Claimed

Zomato Complaints & Reviews

1
Updated: Nov 13, 2025
Complaints 7872
Resolved
706
Unresolved
7166
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rohit.din
from Mumbai, Maharashtra
Aug 30, 2023
Report
Copy

Hi Team,

I raised complaint against order which was delayed from Zomato delivery partner ..When I opened support chat kumar is then person assigned for order to support and provide update.
However he lied about the order delivery details he informed me that order was delayed by restorant
I had already called restorannt and they informed me.order was dispatched by them long time ago almost 20 min before
When I asked about this kumar has closed the chat.
I asked to cancel order they didn't cancelled the order and sent to cold and messed up food .. they did refund of 109 out of 274 saying to bridge the gaps and denying complete refund ..I have already sent an e-mail to [protected]@zomato.com however they are denying me complete refund ..

Food delivered to me was cold and waste.
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mayuri 1988
    Aug 29, 2023
    Report
    Copy

    Order from bonfire barbeque restaurant, balasore odisha.
    bill was 236.
    they charged and took payment twice for a single order, i.e. through net banking( reference number/ cheque no : [protected] IGAQCKAFC6), on 29th of june at 6:58 p.m.

    then also they took the money by cash on delivery by delivery partner Uttam barik, and he had also updated the payment at his end at around 7:08 p.m.
    i tried calling them also but no one addresses the issue till now.
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      BRAJESWAR MALIK
      Aug 27, 2023
      Report
      Copy

      Address: FROM CHENNAI TO DELHI

      I am Unable To Change My City
      I Cant See The Option City Change Request
      Please Help Me Sir/Mam
      FE- 2824103
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amankr83
        from Alwar, Rajasthan
        Aug 26, 2023
        Report
        Copy

        I've ordered on Zomato but I've received wrong product from zomato side. when i complained on zomato they refunded my money in the form of zomato credits with the deadline of only 24 hours but i didin't used it and they expired after 24 hours . when i complained it about it they said we will refund your amount within 24-72 hours but it about to over the time and i didn't receive my money they are giving the same mail again and again.
        +1 photos
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rensai453
          Aug 26, 2023
          Report
          Copy

          I paid onboarding fee to Zomato on dated 26.08.2023 but they said about joining hat your pan no related to someone else, so joining process is not complete. Pls refund my fees if joining not process...

          Rishipal Singh Saini
          [protected]
          +1 photos
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rensai453
            Aug 26, 2023
            Report
            Copy

            Hi, I paid rs 500 onboarding fee to Zomato on 26.08.2023 but they said now we have no vacancy currently, pls refund my amount ASAP..

            Rishipal Singh Saini
            [protected]
            [protected]@gmail.com
            +1 photos
            Zomato customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kamalakannan deekshith
              Aug 26, 2023
              Report
              Copy

              Sir, my id 2996329 last 10 days waiting for profile verification process kindly updated sir " profile verification pending" still date pending
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kamalakannan deekshith
                Aug 26, 2023
                Report
                Copy

                Dear sir
                my id 2996329 onboading process pending on profile verification pending stage last 10 days kindly slove the problem
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Santosss
                  from Pune Metropolitan Area, Maharashtra
                  Aug 25, 2023
                  Report
                  Copy

                  Address: Pune Central, Pune Maharashtra

                  Hi team,
                  This is atharva tatkar. I started woking with Zomato since last 2 days but while working my account got terminated without my fault.I completed all my order following all the instructions correctly but then also it terminated...the reason they gave for termination is frequent reach drop breaches but nothing happened likewise.i was doing my duty accurately.Please kindly look into this matter and help me with to reactivate my account as soon as possible...Its urgent as it is my only source of income.

                  Name : atharva tatkar
                  ID: FE3007537
                  Location: Pune central
                  City: pune
                  +1 photos
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Devanshu7982
                    Aug 25, 2023
                    Report
                    Copy

                    Sir meri id pending dikha rha ha abhi tk meri id create nhi hui mujhe aaj order pe jana tha lekin abhi tk id pending ha
                    +1 photos
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sanju..
                      from Visakhapatnam, Andhra Pradesh
                      Aug 24, 2023
                      Report
                      Copy

                      I ordered food using Zomato and made payment and the money got Deducted on 16th aug and it's showed processing. On my upi payments.
                      Agina money God deducted from my upi on 21st aug.
                      Oder number : [protected]
                      Transaction ID: T2308161833251540942360
                      +1 photos
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mohammad Suhail Idrishi
                        from Bengaluru, Karnataka
                        Aug 23, 2023
                        Report
                        Copy

                        Sir myself Mohammad Suhail Idrishi
                        I'm working on Zomato from last 4month
                        My I'd is terminated saying that I am fraud
                        I didn't make any fraud sir
                        I request you please activate my I'd FE2084032
                        +1 photos
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Juggi lal
                          from Delhi, Delhi
                          Aug 23, 2023
                          Report
                          Copy

                          Address: Block 8, Dev Nagar, Karol Bagh
                          Website: Zomato

                          Blacklisted Phone detected please unlock my phone
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Swecha Verma
                            Aug 23, 2023
                            Report
                            Copy

                            Delivered to the wrong address

                            Address: house number 17 dwarikadheesh colony, thatipur gwalior, 474001

                            Cake was order by zomato but delivery agent delivered to the wrong address also, he is showing no interest to deliver the package to the right address..as it is a birthday cake and the parcel has to be delivered to the right place....
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            A
                            Anishrai27
                            from Indirapuram, Uttar Pradesh
                            Aug 22, 2023
                            Report
                            Copy

                            Address: 649g naya khand 2 indirapuram
                            Website: Zomato

                            Hi team,
                            This is Anish Rai. I am working with your Company last 3 month . But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

                            Name: Anish Rai
                            ID: FE2771552
                            LOCATION: NOIDA 62&63
                            City: Noida

                            Regards
                            Anish Rai
                            +1 photos
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Athaar Ali
                              Aug 22, 2023
                              Report
                              Copy

                              Address: State up City muzaffarnagr

                              Sir meri I'd profile veryfication panding me h 5 se 6 din ho gye ise jaldi activate kre meri I'd nomber FE2999872 pls help kre
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Gopibuji
                                from Chennai, Tamil Nadu
                                Aug 22, 2023
                                Report
                                Copy

                                Address: Chennai

                                My Zomato rider profile verification is pending
                                My I'd FE3004781
                                +1 photos
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  Gopibuji
                                  from Chennai, Tamil Nadu
                                  Aug 21, 2023
                                  Report
                                  Copy

                                  Address: Chennai

                                  Pls help me Zomato profile verification is pending my I'd FE3004781
                                  +1 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    I
                                    Ishikaa Agarwal
                                    Aug 20, 2023
                                    Report
                                    Copy

                                    I am a Zomato Gold member and as per their advertisement is my order reaches after the On-time-Guarantee, I will get a coupon worth 100% of my order value. My order was worth Rs.211 and the coupon I got is for Rs.115.
                                    What kind of scam is this company running.
                                    Order No. [protected]
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Athaar Ali
                                      Aug 20, 2023
                                      Aug 20, 2023
                                      This thread was updated on Aug 20, 2023
                                      Report
                                      Copy

                                      Address: Muzaffarnagr

                                      Ser meri profile veryfication nhi ho rhi pls aap ise ker va de meri I'd nomber
                                      FE2998972 Mera mobile nober [protected] ser apki badi meherbani hogi
                                      Zomato customer support has been notified about the posted complaint.
                                      Ser pls jaldi I'd activate kra de apki badi meherbani hogi
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit