Zomato Complaints & Reviews

I have been ordered 2 plates of chicken biriyani on 24th August 2021 around 8pm, order accepted and paid INR 500. Food delivery was shown cancelled after 30 minutes, I have chosen a restaurant called Mogojastra, kalyani, West Bengal . I was waiting for refund but not getting yet, really it's disappointing.

Order Number [protected]
Order from Cakes and More ( Goregaon Branch ) was hard, stale and had a fermented taste . My stomach is already aching after 10 mins of eating just a small piece . Ordered it for my Kanha on the eve of Janamashtami .
Complained to Zomato . They apologised but refused to refund the payment .
I have submitted a 1 star review to the cake shop as well .
I will be claiming for medical bills if any later .
But right now I demand a refund from Zomato as they are the mediators .

Promo codes have been disabled and it says o promo codes are available for current order for every order

Zomato suspended my account and now it has been blocked I had never done any order as iam a new comer only 3 or four days I came first my account was pending for verification but now it suspended and blecked when I raise ticket they where so irresponsible so please make or allow me to do job please make sure ...

लाईसेंस पर नाम और डेट ऑफ़ बर्थ मैच नही हो रहा
इसलिये मेरा ID verification pending है
प्लीज मेरा ID ऐक्टिवेट करें
मो- [protected]

I hv ordered one masala dosa from shree Agarwal caterers vidhyadher nagar Jaipur at 19.31 on 29/08/21
I hv recived half of the quantity and total in the bill was wrong and they hv taken 40 rs extra from bill taral ant charged was 141 rs
And taral comes with taxes was 100
And bill taral was 120 which was also wrong
Plz check and take action as soon as possible

Sir m Add money add paytm through zomato but not show paytm wallet .. zomato registered mobile no. [protected] ..

Please Refund .

I have order a ice cream from cream stone Jubliee hills hyderbad from zomato. They charged me Rs.295.85. I recived a melted icecream and now they are not yet all bothering nor zomato nither creamstone just cheated me. Zero customer value....

Yesterday I made a order in zomato the payment was made but order showed payment incomplete.
My order id is [protected].
Please provide necessary process to refund my amount.

They didn't delivered all That I ordered, and the ones got delivered are stale and pungent. I complained to their helpline. No help was offered, instead they started avoiding my issue.

Dear Zomato
The refund to Paytm wallet belonging to me is still pending. The refund was initiated on 18 August 2021 but it is 27 August 2021.
Please refund the amount as soon as possible.
Thank you
Saurabh Kesri

Hi Zomato Senior Team,
Order id:-[protected]
we are order in Chand food restaurant in sector 26 Noida in Kurkure Momos-2 pcs, but we have received stream Momos-2 pcs, i have informed Zomato support on chats section -Mr Himanshu is taking this case, I am requesting to Himanshu for call me,
i have received the call, when i told for payment refund process, they are denied the payment refund process.
so i am told why, you will are not refund the payment, if not refund payment so pick the food my house or
send replacement food. Mr Himanshu told me we are not delivery partner and abused me.

Dear Zomato,
Yesterday night dinner I had a terribly unpleasant and bitter experience.
The order was not delivered to me at all and I immediately called the customer support which understood my situation. There was a lady representative of zomato who was told about the instace immediately. the customer support spoke to the delivery boy and he confessed that the delivery was incorrect. For your reference I am attaching all proofs. Kindly check the statement at 09 23 pm. The delivery agent said he will be more careful next time as he had just kept the order and flown away negligently without giving a call or message. Please find attached the sequence of reporting. And like a correct procedure I initiated my complaint the very moment with customer care. The first message was sent by me at 09: 12 pm.

I will keep trying each moment of my life and will have to take powerful path of social media if I dont get any assistance.

And in future anyone will refrain from ordering from zomato. Because one unpleasant day you can take an order and the delivery boy may just run away with the order like right now and you may say that please check at your end. So that is injustice delivered and not food.

I have proofs for the undermentiomed observations and I require a justification:-
1. I dont have even a single call made to me on my cellphone on day of delivery but I have a sms. The delivery boy did not wait for even 2 mins to deliver against company policy of delivery. I have airtel call records for proof.

2. He did not ring the door bell. I have proof of that.

3. Neither me nor my wife picked up the order. I again have proof. Since we have CCTV cameras installed in our residence. The vallet tried his best to escape in 1 min. That proof also I have.

Also as per the delivery boy maybe the order was kept by the delivery person . Is that delivery??? and how do we trust him???Did I opt for no contact delivery??? No...My house bell is in front of gate why did he not ring the bell? He just clicks a photo and says that I kept it on road or somewhere does not prove he is true and he has delivered . He hasn't delivered the order. Kindly check

The order was not recieved by any of my family members. The order was not delivered at all and there was no call made on my number. the zomato Valet has not delivered the order.
My order has not been delivered by Narendra Sonkar Phone number [protected]

Please find attached that the order was not delivered at all and a person just clicked a fake photo. My wife and my sister and my father mother are all proof of the act done by delivery agent.

When the order was not delivered neither did you cancel the order nor did the delivery agent call or deliver it. He quietly took away and stole it

Please find attachments,

I have given him 10 calls, ... all of which the delivery agent has cut and not attended, for proof I have all call records of my airtel postpaid number.

The thing which has happened is:-

1. The order was picked up from restaurant

2. Taken to house.

3. The delivery agent did not ring the bell nor did he call

4. He thought it's a golden opportunity.

5. He keeps on ground clicks photo and uploads on zomato app.

6. Takes the food and flees away

Kindly understand that it's a small amount which if you ask from me I will give you whole heartedly, as a donation to you without asking anything in return

But the food was not delivered and I request you to refund me the amount.

Thank you

Please find attached proofs of the manner of conduct by

Delivery boy.

He kept it at gate and clicked photo and takes it away.

Please find proof attached for your reference

Dear Zomato
Yesterday night dinner I had a terribly unpleasant and bitter experience.
The order was not delivered to me at all and I immediately called the customer support which understood my situation. There was a lady representative of zomato who was told about the instace immediately. the customer support spoke to the delivery boy and he confessed that the delivery was incorrect. For your reference I am attaching all proofs. Kindly check the statement at 09 23 pm. The delivery agent said he will be more careful next time as he had just kept the order and flown away negligently without giving a call or message. Please find attached the sequence of reporting. And like a correct procedure I initiated my complaint the very moment with customer care. The first message was sent by me at 09: 12 pm.

I will keep trying each moment of my life and will have to take powerful path of social media if I dont get any assistance.

And in future anyone will refrain from ordering from zomato. Because one unpleasant day you can take an order and the delivery boy may just run away with the order like right now and you may say that please check at your end. So that is injustice delivered and not food.

I have proofs for the undermentiomed observations and I require a justification:-
1. I dont have even a single call made to me on my cellphone on day of delivery but I have a sms. The delivery boy did not wait for even 2 mins to deliver against company policy of delivery. I have airtel call records for proof.

2. He did not ring the door bell. I have proof of that.

3. Neither me nor my wife picked up the order. I again have proof. Since we have CCTV cameras installed in our residence. The vallet tried his best to escape in 1 min. That proof also I have.

Also as per the delivery boy maybe the order was kept by the delivery person . Is that delivery??? and how do we trust him???Did I opt for no contact delivery??? No...My house bell is in front of gate why did he not ring the bell? He just clicks a photo and says that I kept it on road or somewhere does not prove he is true and he has delivered . He hasn't delivered the order. Kindly check

The order was not recieved by any of my family members. The order was not delivered at all and there was no call made on my number. the zomato Valet has not delivered the order.
My order has not been delivered by Narendra Sonkar Phone number [protected]

Please find attached that the order was not delivered at all and a person just clicked a fake photo. My wife and my sister and my father mother are all proof of the act done by delivery agent.

When the order was not delivered neither did you cancel the order nor did the delivery agent call or deliver it. He quietly took away and stole it

Please find attachments,

I have given him 10 calls, ... all of which the delivery agent has cut and not attended, for proof I have all call records of my airtel postpaid number.

The thing which has happened is:-

1. The order was picked up from restaurant

2. Taken to house.

3. The delivery agent did not ring the bell nor did he call

4. He thought it's a golden opportunity.

5. He keeps on ground clicks photo and uploads on zomato app.

6. Takes the food and flees away

Kindly understand that it's a small amount which if you ask from me I will give you whole heartedly, as a donation to you without asking anything in return

But the food was not delivered and I request you to refund me the amount.

Thank you

Please find attached proofs of the manner of conduct by

Delivery boy.

He kept it at gate and clicked photo and takes it away.

Please find proof attached for your reference

Zomato delivered incorrect order and that too in spilled form all biryani box opened and rice in plastic bag alongwith chicken lollypop. I een send the image on email but no response since 4 days.
Pathetic company
I need my order refund

Jab delivery boy flat ya society me aata he to wo pan padiki khake wall pe dhuk ke jata he to ye jimedari kiski he.usko train karo k eda na kare

Today i seen that my all reviews have been vanished. I don't know why it is not showing any reviews. I have written 300+ reviews and suddenly it is showing zero reviews.
So please help me to bring my reviews back....

This is really ridiculous by the rider/deliver person. This kind of act is not at all acceptable.

I am a zomato delevary boy.
Previous week i just fo 11 orders .
3 days login.
I secured 900 to 1100 rs totally.
Bt yesterday i didn't receive my salary.
Then i contact to our manager ALOK SAHU of Bhubaneswar Odisha and asked my problem.
Bt he didn't listen it.
His behaviour was soo imbrashing & so dump.
Not good . Plz behave properly we are also employees of Zomato.

I ordered a mutton and a chicken biryani from 'Hello Hungers' and got a rotten potato in the mutton biryani. The order no is [protected]. While eating the chicken biryani I found that potato to also be rotten. I had to throw it all away. The Zomato support executive did not refund me the money when asked. I emailed zomato support at [protected]@zomato.com but they only asked me share reviews and that's all. They are reluctant to refund my money. I also reached out to Zomato on twitter and I got the same response. Sharing review is not the solution for delivering rotten foods.
I want refund for the full amount for this order due to the fact that I was not able eat the food and had to dispose of it as I don't want my health to be compromised. I also want Zomato to take strict action against this restaurant for their low food standard and rotten goods which they sell to their customer.