Claimed

Zomato Complaints & Reviews

1
Updated: Feb 18, 2026
Complaints 7929
Resolved
710
Unresolved
7219
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Arikilla jeevan kumar
from Hyderabad, Andhra Pradesh
Oct 16, 2023
Report
Copy

Zomato delivery partner I'd terminated

I have opened my Zomato delivery partner I'd last month, this month on 12th oct my I'd was terminated due to frequent denials, but I have only denied 2-3 times in a month due to ev bike battery issue because my bike was stopped due to drain of battery in bike so I have denied that orders, but I was meant to do that intentionally, sorry for this and I will never repeat this again, I have contacted TL and fleet coach but there is no use no...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
Karan8800
from New Delhi, Delhi
Oct 16, 2023
Report
Copy

Account terminated Due to Identity Verification Failure

Address: West Delhi
Website: www.zomato.com/india

My Zomato ID FE2586130 Zone West Delhi is Terminated all of sudden because of Identity verification failure but my documents are all correct and were submitted at the time of joining....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Djstreat
from Vasco Da Gama, Goa
Oct 15, 2023
Report
Copy

Sir my id verification is on pending.
waiting time (2-3 Hours) 20 hours completed but status is still "PROCESS UNDER VERIFICATION"
My ID- FE3194568
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Djstreat
    from Vasco Da Gama, Goa
    Oct 15, 2023
    Report
    Copy

    Sir my id verification is on pending.
    waiting time (2-3 Hours) 20 hours completed but status still "PROFILE UNDER VERIFICATION"
    My ID- FE3194568
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      siva ultimate
      from Gurgaon, Haryana
      Oct 13, 2023
      Report
      Copy

      Address: 2nd floor, Mani Nagappa Motors, Sundaram park, KK Nagar, Madurai, Tamilnadu

      Sir,

      I have ordered Momos via Zomato app on 7th oct 2023 at midnight. App mentioned that they will provide a coupon for delayed delivery. The order was delayed by 4 mins. But they pretend as if they are not late. I didn't get a convincing reply from zomato. I have artifacts against them. Hence I would like to take consumer complaints forum. Please take action against them and do the needful. Thank you.

      With regards,
      Siva
      [protected]
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Darsi
        Oct 13, 2023
        Resolved
        Report
        Copy
        Resolved

        Address: 1-10-1/213-32 chakripuram kushaiguda, Chakripuram, Nagarjuna Nagar colony, Kapra, Secunderabad 500062

        [protected] order I'd
        And ordered chicken dum biryani in harshith food court
        And item not received and money also deducted it is too warst case happen today so please solve the issue please provide refund / replacement like coupan it is help ful to customer satisfaction level
        Oct 13, 2023
        Complaint marked as Resolved 
        My order I'd is 5256502540 Restaurant is Harshith food court in ECIL My order item is chicken dum biryani So coming to point my order not received to my hand and deducted my money in to account so please provide refund/compensation coupan as soon as possible thank you
        Zomato customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Tarunjay
          Oct 13, 2023
          Report
          Copy

          Hello sir mysel[censored]tkarsh and my Id (FE1091174) has been disabled due to misbehavior...bt I have not misbehave with any customer so how can I enable my zomato id(FE1091174)..
          Please enable my Id as soon as possible..
          Thank you...
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            Giriprasad12123
            Oct 12, 2023
            Oct 14, 2023
            This thread was updated on Oct 14, 2023
            Report
            Copy

            I've done all the procedure and payment yesterday. The verification was supposed to be over by 3-6 hours but it's still not done. Please help
            Zomato customer support has been notified about the posted complaint.
            Bro iam also having same issue
            Giriprasad12123's [Complaint's author] reply, Oct 14, 2023
            DM me on Instagram bro @vettaikaran_
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sd6768
              from Mumbai, Maharashtra
              Oct 12, 2023
              Report
              Copy

              Dear team yesterday my delivery partner I'd created but still 12 hrs completed but I'd verification still showing under verification
              My I'd number FE3186274.
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sd6768
                from Mumbai, Maharashtra
                Oct 12, 2023
                Report
                Copy

                Dear Sir my I'd verification pending in last 12 hrs my I'd number is FE3186274
                Joining fees is already ducuted from my account kindly help for start Zomato delivery partner app asap.
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dharmesh98
                  from Noida, Uttar Pradesh
                  Oct 11, 2023
                  Oct 14, 2023
                  This thread was updated on Oct 14, 2023
                  Report
                  Copy

                  Website: Zomato.com

                  My Zomato ID is FE3183463. I created my Zomato ID today at 10:30 am, for which I deposited Rs 1280. I also completed all the documents and training, after that I was given 3 to 6 hours of time. My ID has not been activated yet. Because of which I could not start work. I should be given my refund or my ID should be activated quickly. I chose Zomato to work on a trust.
                  Zomato customer support has been notified about the posted complaint.
                  Bro I'm having same issue please DM me on Instagram @vettaikaran_
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Promit Guha
                    Oct 10, 2023
                    Report
                    Copy

                    I tried making payment on Zomato via HDFC Diners Black card for amount 182.82. But it showed failed.

                    Order id : [protected] - FAILED
                    Order id : [protected] - FAILED

                    Ultimately I paid for it via UPI. (order ID : [protected])

                    However i received an email of transaction from the HDFC card update that 182.82 has been deducted against payment to Zomato.
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Meghvanshi vishnu
                      from Jaipur, Rajasthan
                      Oct 10, 2023
                      Report
                      Copy

                      Address: vaishali nagar jaipur rajasthan

                      सर zometo में पिछले 1साल से काम कर रहा था लेकिन Zometo ने मेरी id बंद कर दी और मुझे इसका इसपसट कारण भी नहीं बताया गया और मेरी कमपलेन का कोई जवाब भी नहीं दिया गया आप से मेरा अनुरोध है कि आप मेरी idचालू कराए

                      name vishnu Meghvanshi
                      zometo I'd FE1958625
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        from Bengaluru, Karnataka
                        Oct 10, 2023
                        Report
                        Copy

                        Address: Bangalore

                        I have an issue from order delivered from Zomato.

                        Order # [protected]
                        Order payment mode: COD
                        Ordered date: 09th Oct 2023

                        I asked Delivery boy to show the food. But he refused to do that and asked money first as it is the company policy. So I paid through UPI to him and then he pulled the food from the his bag.

                        I ordered 2 Chicken rolls and 1 spicy panner roll. So total 3 rolls were ordered.

                        But delivery boy given only 2 rolls and that is also damaged. When I asked why the order is missing then he said that restaurant gave only 2 rolls. and then I asked why it is damaged then he dint answered properly and he left the place without any response.

                        The delivered food was unable to eat by seeing the condition of the food.

                        I couldn't take more videos and photos because I have luggage in hand as I am waiting for bus. I have two videos and i am attaching here.

                        I am requesting an action against the delivery boy and the restaurant as well and refund me the complete amount.
                        +2 videos
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Ashikjjohn
                          from Mumbai, Maharashtra
                          Oct 9, 2023
                          Report
                          Copy

                          I used to order from zomato for a very long period both in kerala and chennai. For these much years everything was fine. i have not faced any issues and was very happy with zomato. But for the past one month the experience with zomato is very bad. Delivering wrong items and when complained about that their reply is they are unable to verify with the restaurant. Other than that they are not allowing to use the gift card balance and refund amounts from failed transactions are still pending from 3 weeks. Its very horrifying to see zomato like this.
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Riaj uddin
                            Oct 8, 2023
                            Report
                            Copy

                            Address: Koramangala Bangalore, Karnataka,

                            I did not received payout from sep25 to 02 October I call the fleet couch the no is switch off I call the contact person while I join the Zomato the person did not received the call.
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ashikjjohn
                              from Mumbai, Maharashtra
                              Oct 7, 2023
                              Report
                              Copy

                              Address: India

                              I have purchased a gift card worth Rs.250 from zomato and ordered 2 beef biriyani and they delivered two chicken biriyani by mistake. So i contacted their customer care and they refunded the amount back in my gift card balance. After that whenever i try to use that balance amount they will not allow to do so. i can pay from my bank account or cash on delivery everything is fine but if i try to use the gift card balance they will fail that transaction purposefully. When i tried to order food above the gift card balance i used my credit card for the extra amount. They will not allow transactions which is using the gift card balance and hence the amount paid by credit card is also lost. That transaction was on September 27 and still no refund. I tried contacting their customer care multiple times but they dont care.
                              Email ID- ashik.j.[protected]@gmail.com
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Himanshu Parsi
                                from Nagpur, Maharashtra
                                Oct 6, 2023
                                Report
                                Copy

                                Address: Nandanvan, Swatantra Nagar, Ambedkar square

                                My I'd terminated on 5th October 2023 due to poor performance sir it was by mistake I didn't know that my I'd will be terminat I really need this to earn because of my exams I cannot do other jobs my family is financially very unstable right now please help me.
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  س
                                  ساحل شاہ
                                  Oct 5, 2023
                                  Nov 10, 2023
                                  This thread was updated on Nov 10, 2023
                                  Report
                                  Copy

                                  Hello sir my name is Mohammed Sahil Shah and working with Zomato last 9 months with my honest but today delivery partner I'd is terminated by Zomato I'm requesting to you please help me and activate my partner I'd please.
                                  Name: Mohammed Sahil Shah
                                  FE ID:2409751
                                  Location:Mumbai
                                  Store location:ChakalaES31
                                  Zomato customer support has been notified about the posted complaint.
                                  Chalu huwa kya id
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Anaghgupta
                                    from Modinagar, Uttar Pradesh
                                    Oct 5, 2023
                                    Report
                                    Copy

                                    Address: Tibra road, bagh colony, gali no. 5shri ram bhog aata chakki, Modinagar

                                    I have complain so many times about order I have not received on 2/oct/2023 and paid amount rupees 530 through upi...bt they have my refund money and also not take any action
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit