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Updated: Aug 25, 2026
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Zomato reviews & complaints page 146

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B
Bony..
from Kolkata, West Bengal
Sep 21, 2021
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Address: Kochi
Website: Zomato

I order food from Behrouz Biriyani through Zomato on 19th September. Two of my food items worth ₹114.3 was not delivered to me but it was already paid by me. After talking to their executive for an hour, she told me that she has initiated the refund to my source but no confirmation regarding that was sent to my registered mail id.
When I wrote again to Zomato today, they are saying that it is not possible for them to refund my money.

I want my refund of ₹114.3 since the products were not delivered to me.
Zomato customer support has been notified about the posted complaint.
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    P
    puja_jain
    from Gurgaon, Haryana
    Sep 21, 2021
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    Hi

    I have been delivered in correct product. I ordered tea but instead I got some watery cream colour substitute which is not at all a tea and when I asked them to compensate they said it is not possible from their end.

    I kindly request to take this matter seriously and all the complaints lodged against zomato as this is a food issue which could even affect the health of some one.
    Zomato customer support has been notified about the posted complaint.
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      R
      Ramesh Rampur
      Sep 21, 2021
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      Address: Near devamma temple, Rampur, Dinni road

      Hllo sir/mam
      My zomato Id is a FE1442048
      IN Profile verification is Pending
      Zomato customer support has been notified about the posted complaint.
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        R
        Rakesh Roshan Singh
        Sep 21, 2021
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        Address: Goyal Colony near Prayag high school maheshwari

        Dear Manish TL
        Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
        All Time I get answer that you are contact with TL.

        But since few day they r also not helping me plz help nd let me start my order to earn

        My id - FE1067020
        Mobile no. [protected]
        Zomato customer support has been notified about the posted complaint.
        Sep 21, 2021
        Updated by Rakesh Roshan Singh         Dear Manish TL
        Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
        All Time I get answer that you are contact with TL.

        But since few day they r also not helping me plz help nd let me start my order to earn

        My id - FE1067020
        Mobile no. [protected]

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          A
          Abhinay Tathe
          Sep 21, 2021
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          Address: Uttam Galva Metallics Ltd Wardha

          "Your delivery Boy Mr.Mayur Shinde Wardha Maharashtra was not follow the Covid norms property, and Not follow the traffic rules (He was not wear the Helmet) which is compulsory at our colony."

          His behaviour to customer is very rude, he has no manners and no experience for how to handled customer.
          Zomato customer support has been notified about the posted complaint.
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            V
            Vishesh Gujar
            Sep 21, 2021
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            Address: 537, under bridge road narsingh ward madan mahal Jabalpur

            I were paid twice for my order at first UPI and then cash on delivery in which my UPI payment not refunded, if in case it was refunded by you then it won't be reflected on my account yet.
            Refund it as soon as possible

            Order details mention below in photo.
            Zomato customer support has been notified about the posted complaint.
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              S
              Sejal Rathi
              Sep 21, 2021
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              I ordered cheese Burst pizza and burger from Zomato on 15 september 2021 from phone no. [protected]. Instead of cheese Burst what I received is veg pizza plus the quality of base was so worst . It was so hard to eat. In addition the packaging of burger was worst. The burger get sticked to packaging. It was gift from me to my friend. It was wastage of my time money and emotions. Now I have to order something else for my friend which will cost me double. When I asked for refund Zomato declined it. I want my complete refund. My order number is [protected].
              Zomato customer support has been notified about the posted complaint.
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              What is the Final Resolution in this case. Is it only sending a notification to the business or taking some legal actions against such malpractices.
              Reply
              Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
              Zomato is not looking into it !!!
              Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
              They have forwarded this complaint to zomato team and further there is no update from zomato !
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                D
                DIPANSHU TYAGI
                Sep 20, 2021
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                Address: Shalimar Bagh Delhi

                Mera naam Kuldeep Kumar Sharma h or m 1 zometo Delivery boy hu Zometo company me mere sath bhot galt kiya h kyoki mera payout salary nhi di h mere account se money deducte kr li h or Meri Zometo ID Terminat kr di h please help me
                Zomato customer support has been notified about the posted complaint.
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                  K
                  Kiran Baliga
                  Sep 20, 2021
                  Resolved
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                  Resolved

                  Address: bengaluru

                  Hi, I have placed the order on zomato. Order number is [protected]. The description on zomato said serves 1-2 but i got a small pot barely enough for one person. Zomato denied refund or any compensation apart from feedback to the restaurant. This has to be solved.
                  Mar 5, 2022
                  Complaint marked as Resolved 
                  Zomato has provided refund from their customer support team
                  Zomato customer support has been notified about the posted complaint.
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                    Y
                    Yashpalsinhgohilj
                    from Rajkot, Gujarat
                    Sep 19, 2021
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                    Address: Chamunda nivas uday nagar 1 street no14 mavdi main road rajkot 360004gujarat

                    I applied Zomato ipo through Bhim app in Bhim app seen that i got allotment but share not came in my demat account and money deducted from my sbi account still not refund pls solve my query

                    Bank name: state bank of India
                    Account number :[protected]
                    Branch: mavdi area ring road
                    Application number from Bhim app: ZOMATO59096278
                    Demat account number:12041500
                    Pan number:CZUPG9411Q
                    DEDUCTE AMOUNT FORM SBI ACCOUNT:14820
                    Zomato customer support has been notified about the posted complaint.
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                      V
                      Vijay vijay vijay vijay
                      from Bengaluru, Karnataka
                      Sep 19, 2021
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                      Address: Bannerghatta

                      Given food order on date 19th September 2021, me and my family. Got burned kulcha and dosa, when I complained customer support told me to send picture, I send burned kulcha photo, but again he(Mr. Shiva from zomato) told send me all 10 kulcha photo srperately, discuss 45mins. But no solution by zomato customer support.
                      Zomato customer support has been notified about the posted complaint.
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                        S
                        Sachin Gupta​
                        from Meerut, Uttar Pradesh
                        Sep 19, 2021
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                        K ordered mutton Rogan Josh for the amount of 535rs and they sent me chicken which I don't eat... I tried to raised complaint and ask either take this order back and send me my original order or either return my full payment however they offered me promo coupan for the amount of 267rs which doesn't make any sense to me. It was a lost got me over 500rs. This is a scam and I want someone to look into this.. Here is my contact number if anyone wants to reach out to me here is it [protected]
                        Zomato customer support has been notified about the posted complaint.
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                          A
                          Ankesh Ingole
                          Sep 19, 2021
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                          Zomato vallet come to door but I have not received any call from your zomato rider and he cancelled the order after I received in my hand, he get back order from my hand and cancelled it and I request 3 to 4 times if you reached here then please give me my order but he cant.
                          Zomato customer support has been notified about the posted complaint.
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                            P
                            Pradeep Shetve
                            Sep 18, 2021
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                            Address: Dombivli

                            I had ordered Tawa pulao from Rasranjan. My delivery boy has pick up order but I called him for delivery he told me that.. He has another order and he will pick up order and then he will decide where to deliver.
                            I told if order getting delayed then cancel my order delivery boy told ok then cancel order. I had word with Zomato executive Mr Abhishek I told him cancel order and refund full amount he also agree that order delayed but he cancelled my order and did not refund me my money. Please take necessary action and refund me my amount.
                            Zomato customer support has been notified about the posted complaint.
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                              ghost101010101
                              from Bengaluru, Karnataka
                              Sep 18, 2021
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                              How Can I contact Delhi POC for Bgv failes Cases?
                              Zomato customer support has been notified about the posted complaint.
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                                ghost101010101
                                from Bengaluru, Karnataka
                                Sep 18, 2021
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                                I have 5-10 ten cases of Bgv failed - Delhi Cases
                                Zomato customer support has been notified about the posted complaint.
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                                  S
                                  Sammeer Ahir
                                  Sep 17, 2021
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                                  Address: Bangalore

                                  My log in I'd is FE1379151 .it has been suspended to BGV failed so kindly recovery my login ID
                                  Zomato customer support has been notified about the posted complaint.
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                                  Your ID has been Suspended Because - You Have Filled Wrong Pan Card Number while Onboarding / Creating your ID.
                                  Reply
                                  Sammeer Ahir's [Complaint's author] reply, Sep 22, 2021
                                  So it should be notified i would have changed ... But even after multiple tickets had raised about the same i asked them multiple times why my account is banned they never replied ..what is further procedure to unsuspend my account or reactivate ?? Please help
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                                    S
                                    suvartha sh
                                    Sep 17, 2021
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                                    Address: EWSH-158 APHB colony moulaali Hyderabad

                                    I ordered biryani today my order number[protected] Biryani had no taste no flavor just wasted of money I am just disappointed by your service there was no onions no lemon no taste
                                    Zomato customer support has been notified about the posted complaint.
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                                      S
                                      Sidharth Thomas
                                      Sep 17, 2021
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                                      Address: Banglore

                                      My log in I'd is FE1416214 .it has been suspended to BGV failed so kindly recovery my login ID
                                      Zomato customer support has been notified about the posted complaint.
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                                        D
                                        Dhaval Sinh Rajput
                                        Sep 17, 2021
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                                        Address: Vastrapur

                                        12/9/2021 Sunday ke din mere ko sirf 2 second ke liye mere ko target pay dene ko man kar rahe he sir ye galat he me 14.30 hours online tha to aap 2 second ke liye 875 rs nahi caps de rahe ho sir hum mhenat karte he pura din tabhi hamko paisa milta he aur aap payment nahi doge esa thodi hota he please sir request he mera mhenat ka paisa vaps karo please
                                        Zomato customer support has been notified about the posted complaint.
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