actions against Zomato..
                    Order id was-[protected]
                    Mobile number- [protected]
                    Name-KARAN VERMA
                    Zomato customer support has been notified about the posted complaint.
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                    Even after complaining here Zomato has even not contacted...
                    Plz help me to get my money refunded and take strict actions against Zomato...
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                      S
                      Sulekha Victim
                      Sep 5, 2021
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                      This company has started to cheat by providing 0 support, blocking money after customer gets the order.
                      They stop responding to emails/Online zomato chats . I will be doing legal proceeding against these people.
                      Zomato customer support has been notified about the posted complaint.
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                        A
                        Akash Rajora
                        Sep 5, 2021
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                        I had ordered Shahi Paneer from Zomato but I received Aloo Gobi, I spoke to the customer service and they said we can't do anything about it.
                        Zomato customer support has been notified about the posted complaint.
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                          S
                          shoeb uz zama
                          Sep 5, 2021
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                          I got stale food and when i asked the executive to refund the amount they simply ran away without resolving the queries ...Govind and Harsh are the two executives...Zomato is looting customers
                          Zomato customer support has been notified about the posted complaint.
                          Sep 05, 2021
                          Updated by shoeb uz zama                           This is how zomato customer service works..Shame on them.

                          Sep 05, 2021
                          Updated by shoeb uz zama                           Zomato customer service want us to wait for 1 hour so that the agent can transfer to his manager...I have shared all the proofs now i'm waiting for action and my money refund

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                            S
                            Sairaj Parab
                            Sep 5, 2021
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                            Address: Kharegaon Kalwa west 7718824738

                            Yesterday I was ordered 3 from Zomato app from Sharddha kitchen restaurant Kalwa but only 2 parcel come and one parcel not come please refund my amount I also send complaint on ur [protected]@zomato.com email id
                            Zomato customer support has been notified about the posted complaint.
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                              N
                              Nikhil Agate
                              from Pune, Maharashtra
                              Sep 5, 2021
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                              I had ordered Potato Chivda from Brijwasi Sweets located at Haiko mall Powai through Zomato app. The product was listed for Rs 200 on the app and I was charged Rs. 200 for it. However, when I got the product the MRP on the packaging was Rs. 175
                              Zomato customer support has been notified about the posted complaint.
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                                D
                                divaksh
                                Sep 5, 2021
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                                Address: 4/84, Shivaji nagar, Gurugram

                                Kindly note that two amt were auto debited from my Paytm account this early morning. I have attached the screenshot shot of payment debited from Paytm for your ref. Kindly advice on the same for what reason the payment debited.

                                Order Id- ZTD-21-EF9A2639DEAC6, amt of Rs. 648 on 05 sep 2021.
                                Order Id ZTD-21- C118157E9A909, amt of Rs. 260.20 on 05 sep 202

                                Thanks
                                Divya sharma
                                [protected]@gmail.com
                                Zomato customer support has been notified about the posted complaint.
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                                  A
                                  Abhi1997@@@@@@
                                  Sep 5, 2021
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                                  L ordered food on zomato, that
                                  is chilli chicken and two roti
                                  costing RS 179.00. The food
                                  was completely spoiled, veggies
                                  were overcooked, chicken was
                                  smelly and it was horrible in
                                  taste. The roti was half cooked
                                  though not a problem but main
                                  Course item was horrible. I raised
                                  complaint but two Zomatao
                                  executives ended my chat with
                                  disappointing responses from
                                  their side. Put me in queue for
                                  more than 45 mins. This is the
                                  second time im facing this issue
                                  and when complaining about
                                  it they respond without even
                                  listening to my concern.
                                  Zomato customer support has been notified about the posted complaint.
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                                    A
                                    Abhilash_007
                                    Sep 4, 2021
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                                    I had ordered from Zomato from a restaurant called Freshmenu. There was a spillage in the order number [protected], for which I consulted the customer care in Zomato. I consulted twice but they have stated that there is no refund possible. The order amounts to Rs. 256 and I was not reimbursed despite asking directly.
                                    Zomato customer support has been notified about the posted complaint.
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                                      R
                                      Rat.rimi
                                      Sep 4, 2021
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                                      I received wrong food item after that i cotact with customer service person with picture name is ravi and he took 1 hour but no help is there and he iritate me very much and he don't understand the issue
                                      order ID;-[protected]
                                      order date:-4th sep
                                      request a refund.
                                      Zomato customer support has been notified about the posted complaint.
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