Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Oct 5, 2026
Complaints 7943
Resolved
711
Unresolved
7232
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Zomato reviews & complaints page 146

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
[email protected]
Sep 21, 2021
Report
Copy

Address: 301, 8th cross jhbcs layout bangalore 560078

Hello Team,

Today (Sep 21st 2021). Reg order ID " [protected]"

I have ordered few items in Empire Restaurant Jayanagar via Zomato.

Unfortunately i havent received order Waterlemon juices but amount has already been debited from my account.

When i checked with delivery guy ramachandra rour( mobile no : [protected]) he mentioned i am not aware of it.

This is really frustating that amount got debited for 2 juices but items not delivered and when checked there is no proper response.

Kindly please refund the deducted amount back to my bank account asap. This is really worst management from restaurant as well delivery guy without checking properly delivery the items.

by
Mohammed
[protected]
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Bony..
    from Kolkata, West Bengal
    Sep 21, 2021
    Report
    Copy

    Address: Kochi
    Website: Zomato

    I order food from Behrouz Biriyani through Zomato on 19th September. Two of my food items worth ₹114.3 was not delivered to me but it was already paid by me. After talking to their executive for an hour, she told me that she has initiated the refund to my source but no confirmation regarding that was sent to my registered mail id.
    When I wrote again to Zomato today, they are saying that it is not possible for them to refund my money.

    I want my refund of ₹114.3 since the products were not delivered to me.
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      puja_jain
      from Gurgaon, Haryana
      Sep 21, 2021
      Report
      Copy

      Hi

      I have been delivered in correct product. I ordered tea but instead I got some watery cream colour substitute which is not at all a tea and when I asked them to compensate they said it is not possible from their end.

      I kindly request to take this matter seriously and all the complaints lodged against zomato as this is a food issue which could even affect the health of some one.
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ramesh Rampur
        Sep 21, 2021
        Report
        Copy

        Address: Near devamma temple, Rampur, Dinni road

        Hllo sir/mam
        My zomato Id is a FE1442048
        IN Profile verification is Pending
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rakesh Roshan Singh
          Sep 21, 2021
          Report
          Copy

          Address: Goyal Colony near Prayag high school maheshwari

          Dear Manish TL
          Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
          All Time I get answer that you are contact with TL.

          But since few day they r also not helping me plz help nd let me start my order to earn

          My id - FE1067020
          Mobile no. [protected]
          Zomato customer support has been notified about the posted complaint.
          Sep 21, 2021
          Updated by Rakesh Roshan Singh           Dear Manish TL
          Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
          All Time I get answer that you are contact with TL.

          But since few day they r also not helping me plz help nd let me start my order to earn

          My id - FE1067020
          Mobile no. [protected]

          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Abhinay Tathe
            Sep 21, 2021
            Report
            Copy

            Address: Uttam Galva Metallics Ltd Wardha

            "Your delivery Boy Mr.Mayur Shinde Wardha Maharashtra was not follow the Covid norms property, and Not follow the traffic rules (He was not wear the Helmet) which is compulsory at our colony."

            His behaviour to customer is very rude, he has no manners and no experience for how to handled customer.
            Zomato customer support has been notified about the posted complaint.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vishesh Gujar
              Sep 21, 2021
              Report
              Copy

              Address: 537, under bridge road narsingh ward madan mahal Jabalpur

              I were paid twice for my order at first UPI and then cash on delivery in which my UPI payment not refunded, if in case it was refunded by you then it won't be reflected on my account yet.
              Refund it as soon as possible

              Order details mention below in photo.
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sejal Rathi
                Sep 21, 2021
                Report
                Copy

                I ordered cheese Burst pizza and burger from Zomato on 15 september 2021 from phone no. [protected]. Instead of cheese Burst what I received is veg pizza plus the quality of base was so worst . It was so hard to eat. In addition the packaging of burger was worst. The burger get sticked to packaging. It was gift from me to my friend. It was wastage of my time money and emotions. Now I have to order something else for my friend which will cost me double. When I asked for refund Zomato declined it. I want my complete refund. My order number is [protected].
                Zomato customer support has been notified about the posted complaint.
                View replies
                What is the Final Resolution in this case. Is it only sending a notification to the business or taking some legal actions against such malpractices.
                Reply
                Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
                Zomato is not looking into it !!!
                Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
                They have forwarded this complaint to zomato team and further there is no update from zomato !
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  DIPANSHU TYAGI
                  Sep 20, 2021
                  Report
                  Copy

                  Address: Shalimar Bagh Delhi

                  Mera naam Kuldeep Kumar Sharma h or m 1 zometo Delivery boy hu Zometo company me mere sath bhot galt kiya h kyoki mera payout salary nhi di h mere account se money deducte kr li h or Meri Zometo ID Terminat kr di h please help me
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kiran Baliga
                    Sep 20, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: bengaluru

                    Hi, I have placed the order on zomato. Order number is [protected]. The description on zomato said serves 1-2 but i got a small pot barely enough for one person. Zomato denied refund or any compensation apart from feedback to the restaurant. This has to be solved.
                    Mar 5, 2022
                    Complaint marked as Resolved 
                    Zomato has provided refund from their customer support team
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Y
                      Yashpalsinhgohilj
                      from Rajkot, Gujarat
                      Sep 19, 2021
                      Report
                      Copy

                      Address: Chamunda nivas uday nagar 1 street no14 mavdi main road rajkot 360004gujarat

                      I applied Zomato ipo through Bhim app in Bhim app seen that i got allotment but share not came in my demat account and money deducted from my sbi account still not refund pls solve my query

                      Bank name: state bank of India
                      Account number :[protected]
                      Branch: mavdi area ring road
                      Application number from Bhim app: ZOMATO59096278
                      Demat account number:12041500
                      Pan number:CZUPG9411Q
                      DEDUCTE AMOUNT FORM SBI ACCOUNT:14820
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vijay vijay vijay vijay
                        from Bengaluru, Karnataka
                        Sep 19, 2021
                        Report
                        Copy

                        Address: Bannerghatta

                        Given food order on date 19th September 2021, me and my family. Got burned kulcha and dosa, when I complained customer support told me to send picture, I send burned kulcha photo, but again he(Mr. Shiva from zomato) told send me all 10 kulcha photo srperately, discuss 45mins. But no solution by zomato customer support.
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sachin Gupta​
                          from Meerut, Uttar Pradesh
                          Sep 19, 2021
                          Report
                          Copy

                          K ordered mutton Rogan Josh for the amount of 535rs and they sent me chicken which I don't eat... I tried to raised complaint and ask either take this order back and send me my original order or either return my full payment however they offered me promo coupan for the amount of 267rs which doesn't make any sense to me. It was a lost got me over 500rs. This is a scam and I want someone to look into this.. Here is my contact number if anyone wants to reach out to me here is it [protected]
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ankesh Ingole
                            Sep 19, 2021
                            Report
                            Copy

                            Zomato vallet come to door but I have not received any call from your zomato rider and he cancelled the order after I received in my hand, he get back order from my hand and cancelled it and I request 3 to 4 times if you reached here then please give me my order but he cant.
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pradeep Shetve
                              Sep 18, 2021
                              Report
                              Copy

                              Address: Dombivli

                              I had ordered Tawa pulao from Rasranjan. My delivery boy has pick up order but I called him for delivery he told me that.. He has another order and he will pick up order and then he will decide where to deliver.
                              I told if order getting delayed then cancel my order delivery boy told ok then cancel order. I had word with Zomato executive Mr Abhishek I told him cancel order and refund full amount he also agree that order delayed but he cancelled my order and did not refund me my money. Please take necessary action and refund me my amount.
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                ghost101010101
                                from Bengaluru, Karnataka
                                Sep 18, 2021
                                Report
                                Copy

                                How Can I contact Delhi POC for Bgv failes Cases?
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  ghost101010101
                                  from Bengaluru, Karnataka
                                  Sep 18, 2021
                                  Report
                                  Copy

                                  I have 5-10 ten cases of Bgv failed - Delhi Cases
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sammeer Ahir
                                    Sep 17, 2021
                                    Report
                                    Copy

                                    Address: Bangalore

                                    My log in I'd is FE1379151 .it has been suspended to BGV failed so kindly recovery my login ID
                                    Zomato customer support has been notified about the posted complaint.
                                    View replies
                                    Your ID has been Suspended Because - You Have Filled Wrong Pan Card Number while Onboarding / Creating your ID.
                                    Reply
                                    Sammeer Ahir's [Complaint's author] reply, Sep 22, 2021
                                    So it should be notified i would have changed ... But even after multiple tickets had raised about the same i asked them multiple times why my account is banned they never replied ..what is further procedure to unsuspend my account or reactivate ?? Please help
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      suvartha sh
                                      Sep 17, 2021
                                      Report
                                      Copy

                                      Address: EWSH-158 APHB colony moulaali Hyderabad

                                      I ordered biryani today my order number[protected] Biryani had no taste no flavor just wasted of money I am just disappointed by your service there was no onions no lemon no taste
                                      Zomato customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Sidharth Thomas
                                        Sep 17, 2021
                                        Report
                                        Copy

                                        Address: Banglore

                                        My log in I'd is FE1416214 .it has been suspended to BGV failed so kindly recovery my login ID
                                        Zomato customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Iskcon Restaurant
                                          1.7
                                          (3)
                                          Pizza Hut India
                                          1.7
                                          (2725)
                                          Food Panda
                                          1
                                          (945)